• Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners. • Triage and convert incoming requests to determine priority, clinical risk, and required resolution path. • Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups. • Communicate clearly in high-stress situations; Manage user expectations and provide timely status updates. • Maintain a high standard of customer service (empathy, clarity, accountability, follow-through). • Log all Cases accurately in a ticketing system (ServiceNow) with complete categorization, priority, and SLA targets. • Provision user requests to create accounts, add, modify or delete user access to multiple systems or applications. • Edit learning curriculums and send out training invites. • Proactively monitor cases and ensure they receive continuous follow-up and extensive user support until resolution. • Provide support for both pharma and vaccine-related systems including urgent temperature-excursion related requests. • Act as a frontline Subject Matter Expert for a specific medication-related clinical system ensuring urgent support and timely action. • Adhere to all established Key Performance Indicators including SLA compliance and User Satisfaction feedback.

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity The GCO Operations organization empowers Dayforce’s customer-facing teams with the insights, tools, and processes they need to scale successfully. We combine strategic thinking with operational execution to ensure the GCO runs efficiently, delivers consistent customer value, and achieves its financial objectives. As a GCO Operations Manager, you lead a team responsible for delivering operational support, forecasting, analytics, and strategic insight to GCO leaders. You will manage multiple workstreams spanning process improvement, forecasting, and data analysis. The role demands both leadership and hands-on contribution — driving structure, building alignment, and enabling your team to deliver high-impact work that supports GCO’s global objectives. Skills and experience we value - Lead and develop a team of analysts, setting priorities and fostering continuous learning. - Oversee design, build, and maintain dashboards and scorecards that monitor key performance indicators (KPIs). - Own and evolve forecasting processes and performance measurement approach, ensuring clarity, consistency, and trust in core metrics across the organization. - Partner closely with GCO senior leadership to understand business goals, identify operational needs, and design scalable solutions. - Drive the execution of key operational initiatives across forecasting, reporting, and business process optimization. - Ensure reporting, dashboards, and forecasting operational models are accurate, timely, and business-relevant. - Partner closely with Finance and FP&A to align forecasting, performance tracking, and long-term planning - Guide the development and maintenance of KPIs and playbooks that standardize performance management. - Provide executive-ready analysis and insights, turning complex data into clear, actionable recommendations. - Maintain high standards for analytical rigor, data quality, and storytelling while empowering teams to operate autonomously and close to execution - Build a strong leadership bench and a culture focused on impact, clarity, and outcomes Skills and experience we value - Bachelor’s degree in business or related field. - 3-5+ years of experience in operations, strategy, or financial management roles, including 2+ years of people management. - Proven ability to lead teams, manage stakeholders, and deliver measurable business outcomes. - Excellent analytical, problem-solving, and communication skills. - Advanced proficiency with Power BI, Excel, and other analytics tools. - Understanding of SaaS business models, customer success metrics, and operational KPIs. - Ability to balance strategic priorities with tactical execution in a dynamic, fast-paced environment. - Experience setting standards for analytical rigor, data quality, and consistency, and holding teams accountable to them. - Demonstrated ability to translate complex analyses into clear, decision-ready narratives for executive audiences What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity The GCO Operations organization empowers Dayforce’s customer-facing teams with the insights, tools, and processes they need to scale successfully. We combine strategic thinking with operational execution to ensure the GCO runs efficiently, delivers consistent customer value, and achieves its financial objectives. As a GCO Operations Manager, you lead a team responsible for delivering operational support, forecasting, analytics, and strategic insight to GCO leaders. You will manage multiple workstreams spanning process improvement, forecasting, and data analysis. The role demands both leadership and hands-on contribution — driving structure, building alignment, and enabling your team to deliver high-impact work that supports GCO’s global objectives. Skills and experience we value - Lead and develop a team of analysts, setting priorities and fostering continuous learning. - Oversee design, build, and maintain dashboards and scorecards that monitor key performance indicators (KPIs). - Own and evolve forecasting processes and performance measurement approach, ensuring clarity, consistency, and trust in core metrics across the organization. - Partner closely with GCO senior leadership to understand business goals, identify operational needs, and design scalable solutions. - Drive the execution of key operational initiatives across forecasting, reporting, and business process optimization. - Ensure reporting, dashboards, and forecasting operational models are accurate, timely, and business-relevant. - Partner closely with Finance and FP&A to align forecasting, performance tracking, and long-term planning - Guide the development and maintenance of KPIs and playbooks that standardize performance management. - Provide executive-ready analysis and insights, turning complex data into clear, actionable recommendations. - Maintain high standards for analytical rigor, data quality, and storytelling while empowering teams to operate autonomously and close to execution - Build a strong leadership bench and a culture focused on impact, clarity, and outcomes Skills and experience we value - Bachelor’s degree in business or related field. - 3-5+ years of experience in operations, strategy, or financial management roles, including 2+ years of people management. - Proven ability to lead teams, manage stakeholders, and deliver measurable business outcomes. - Excellent analytical, problem-solving, and communication skills. - Advanced proficiency with Power BI, Excel, and other analytics tools. - Understanding of SaaS business models, customer success metrics, and operational KPIs. - Ability to balance strategic priorities with tactical execution in a dynamic, fast-paced environment. - Experience setting standards for analytical rigor, data quality, and consistency, and holding teams accountable to them. - Demonstrated ability to translate complex analyses into clear, decision-ready narratives for executive audiences What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote

About Us: Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. About the Role: Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care. Title: ​Medical Customer Service Representative Interviews & Start Date: Interviewing through 5/1/2026 for 5/11/2026 start date Schedule: Monday – Friday, 1st shift. Typical working hours fall between 7:00 AM and 7:00 PM, depending on business needs. Location: ​Remote Paid Training: 3 weeks Compensation: ​$17 - $19 per hour base + performance incentives Key Responsibilities: - Helping patients understand financial responsibility in a helpful and non-threatening manner - Taking inbound and making outbound calls to patients regarding outstanding balances - Meeting or exceeding established metric goals - Following established procedures to resolve patient account balances: - Identifying consumer payment plans - Utilizing call scripts provided - Setting up consumer payments over the phone - Documenting all conversations electronically on company and/or client systems - Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable - Providing information to Client Services as needed - Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures Skills & Competencies: - Compassion - Communication - Problem-solving - Teamwork - Time management and sound decision-making skills Required Qualifications: - 1 year of previous call center experience (In-office or Remote) - High School Diploma/GED - Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel) - Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED. (you can test your speed here: https://speedtest.net/) - Access to a Secure and Private workspace (a space in which no one can hear or see you as you may have protected health information on your screen or you may say names, social security numbers or other PHI) Preferred Qualifications: - Experience in a fast-paced environment - Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA - Experience with medical billing/claims processing - Experience providing excellent customer service in a variety of situations, including those that escalate Employment eligibility: - Candidates must be legally authorized to work in the United States at the time of hire - The company does not provide employment visa sponsorship for this position - As a condition of employment, a pre-employment background check will be conducted - At this time, we are unable to consider candidates residing in the state of New York for this position What We Offer: - Comprehensive paid training - Medical, dental, and vision insurance - HSA and FSA available - 401(k) with company match - Paid Wellness Time and Holidays - Employer paid life insurance and long-term disability - Internal growth opportunities Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #LI-Remote