Job Closed

This listing is no longer active.

SentinelOne Inc.

SentinelOne Inc. is a cybersecurity company that delivers an AI-powered platform designed to protect organizations from modern cyber threats across endpoints, c

Customer Outcomes Operations Intern

Location

United States

Posted

40 days ago

Salary

$21 / hour

Seniority

Entry Level

English

Job Description

Customer Outcomes Operations Intern

SentinelOne Inc.

• Support the Customer Outcomes Strategy & Operations team in executing initiatives aimed at improving operational efficiency and customer outcomes across services and customer-facing teams • Assist in identifying opportunities to leverage AI, automation, and improved workflows to streamline internal processes and scale team operations • Partner with leaders across Customer Success, Professional Services, Threat Services, and Renewals to identify areas for process improvement and cross-team alignment • Help standardize documentation and operational processes • Provide support in tracking strategic initiatives, including maintaining project timelines, monitoring progress, and helping drive accountability for key milestones • Assist with reporting and analysis on the success of initiatives, gathering insights that help teams understand impact and improve execution • Help coordinate cross-functional efforts by facilitating follow-ups, organizing updates, and ensuring deadlines and deliverables remain on track • Participate in strategy discussions, workshops, and operational planning sessions to contribute ideas for continuous improvement across the Customer Outcomes organization

Job Requirements

  • Strong organizational and project coordination skills, with the ability to manage multiple priorities and deadlines
  • Strong interpersonal and communication skills with the ability to collaborate across different teams and levels of the organization
  • Analytical mindset with the ability to identify operational challenges and propose practical solutions
  • Interest in AI, automation, and operational optimization, particularly in how these technologies can improve team efficiency and scalability
  • Experience or familiarity with modern LLM tools such as ChatGPT, Gemini, or similar AI tools, and curiosity about applying AI-driven solutions to business processes
  • Strong attention to detail and an interest in process documentation, operational structure, and execution tracking
  • Proactive and self-motivated with a strong desire to learn about strategy, operations, and customer-focused organizations

Benefits

  • 1:1 mentorship
  • The opportunity to expand your knowledge and work on challenging projects
  • Training and Development opportunities
  • Connections to other recent grads, and employees across the company
  • Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
  • Fun events!

Related Categories

Related Job Pages

More Operations Jobs

Full TimeRemoteTeam 1,001-5,000Since 2014H1B No Sponsor

• Відстеження у лайв режимі стану технічних систем компанії, які невпинно розвивають понад 10 команд; • Ідентифікація та ескалація інцидентів, що впливають на користувацький досвід та бізнес показники; • Співпраця у вирішенні кейсів зі спеціалістами інженерних гільдій, команди підтримки та навіть С-левел співробітників; • Пошук найефективніших шляхів швидкої категоризації та пріоритезації помилок з якими звертаються користувачі; • Розвиток розгалуженої мультирівневої системи моніторингу. • Моніторинг систем 24/7; • Розробка та підтримка моніторингових та алертингових систем; • Траблшутінг та ескалація інцидентів; • Відтворення багів та баг-репортінг; • Допомога саппорту з технічних питань; • Вивантаження інформації з баз даних.

Ukraine
Job Closed
Amplity Health logo

Team Lead - EST/CST

Amplity Health

A pure-play pharmaceutical commercialization company helping clients navigate the road from product to patient.

Operations40 days ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. Team Lead Position Summary: Conduct sales calls (via telephone) to designated healthcare professionals to educate and promote Client brand and product for appropriate patient use. Maintain a current and competent level of knowledge on the program and customer activity. Actively and effectively utilize all applicable tools for product and program promotion. Provide coaching and support for assigned team of Inside Sales Representatives by observing discussions and providing feedback. - Responsible for all customers and sales in assigned territory. - Engage targeted audience in in-depth program discussions over the telephone (inbound/outbound calls). - Manage a target list of accounts with a call focus on therapeutic areas identified by Client and provide value-added benefits to maintain and increase product usage. - Create and implement business plans to achieve territory and business sales goals. - Manage daily sales call activity to optimize time and efficiency and maximize the achievement of sales. - Maintain call productivity and metrics required by the company and Client. - Represent Client as a leader in the healthcare industry through demonstration and provision of dependable and credible education, information and professional assistance. - Demonstrate thorough knowledge of Client product program and ensure clear, concise and accurate communication of program information with target audiences using proper terminology. - Effectively communicate Client product features, advantages and benefits related to customer priorities. - Effectively use promotional aids to compare with competition and increase buying behavior. - Develop effective, sustainable relationships and provide excellent customer service and follow through skills. - Listen and respond appropriately to customer needs and questions. - Verify and complete required data entry including notes and any follow through actions. - Prepare reports for management as needed. - Successfully complete Client training and meet training expectations set by the Client in order to proceed to servicing Client’s customers within the parameters of the program. - Effectively and timely communicate with the District Manager on project’s progress. - Minimal travel in US required for Client sales meetings. Team Lead Role – approximately 30%-time allocation: - Provide coaching and support for assigned teams by observing discussions and providing feedback. - Provide administrative oversight –maintain documentation of team members' attendance, approve time off, schedules, expense reports, etc. - Monitor teams’ productivity, workload and outputs ensuring compliance with policies and processes and addressing issues through corrective action process as they arise. - Assist with the hiring and selection process for backfills and new positions. - Assist in compliance and Amplity training for new employees. - Conduct cube rides and deliver timely and constructive feedback on quality and content of their calls as per expectations set by the client, using approved Coaching Guide forms. - Communicate team objectives in ways that promote teamwork and create a strong sense of shared goals among team members. - Continuously assess teams’ performance as it pertains to project progress, results and timelines, create, and deliver individual development plans and performance appraisals according to Amplity performance management policies and standards. - Follows all Amplity policies and procedures - Other duties as assigned Time Allocation (% of time) ISR Responsibilities - 70% Team Lead Responsibilities - 30% Education and Experience: Required - BA/BS degree required BA/BS degree. - Minimum of 1 year of previous sales experience in a medical device, pharmaceutical or B2B product sales. - Must be certified in the applicable Therapeutic Area Preferred: - Strong Science background. - Technology experience with CRM tools. - Complex account and territory management experience Knowledge, Skills and Abilities: - Strong focus on providing customers with superior product and service. - Excellent verbal, written and interpersonal communication skills. - Strong rapport building skills. - Excellent active listening skills. - Good organizational and planning skills. - Strong selling / closing and marketing skills. - Clear, articulate and grammatically sound speech and professional phone manner. - Must be self-motivated and disciplined. - Strong attention to detail and accuracy in recording/handling client and project information. - Excellent judgment/decision making skills. - Ability to accurately assess individual situations and draw on prior knowledge, experience and problem-solving skills in order to come up with successful solutions. - Ability to work independently and as a team member. - Flexibility and ability to handle multiple tasks simultaneously. - Ability to display high-levels of initiative and commitment successfully complete projects and assignments. - Ability to identify critical activities and tasks and adjust priorities to meet client goals and objectives. - Ability to understand the client’s program training in order to support customers in a variety of scenarios. - Ability to overcome obstacles to gain access to key personnel. - Excellent selling/persuasion/presentation skills. - Must be able to deal with people at all levels inside and outside of the company. - Must be proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook) EPIIC Values: All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards. Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude. Passion: We love what we do. Our energy inspires, engages, and motivates others. Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working. Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding. Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes. About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

