Job Summary: The IT Support Engineer has with experience supporting and administering contact center platforms. This role will serve as the primary technical resource for our customer support operations and play a key role in the implementation and ongoing optimization of RingCentral CX.   This individual will be responsible for the configuration, performance, and reliability of contact center systems, bridging IT support and system administration to ensure a seamless experience for agents and customers. Key Responsibilities: - Design, configure, and support contact center systems, including call routing, queue structures, and IVR workflows - Administer and maintain RingCentral (EX and CX), including user management, system configuration, and optimization - Analyze system performance, identify trends, and implement improvements to enhance call quality and operational efficiency - Troubleshoot and resolve complex issues related to telephony, call flows, integrations, and end-user experience - Serve as a key technical resource during incidents, exercising independent judgment to restore service and minimize disruption - Partner with IT, operations, and vendors to implement and enhance contact center capabilities - Contribute to the design, testing, and rollout of RingCentral CX - Document system configurations, workflows, and standard operating procedures How success is measured in this role: - High availability and performance of contact center systems - Rapid resolution of complex issues with minimal impact to operations - Measurable improvements in call routing efficiency and call quality - Successful implementation and adoption of RingCentral CX - Reduction in recurring issues through root cause analysis and long-term solutions - Positive feedback from agents, supervisors, and business stakeholders - Clear and effective communication during incidents and system changes

1KOMMA5° At 1KOMMA5°, we pursue a clear vision: Living on wind and sunlight forever for free. To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it?We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn about our Product & Tech team! Deine Position As the Head of Corporate IT, your strategic leadership will guide a global function, specifically overseeing the Tech Business Partnering program across all 1KOMMA5 markets and hubs. A key contribution will be ensuring that the Tech Business Partners are deeply integrated into market operations, serving as essential, strategic technology counterparts to local leadership and stakeholders. You will also be the central point of contact for inquiries regarding the AI enablement of the entire employee base. Ultimately, you are responsible for defining and executing the vision and strategy for all end-user-focused technology services, directly influencing the productivity and technological maturity of every 1KOMMA5 employee worldwide. Day-to-day tasks of this role As the Head of Corp IT, your day to day will vary. However, usually contains the following: Team Leadership: Ensuring all Tech Business Partners reporting to you, have what they need to be successful, so in turn they can make their customers (employees) successful. This includes the user people leadership responsibilities such as 1:1s and Development Plans. Handling of Non-Technical Escalations: The escalation point for Tech Business Partners, providing higher-level technical discussions and persuasion of central team objectives. Ensuring Team Delivery: Align on quarterly OKRs and KPI targets for each member of the team, and for the overall function you are leading. This includes Tech Partners delivery of Consulting and Enablement, Support and Project Delivery objectives. This includes KPI directly related to wide-spread education and adoption of AI tooling. Auditing Data Points to plan next actions: Monitoring feedback from end-users to understand where future opportunities lie, and ensure those insights make the planning process. For example: if a market is struggling to adopt AI tooling, this would prompt project efforts to support and improve their NPS score in this area. Dein Profil - 10+ years of progressive professional experience in IT leadership, systems engineering, or a related field, with a significant track record in managing a global or multi-national IT function. - 5+ years in a senior leadership role, responsible for executing strategic direction and managing a team of technical professionals (experience managing an IT Operational team is essential). - Demonstrated expertise in establishing and governing IT support best practices, analysing service delivery metrics (SLAs, KPI targets) at a senior level, and driving continuous service improvement across a multi-market org.. - Proven ability to define and lead complex, cross-functional global technology projects from inception to completion, demonstrating strong governance and risk management. - Expertise in the SaaS application ecosystem for employee productivity, collaboration, and enterprise security, including strategic knowledge of tools like Google Workspace and its AI counterpart, Gemini, AI Studio, NotebookLM and Workspace studio. - Exceptional executive-level communication, negotiation, and persuasion skills, with a proven ability to define and sell complex technical strategies to non-technical executive stakeholders. - Expertise in leveraging Design Thinking and Service Design methodologies to architect user-centric global technology services and solutions. - Ability to thrive and lead teams in a fast-paced, agile, and rapidly scaling international environment, while instilling a strong focus on security and governance (enabled with guardrails). - Willingness to travel and manage a global team that spans time zones, requiring flexibility and occasional late working hours to align with European and other global teams. - Fluent English written and verbal communication is mandatory; proficiency in other major market languages is an asset. Working proficiency in German. Benefits - You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen - With your work, you accelerate the "energy transition" and hence have a direct impact on our climate - Work with and learn from other super-smart colleagues - You will enjoy direct contact with core decision-makers - You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups - You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich - Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass - Benefits and discounts are yours with Futurebens - Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time

Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support. Responsibilities: - Provides third tier IT support to employees and business resolving moderate to complex problems and tickets as a member of the Help Desk Team. - Responds to escalated employee issues and incidents in a proactive, timely fashion. - Completes tasks and projects supporting IT operations in delivering systems and features that provide significant value. - Resolves any software, hardware, and network/802.1x issues. - Identifies quality and reliability issues in systems they maintain. - Tackles distributed system debugging, incident response, and reverse-engineering tasks. - Assists new hires with set-up, IT tools, and best practices. - Supports the business with integration and provisioning ensuring best practices are followed. - Assists in identifying, defining, and documenting best practices for system installation, configuration, troubleshooting, and monitoring. Seeks input from teammates and outside experts on systems and feature design. - Identifies key gaps in automation and tooling functionality that will drive significant improvement in systems. - Executes on key deliverables for the business that require off-hour support or tasks. - Assembles workstations including mechanical standing desks. - Unboxes and organizes inventory items. - Receives and organizes inventory while maintaining inventory tracking system. - Installs IT equipment inclusive of TVs. - Maintains a clean & safe work environment. - Supports new hires and more junior team members with development to become more proficient over time. Required Skills: - Knowledge of Intune and JAMF administration. - Knowledge of Azure active directory. - Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC. - Experience with multiple Linux distributions and comfortable with command line & scripting experience. - Experience with networks, firewalls/security, and operating systems. - Ability to lift 50 pounds safely. - Self-motivated and Self-organized. - Basic mechanical aptitude. - Ability to troubleshoot first tier computer hardware and software issues. - Strong computer skills, including proficiency in Microsoft Office. - Excellent attention to detail and strong documentation skills. - Outstanding verbal and written communication skills. - Strong organizational and interpersonal skills. - Exceptional problem-solving abilities. - Collaborates well with other teams. Education & Experience: - Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support. - 4+ years of relevant experience.

• Responsible for the Internal Audit function of Heritage Bank • Complete Internal Audit responsibilities set out in the Audit Committee charter • Coordinate external audits, examinations and audit consultations • Document and track audit findings • Engage with Accountability Groups for enhancements from audits • Maintain the vendor management system • Assist with the Bank’s Business Continuity program