The Opportunity Happy Mammoth is looking for an E-commerce Store Manager to own the operational backbone of our Shopify Plus stores (US, EU, AU) and Amazon marketplace. You will be responsible for store stability, compliance governance, technical performance, and the core storefront experience that millions of customers interact with every month. This is the role for someone who believes that a flawless store experience is not a given - it is engineered. If broken checkouts, slow load times, and compliance gaps keep you up at night, we should talk. This is a hands on role where you will be expected to execute and implement, not just manage. About Happy Mammoth Happy Mammoth is a fast-growing natural health company formulating, producing, and marketing gut health and hormone-balancing supplements to millions of customers across Australia, the United States, and Europe. We operate direct-to-consumer through Shopify Plus and Amazon, with deep roots in performance marketing and direct response. This is a company built on speed, testing, and commercial results. The Role You will lead five critical outcome areas: - Conversion & Commercial Execution (Shared) - You share ownership of Revenue per Visitor across all Happy Mammoth stores. Your contribution comes through the storefront experience itself: product page performance, checkout flow optimization, navigation, collections, and merchandising execution. You ensure that every deployment protects or improves on-site conversion. You own A/B testing on the storefront - checkout flow changes, PDP layout tests, navigation experiments to continuously improve the commercial performance of the store itself. - Store Improvement & Ecommerce Experience - You continuously improve the store experience across all three regions. This is not just maintenance - you identify friction points, UX gaps, and commercial opportunities within the storefront and direct your team to implement improvements that make the store easier to buy from. You think like a customer and lead like an operator. Every iteration should move conversion, AOV, or customer experience forward. - Brand & Design Consistency + SEO — You are the quality gate for brand and design alignment across all customer-facing digital properties. Every store, product page, collection, and marketplace listing must be visually and tonally consistent with the Happy Mammoth brand. You work closely with the designer to ensure that as content scales, brand quality does not degrade. You are also in charge of on-page and technical SEO across all stores - site structure, page speed, metadata, schema markup, and crawlability - directing internal teams or external specialists to ensure the storefronts are built to capture organic traffic, not just paid. - Compliance & Regulatory Control - You own the process of ensuring all stores, funnels, and Amazon listings are compliant. You work closely with the legal team to ensure that every page, claim, and piece of product content meets regional regulatory requirements across all markets before and after launch. You do not need to be a regulatory expert, but you need to build and enforce the systems that ensure nothing goes live without compliance sign-off. This means pre-launch review processes, post-launch audits, and fast resolution when issues surface. The target is zero compliance incidents that could have been caught. - Store Stability & Technical Performance - You own functional reliability and operational excellence across all digital properties. Site speed, checkout performance, tracking integrity, and platform stability are yours. You direct your developer to prevent performance degradation after updates or releases, and when issues arise, you diagnose the root cause and drive the resolution. If LCP spikes or checkout completion drops, you own the outcome. - Amazon Marketplace Performance - You manage the Amazon Marketplace Manager and own Amazon Conversion Rate vs category benchmarks. You ensure listing quality, compliance, and commercial performance across our Amazon presence. Who We're Looking For You have deep experience leading Shopify Plus store operations in a direct-to-consumer environment, not just configuring themes, but owning store architecture, checkout optimization, multi-store operations, and performance monitoring at scale through a team. You have a strong eye for brand and design consistency. You can spot when a page, collection, or listing is off-brand and you know how to direct designers to fix it. You understand that brand quality and conversion are not at odds; they reinforce each other. You understand SEO at a strategic level - site structure, metadata, schema markup, page speed optimization, and crawlability. You do not need to be an SEO specialist, but you need to know enough to set the right direction and manage internal teams or external agencies to deliver results. You understand how compliance works in regulated industries. You do not need to be a regulatory expert, but you have experience coordinating with legal teams to ensure content is compliant across multiple markets. You know how to build and enforce review processes that prevent compliance issues, and you treat compliance as a system that protects revenue, not a checkbox. You are technically sharp. You can read Core Web Vitals reports, diagnose checkout drop-off, and direct developers at a technical level to implement solutions. You are not just a project manager who files tickets, you understand the platform deeply enough to set the right direction. You have experience overseeing A/B tests on storefront elements - checkout flows, PDP layouts, navigation, collections, and you know how to design tests that produce actionable results. You manage the Amazon Marketplace Manager and direct a developer. You set the priorities, define the standards, and hold your team accountable for execution quality and speed. You are methodical but fast. You build systems that prevent problems, but when fires happen, you move immediately. If you are someone who needs to be told what to prioritize, or who waits for instructions when something breaks, this is not the right role. We need someone who owns the store like it is their own business. Your Team You will have a dedicated developer and a marketplace specialist on your team, with additional support from design and project management. You report to the Head of Growth. Nice to Have - Experience in DTC brands. - Familiarity with CRO and analytics tools. - Experience managing Shopify Plus stores across multiple regions. - Experience working with SEO agencies or specialists. - Familiarity with Amazon marketplace management. Why This Role Is Different Most "store manager" roles are glorified admin positions - updating products, toggling discounts, keeping the site from breaking. This is not that. You are the operational and experiential backbone of a nine-figure global DTC brand. You own compliance across three regulatory jurisdictions. You own site performance across three storefronts. You own brand and design consistency across every customer-facing digital touchpoint. You own SEO. You own the Amazon marketplace. And you run A/B tests on the storefront to continuously improve the experience. The decisions you make directly impact checkout completion rates, compliance risk, and site performance for millions of customer sessions. If you want a role where operational excellence is not just expected but directly tied to commercial results, this is it. Practical Details - Fully remote. GMT timezone preferred. - Competitive salary paid in USD. - Performance-driven culture — we reward results, not hours logged. - You will work inside a fast-moving global team of operators, not committees Only CVs in English will be considered.

