Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support. Responsibilities: - Provides third tier IT support to employees and business resolving moderate to complex problems and tickets as a member of the Help Desk Team. - Responds to escalated employee issues and incidents in a proactive, timely fashion. - Completes tasks and projects supporting IT operations in delivering systems and features that provide significant value. - Resolves any software, hardware, and network/802.1x issues. - Identifies quality and reliability issues in systems they maintain. - Tackles distributed system debugging, incident response, and reverse-engineering tasks. - Assists new hires with set-up, IT tools, and best practices. - Supports the business with integration and provisioning ensuring best practices are followed. - Assists in identifying, defining, and documenting best practices for system installation, configuration, troubleshooting, and monitoring. Seeks input from teammates and outside experts on systems and feature design. - Identifies key gaps in automation and tooling functionality that will drive significant improvement in systems. - Executes on key deliverables for the business that require off-hour support or tasks. - Assembles workstations including mechanical standing desks. - Unboxes and organizes inventory items. - Receives and organizes inventory while maintaining inventory tracking system. - Installs IT equipment inclusive of TVs. - Maintains a clean & safe work environment. - Supports new hires and more junior team members with development to become more proficient over time. Required Skills: - Knowledge of Intune and JAMF administration. - Knowledge of Azure active directory. - Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC. - Experience with multiple Linux distributions and comfortable with command line & scripting experience. - Experience with networks, firewalls/security, and operating systems. - Ability to lift 50 pounds safely. - Self-motivated and Self-organized. - Basic mechanical aptitude. - Ability to troubleshoot first tier computer hardware and software issues. - Strong computer skills, including proficiency in Microsoft Office. - Excellent attention to detail and strong documentation skills. - Outstanding verbal and written communication skills. - Strong organizational and interpersonal skills. - Exceptional problem-solving abilities. - Collaborates well with other teams. Education & Experience: - Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support. - 4+ years of relevant experience.

• Responsible for the Internal Audit function of Heritage Bank • Complete Internal Audit responsibilities set out in the Audit Committee charter • Coordinate external audits, examinations and audit consultations • Document and track audit findings • Engage with Accountability Groups for enhancements from audits • Maintain the vendor management system • Assist with the Bank’s Business Continuity program

This is a remote position. Location: Remote Job Type: full time Stipend: 5000 INR Duration: 6 months Timings: 12 pm to 8 pm Job Summary: We are seeking a skilled MS365 System Administrator/IT intern to enhance workflow automation, data security, and mobile application functionality. The ideal candidate will ensure smooth task management processes, enforce security policies, and oversee the integration and optimization of our Learning Management System (LMS) used in STEM education. Key Responsibilities: Workflow Automation & Task Management Security Policy & Data Protection: 1.Develop and enforce security policies to safeguard data and prevent phishing or spam emails. 2.Configure email filtering policies to route suspicious emails to quarantine. 3.Manage backend security settings, including permissions, SharePoint, and OneDrive access control. 4.Conduct regular security audits and vulnerability assessments. Mobile Application & LMS Management: 1.Oversee and optimize the existing Learning Management System (LMS) used in STEM education. 2.Enhance the mobile application to ensure smooth access, notification alerts, and interactive communication with students. 3.Identify and report to resolve technical errors affecting the app’s performance. 4.Improve the user interface (UI) for better user experience and engagement. General IT & System Administration: 1.Provide technical support and troubleshooting for MS365 applications. 2.Ensure compliance with data governance policies and industry standards. 3.Maintain documentation on system configurations, processes, and policies 4.Stay updated with the latest MS365 features and security updates. Requirements - Understanding of working with Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Power Automate, Outlook security policies). - Understanding of workflow automation, task approvals, and notification management. - Knowledge of cybersecurity best practices and email security policies. - Knowledge of mobile application management, including UI/UX improvements and troubleshooting. - Familiarity with Learning Management Systems (LMS) and their integration into educational platforms. - Strong problem-solving skills and Ability to analyze business needs and translate them into technical solutions

• Develop and maintain the enterprise architecture vision and roadmap for Order Management and related O2C capabilities. • Align architecture strategies with business goals, digital transformation initiatives, and technology standards. • Define target-state architectures, capability models, and transition strategies for order management systems and supporting platforms. • Lead the design of scalable, high-performance Order Management (OM) solutions across platforms such as Oracle OM, SAP SD/OMS, Salesforce OMS, Manhattan, Blue Yonder, or similar technologies. • Provide architectural oversight on system enhancements, integrations, cloud migrations, upgrades, and new solution deployments. • Ensure architectural consistency, performance, scalability, and security across all order management components. • Partner with business stakeholders to understand order fulfillment workflows, pain points, and improvement opportunities. • Work closely with application teams, integration teams, data architects, and enterprise architects to ensure cohesive solutions. • Influence leadership and stakeholders through clear communication of architectural decisions and trade-offs. • Design end-to-end integrations between order management systems and CRM, ERP, WMS, TMS, eCommerce, POS, and financial systems. • Establish standards for data quality, data modeling, master data management (MDM), and system interoperability. • Ensure real-time data synchronization for inventory accuracy, order status visibility, fulfillment orchestration, and customer notifications. • Establish architectural standards, guidelines, patterns, and governance processes for OM and O2C systems. • Conduct architecture reviews, assess solution proposals, and manage technical risk across programs and projects. • Ensure adherence to security, compliance, and enterprise technology frameworks. • Assess and optimize order processing performance, system stability, and throughput. • Identify opportunities to streamline order flows, reduce manual touchpoints, and implement automation or AI-driven improvements. • Evaluate emerging technologies, industry trends, and platforms to enhance future-state capabilities.