United States
Full TimeRemoteTeam 10,001+H1B No Sponsor

Job Description Summary Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You’ll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you’ll share in our pride and purpose that affects the lives of millions around the world! As the Airfoil Castings Readiness Leader, you will co-develop and implement processes relating to readiness and capacity with airfoils castings suppliers. In this role, you will lead the implementation of this process with specific airfoils casting suppliers ensuring that there is cadence and proactive problem solving in the space. The goal for this role will be to ensure there is an understanding of current state and a plan to meet global requirements from this commodity as demand increases over a rolling 5-year window. The role requires high levels of evaluative judgment and operational acumen to achieve desired business outcomes. This role requires up to 10% travel. Job Description Roles and Responsibilities: - Partner with the Central Readiness team to learn and implement the readiness process within the Castings Commodity - Develop relationships within the commodity, supplier(s), and part family - Build models of airfoil casting capacity at various stages of the value chain to visualize the constraints in a quantitative way - Build action plans and apply structured problem solving to alleviate the constraints in conjunction with the Supplier Team - Engage the commodity leadership team and major stakeholders in regular cadence around readiness and drive action plan execution with the Supplier Teams & the suppliers themselves to grow capacity - Communicate supplier’s constraints to be incorporated in S&OP rhythms to respond to demand changes - Develop Key Performance Indicators (KPI) & standard work for readiness processes at end state within the commodity - Support daily management processes & standard work for airfoil castings vendors - Supports TAVS SIOP process for castings - Utilizes understanding of industry trends to inform decision making process. - Present business or technical discipline solutions to leaders - Communicate complex messages and negotiate mainly internally with others to adopt a different point of view - Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices Required Qualifications: - Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of Sourcing, Supply Chain, Operations, and/or Project Management experience) - At least an additional 5 years of experience in Sourcing, Supply Chain, Operations, and/or Project Management Desired Characteristics: - Experience influencing cross-functionally to drive successful outcomes - Experience analyzing and resolving problems - Experience documenting, planning, marketing, and executing projects or improvements - Demonstrated ability to build strong internal and external relationships - Experience leading programs and/or projects - Established project management skills - Humble: respectful, receptive, agile, eager to learn - Transparent: shares critical information, speaks with candor, contributes constructively - Problem solver: analytical-minded, challenges existing processes, critical thinker - Focused: quick learner, strategically prioritizes work, committed Problem solver: analytical-minded, challenges existing processes, critical thinker GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​ GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

United States
Full TimeRemoteTeam 5,001-10,000H1B No Sponsor

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. Job Responsibilities: - Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting. - Assemble the complete loan package in proper order for underwriting. - Verify all required documentation (pre-underwrite) in the file. - Complete the required loan checklist. - Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting. - Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan. - Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures. - Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. - Verify that vendor orders are complete, invoices are received and in the applicant’s E-file. - Manage pipeline by completing and submitting reports within allotted turn-around times. - Assist set-up of loans. - Document all communication related to the loan application in the conversation log. - Train and assist supervision of new Loan Processors and other processing personnel. - Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors. - Available to work varying hours and overtime if needed. Qualifications and Skills: - High School Diploma or equivalent. - Minimum of 5 years’ residential mortgage processing experience. - Experience with Encompass. - Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. - Knowledge of DU, LP, Microsoft Office, and Windows. - Excellent math and analytical skills. - Excellent communication skills. - Excellent prioritization and time management skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Hourly Rate: $31.25 - $40.86 - Bonus: Bonus Eligible - The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

United States
$31 - $41 / hour