About the Role BHPS provides Utilization Management (UM) services to its clients, ensuring high-quality, clinically sound decision-making. The Clinical Appeal and Grievance Nurse is responsible for conducting daily clinical and benefit reviews in a quality-focused, production-driven environment. The position reports directly to the Clinical Appeal Manager. Note: This job description is not intended to be an exhaustive list of duties. Responsibilities may evolve or change at any time, with or without notice. This is a remote role. Primary Responsibilities - Independently review and analyze pre and post service medical necessity and benefit appeals, post-service clinical claim disputes, and quality of care grievances. - Utilize member-specific benefit information, nationally recognized clinical criteria, and internal policies and procedures across multiple care disciplines, including, but not limited to, Inpatient Acute, Post Acute, Outpatient, Specialty Pharmaceutical, and Durable Medical Equipment - Prepare and present cases to internal Medical Directors and external Independent Review Organizations (IROs) for timely and accurate decisions - Ensure strict adherence to Appeals and Utilization Management (UM) processes and regulatory and accreditation requirements from intake through case closure. - Prioritize caseload and other assigned duties to meet clinical accuracy expectations and turnaround time requirements - Accurately enter case details in medical management platform - Collaborate with team members and other departments to achieve exceptional results and drive continuous improvement Essential Qualifications - Active and unrestricted RN or LPN license; must maintain licensure throughout employment - Minimum of 5 years’ experience in Clinical Appeals and Grievances within a managed care or payor setting - Minimum of 5 years’ clinical experience across various care settings (Inpatient Acute, SNF/LTAC/ARU, Outpatient, DME, Complex Care) - Strong understanding of UM/Appeals regulatory guidelines including URAC, NCQA, and ERISA - Proficiency in Clinical Appeals, Utilization Review, and Grievance processes including benefit interpretation, contract language, and medical policy application - Excellent written and verbal communication skills - Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Ability to work independently with exceptional accountability - Adaptability to a fast-paced and evolving environment. - Preferred experience in a Third-Party Administrator (TPA) setting - Preferred coding certification About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Brighton Health Plan Solutions in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated brighonthps.com Careers section. If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: recruiting@brightonhps.com

• Design high-quality process optimizations and management of all facets of site launch from concept to execution • Identify operational improvement opportunities and analyze them for efficiency (waste, complexity, cost), effectiveness, and quality • Communicate findings effectively and make strategic recommendations for improvement to leadership • Identify root causes of problems and collaborate with internal partners to implement sustainable resolutions • Develop business analytics, strategic insights, and tactical recommendations to drive operational excellence • Partner with the Business Operations Team to leverage new data points and drive best practice sharing across the Global Operations org • Collaborate on the development and iteration of playbooks to make operations predictable and repeatable • Act as an agent of change, helping partners find clarity and reinvent processes as the business scales

Pharmacovigilance Manager – Benefit Risk  Position Summary The Pharmacovigilance (PV) Manager – Benefit Risk is a senior safety professional responsible for leading and overseeing benefit-risk evaluation activities across assigned products and client portfolios. This role ensures the continuous assessment of product safety profiles through structured signal evaluation, safety data analysis, and integrated benefit-risk assessments in compliance with global regulatory requirements, including ICH E2E, ICH E2C(R2), EMA GVP Modules V and IX, and FDA guidance.  The PV Manager – Benefit Risk acts as a subject matter expert in benefit-risk methodology, collaborating cross-functionally with signal management, aggregate reporting, medical review, clinical, and regulatory teams to support proactive safety surveillance and informed decision-making throughout the product lifecycle.  