Terms of Reference Professional University Intern– Technology and Data Systems (Programme Innovation Lab) GENERAL DATA Professional practice placement Remote, based in Honduras Start Month April- May 2026 Available Places 1 You will report to: Digital Technology Programmes Specialist Unit to which it will belong GOAL Programme Innovation Lab PROGRAM/GOAL OVERVIEW Established in 1977, GOAL is an international humanitarian agency, with a team of 2,400 people, dedicated to alleviating the needs of the most vulnerable communities. Currently registered in 14 of the world's most vulnerable countries, GOAL offers a wide range of humanitarian and development programmes, ranging from humanitarian aid in disaster situations to focusing on nutrition, food security and building greater resilience and sustainable livelihoods. The Programme Innovation Lab is a dynamic and collaborative unit established by GOAL to foster the innovation that emerges from its programmes and promote it within the organisation and the wider humanitarian and development community. The Lab is an open space that facilitates collaboration and partnership between innovation champions within GOAL and key external strategic partners in order to support innovations that can be scaled to overcome humanitarian crises. GOAL’s innovations include but are not limited to programmatic approaches, digital technologies, and various engineering solutions. The "Programme Innovation Lab" (referred to as the Lab) is led by the Digital Technology Programmes Specialist, and is part of GOAL’s Programme Technical Team (PTT) with team members based in various countries around the world. This specific role is managed through the GOAL Honduras country office alongside key Lab staff also based in Honduras. OBJECTIVE OF THE POSITION The main objective of the Technology and Information Management Intern is to provide practical support to the Lab by helping build and organise a central management system in Monday.com. This includes supporting the set-up of boards/databases, dashboards, and simple workflow automations to help the Lab track tasks, projects, and agreed indicators, organise key information, and improve visibility of work across the portfolio, under the guidance of the supervisor. MAIN RESPONSIBILITIES / FUNCTIONS - Support the set-up and organisation of the Lab’s Monday.com workspace, including creating boards/databases, fields, and simple templates as agreed with the supervisor. - Support the development of dashboards and reporting views to help track basic progress across tasks and projects (for example status, timelines, owners, and key milestones). - Support the configuration of simple workflow automations (for example reminders, notifications, and status updates) to reduce manual follow-up. - Support the organisation of a structured events and external engagement calendar within Monday.com, including key dates and basic information. - Support the creation and maintenance of searchable lists or repositories in Monday.com for Lab innovations and key Lab products (for example presentations, briefs, case studies, and communication assets), using consistent naming and tagging. - Support documentation of the Monday.com system by preparing simple user guidance (quick notes, screenshots, and basic “how-to” instructions) for non-technical users. - Support basic troubleshooting and improvements based on feedback from Lab colleagues, under supervision. Other responsibilities: - Be prepared to undertake a wide range of other activities related to innovation systems and information management, as required by the Lab. MINIMUM PROFILE REQUIRED Professional Studies: - University student completing a professional internship placement in IT, Computer Science, Information Systems, Data Science, Software Engineering, or related studies. Professional Experience: - Coursework or academic projects demonstrating interest or skills in one or more of the following: database concepts, data organisation, dashboards, workflow automation, or low-code/no-code tools. - Familiarity with Monday.com is an advantage, or experience using similar tools (for example Airtable, Asana, Trello, Power BI, or comparable systems). Knowledge: - Basic understanding of structured information (fields, categories, consistent naming, and clean data). - Interest in monitoring, evaluation, and learning; project management and/or information - Ability to use office software, especially Microsoft Word, Excel, PowerPoint, etc. - Ability to explain technical steps clearly to non-technical colleagues. Competencies: - 100% professional fluency in written and spoken English (the role involves verbal and written communication entirely in English). - Strong analytical and problem-solving skills, attention to detail, and a structured approach to organising information. - Strong interpersonal skills, flexibility, accountability, integrity, and self-motivation. - Ability to follow policies and procedures with an understanding of confidentiality and responsible handling of organisational information. COORDINATION The professional will report to the Digital Technology Programmes Specialist will collaborate with members of the Lab, and the PTT) RESOURCES For the development of the activities, the intern will use their own equipment, including