Berklee

• Accurate collection, verification, and analysis of institutional data • Manage federal mandated reporting such as IPEDS • Support reporting needs for accreditation, state approval, and compliance reporting • Prepare materials in response to internal and external stakeholders' requests • Document and maintain sources of institutional data • Verify data accuracy and investigate discrepancies • Design and maintain dashboards and conduct peer comparison benchmarking • Support assessment initiatives through survey methodologies and data analysis • Interpret data findings to provide actionable recommendations

• Handles incoming phone and email communications from students, families, prospects, and alumni • Understands and clearly communicates Berklee Online and Summer Programs policies • Assists with identifying students who have unresolved student account balances and proactively communicates with them about payment options and outstanding financial aid requirements to support enrollment targets • Assists students with questions regarding tuition statements, payments, balances, payment plans, financial holds, outstanding balances, refunds, and education tax forms • Assists with past-due account reports, account hold management, and communication with delinquent account holders • Creates, innovates, and identifies ways to improve the student experience

Title: Temporary Client Services Associate Location: NYC United States time type Part time Onsite job requisition id R0011077 Job Description: Job Description: POWER STATION AT BERKLEE NYC Berklee NYC operates Power Station, the largest professional recording studio in New York City, servicing clients in the music, film, theater, and television industries. The multi-room facility offers audio and video recording at the highest professional levels. Berklee NYC is also home to Berklee's educational programs in New York City, including a Master of Arts in Creative and Media Technology. The Power Station at Berklee NYC houses facilities for both the commercial studios and academic programs. Containing 5 recording studios as well as a black box theater and spaces such as a video control room, classrooms, and labs, Berklee NYC offers services for recording, education, events, and performances. The facility offers round-the-clock service to both professional clients as well as full-time students operating as a truly hybrid commercial and educational facility. JOB DESCRIPTION Reporting to the Director of Operations, the Client Services Associate position is responsible for tasks related to the day to day function of both the commercial studio and academic/event spaces. Tasks will include opening and closing the building; assisting technical setups of sessions, events, and live performances; inventorying and distribution of equipment for studio sessions; covering front-desk/reception duties and ordering food and going on runs for clients as needed. Client Service Associates also ensure that facilities - both client and academic/event spaces as needed - are stocked with supplies and are in a clean and presentable state at all times. This individual needs to have an astute attention to detail, an understanding of audio and video equipment (advanced knowledge a plus), and some experience in a commercial studio or media production environment. This individual also needs to be willing to work flexible hours to adapt and accommodate their schedule to the schedule of sessions and events. Essential Duties and Responsibilities: - Opening and closing of the facility. - Inventory and stocking of supplies throughout facility - Assisting in technical setups and breakdowns of commercial recording sessions and both commercial and educational events - Reserving gear for sessions in equipment management system - Assisting on sessions, as needed - Attending to all client needs in the facility - Going on errands and runs - Taking out trash, tidying the studio and all client spaces - Moving equipment around as needed - Setting up instruments and backline as well as microphones and another audio equipment - Moving and setting up video equipment and lighting. - Keeping track of receipts as they relate to expenses for client sessions Experience and Competencies: - A degree in media, recording, or related field or commensurate experience - Recording studio background or experience greatly preferred. - Knowledge of basic video systems, lighting or live sound a huge plus - A learning and growth mindset to advance in competency with experience at Power Station at Berklee NYC, taking on more complex tasks and roles projects with time. - Attention to detail in all areas of work - Great communication skills, and the ability to interact with clients in a professional and helpful manner. - Problem solving and decision making skills while using good judgment and maintaining professionalism - Willingness and ability to work both independently and as part of a team. - Strong troubleshooting skills. - Demonstrated commitment to diversity, fairness, and equal opportunity. - Culturally sensitive to a wide variety of backgrounds and communication styles. - Flexibility to adapt to changing surroundings and situations. - Ability to work in both traditional and nontraditional settings. SALARY RANGE: $20-$24/hour This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Temporary (Fixed Term)