Essential Functions - Lead and oversee benefit-risk assessments for assigned products, ensuring a proactive and continuous evaluation of safety and efficacy data. - Author and review benefit-risk sections for aggregate reports (PSURs/PBRERs, DSURs, PADERs), risk management plans (RMPs), and other regulatory documents. - Collaborate closely with Signal Management teams to evaluate and contextualize safety signals within the overall benefit-risk profile. - Perform structured benefit-risk evaluations using qualitative and quantitative methodologies (e.g., BRAT framework, weighted analyses, or similar approaches). - Integrate data from multiple sources, including clinical trials, post-marketing surveillance, literature, and real-world evidence, into comprehensive benefit-risk evaluations. - Support safety governance activities, including preparation of Safety Management Team (SMT) or Safety Review Committee (SRC) materials. - Provide strategic input into risk minimization measures and risk management strategies, including RMP development and updates. - Ensure alignment of benefit-risk conclusions across regulatory documents and submissions. - Review safety data outputs (line listings, summary tabulations, signal reports) to support benefit-risk decision-making. - Act as a key point of contact for clients and internal stakeholders on benefit-risk topics and safety strategy. - Lead, supervise, and mentor PV Specialists and Senior PV staff contributing to benefit-risk and signal evaluation activities. - Contribute to the development and continuous improvement of SOPs, work instructions, and templates related to benefit-risk evaluation. - Maintain current knowledge of global pharmacovigilance regulations, methodologies, and evolving best practices in benefit-risk assessment. - Support audits and inspections, ensuring readiness and appropriate documentation of benefit-risk decisions and processes. - Ensure compliance with all applicable guidelines, policies, legal, regulatory, and compliance requirements. Education Advanced degree in life sciences, pharmacy (PharmD), or medicine (MD) preferred. Additional qualifications in pharmacoepidemiology, biostatistics, or regulatory affairs are an advantage. Experience Minimum 5 years of pharmacovigilance experience, with at least 2–3 years focused on signal management and/or benefit-risk evaluation. Demonstrated experience in authoring or contributing to benefit-risk sections of aggregate reports (PSUR/PBRER required). Experience with RMP development and signal evaluation processes strongly preferred. Experience working within a CRO, PV vendor, or pharmaceutical company in a global environment.  Computer Skills  Safety databases (e.g., Oracle Argus Safety, ArisGlobal LifeSphere, Veeva Safety, AB Cube SafetyEasy). Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Literature databases (e.g., Embase, PubMed). Familiarity with signal detection tools (e.g., Empirica, PV Analytics tools) and data visualization platforms is an advantage.  Competency Statements  Analytical Thinking – Ability to interpret complex datasets and translate them into meaningful benefit-risk insights. Critical Thinking - Ability to evaluate multiple sources of information and make sound, evidence-based decisions. Attention to Detail – Ensures accuracy and consistency across safety evaluations and documentation. Leadership – Ability to guide, mentor, and support team members in benefit-risk activities. Communication, Written – Ability to clearly articulate complex benefit-risk concepts in regulatory documents. Communication, Oral – Ability to effectively present safety assessments to stakeholders and clients. Problem Solving – Ability to proactively identify and resolve safety-related issues. Collaboration – Ability to work effectively across cross-functional teams. Customer Oriented – Ability to understand and meet client needs while maintaining compliance. Technical Aptitude – Strong understanding of pharmacovigilance regulations and benefit-risk methodologies. Accountability – Takes ownership of deliverables and ensures timely completion. Adaptability – Ability to adjust to evolving regulatory requirements and client expectations.  Work Environment  Remote: Romania / Poland or Portugal The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. To apply for this role: Step 1: Proceed to follow the form instructions Step 2: Our HR team will review your application with feedback Step 3: If successful, HR will arrange your Introductory call Step 4: A potential online language assessment Step 5: 1st formal interview Step 6: 2nd formal interview Step 7: Offer NB* To be fully informed, the Job Description will be provided at Step 3 along with further information so that all aspects of the role are covered as much as possible. Disclaimer By attaching your Curriculum Vitae (CV), resume, and/or completing an online application, you are consenting to the collection, processing, use, transfer (including but not limited to other countries/jurisdictions), storage, and disclosure of your personal data as described in the Med Communications, Inc. Privacy Policy. Please read this policy carefully for more information on your rights regarding personal data protection. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status. Recruitment Agency Notice: Thank you for your interest in working with Med Communications. We kindly ask that recruitment agencies avoid sending unsolicited CVs, as our in-house team manages all hiring processes. Please be aware that any unsolicited CVs or candidate profiles received without prior engagement or agreement with our recruitment team will be considered free and carry no obligation on the part of Med Communications. We thank you for your compliance with our policy. Should collaboration opportunities arise, we will reach out to preferred partners proactively. Your understanding and cooperation are appreciated.