a laptop/computer suitable for the role. As this is a remote position, the working tools and any access arrangements will be agreed with the supervisor. SAFEGUARD Children and adults in vulnerable situations should be protected to the greatest extent possible from deliberate or inadvertent actions and failures that put them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways GOAL shows this ongoing commitment to protection is to include rigorous background checks and reference checks in the screening process for all candidates. ACCOUNTABILITY WITHIN GOAL Along with our safeguarding policy, GOAL is an equal opportunity employer and has a set of integrity policies. Any candidate offering a job with GOAL is expected to adhere to the following key areas of responsibility: - Comply with GOAL's policies and procedures regarding safety, Code of Conduct, health and safety, data protection and confidentiality, do-not-harm principles, and unacceptable behavior protocols. - Report any concerns about the well-being of a child or adult in vulnerable situations, or any irregularities within our programming area. - Report any concerns about inappropriate behavior by a GOAL staff or partner. HOW TO APPLY? Those interested should use the following link to upload their updated CV and portfolio no later than May 10, 2026. Link: https://job-boards.greenhouse.io/goalhonduras/jobs/7836868 This job description only serves as a guide to the available position. GOAL reserves the right to modify this document. Published closing dates are estimated. Due to the nature of GOAL's work, we aim to fill vacancies as quickly as possible. This means that we will close the ads as soon as we find the right candidate and this may be before the published closing date. Therefore, we recommend interested applicants to submit an application as soon as possible.

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• Commitment as a Strategic Co-Founder: The successful candidate will operate as a dedicated partner focused on sustainable equity appreciation and long-term organizational value, rather than prioritizing immediate high-level compensation. • Lead with Reliability over Novelty: Architect and maintain "Ava’s" voice and workflow systems with an obsessive focus on uptime and latency. You value a system that works every time over a "clever" demo that fails in the field. • Architect the RaaS Delivery Layer: Design the internal infrastructure that enables our team to configure, monitor, and optimize AI performance behind the scenes, ensuring we scale the service without increasing engineering headcount. • Own the Technical Unit Economics: Directly manage the trade-offs between AI quality and cost-per-call. You are responsible for ensuring the technical architecture remains highly profitable within our $499/month pricing model. • Exercise High-Stakes Judgment: Navigate technical uncertainty with a steady hand. You are expected to say "this won't scale" or "this isn't ready" when necessary to protect the integrity of the product and the trust of our users. • Drive a Deep Ownership Mindset: Take full accountability for the end-to-end technical lifecycle—from the first line of code to the final outcome of a live pilot—motivated by building a tool that lawyers depend on for their livelihood. • Master Scope & Feasibility: Partner with the Founder to define the product roadmap, aggressively cutting features that threaten delivery or economics while doubling down on those that solve the lawyer’s "operational burden." • Scale the Engineering Culture: Build and lead a lean, high-leverage technical team. You will set the standard for code quality, logging, and audit trails so that every AI outcome is explainable and reviewable. • Strategic Technical Storytelling: Act as the technical face of LexStaffing during fundraising and due diligence, translating complex voice AI and telephony architecture into a compelling vision for investors and partners.

• Commitment as a Strategic Co-Founder: The successful candidate will operate as a dedicated partner focused on sustainable equity appreciation and long-term organizational value, rather than prioritizing immediate high-level compensation. • Lead with Reliability over Novelty: Architect and maintain "Ava’s" voice and workflow systems with an obsessive focus on uptime and latency. You value a system that works every time over a "clever" demo that fails in the field. • Architect the RaaS Delivery Layer: Design the internal infrastructure that enables our team to configure, monitor, and optimize AI performance behind the scenes, ensuring we scale the service without increasing engineering headcount. • Own the Technical Unit Economics: Directly manage the trade-offs between AI quality and cost-per-call. You are responsible for ensuring the technical architecture remains highly profitable within our $499/month pricing model. • Exercise High-Stakes Judgment: Navigate technical uncertainty with a steady hand. You are expected to say "this won't scale" or "this isn't ready" when necessary to protect the integrity of the product and the trust of our users. • Drive a Deep Ownership Mindset: Take full accountability for the end-to-end technical lifecycle—from the first line of code to the final outcome of a live pilot—motivated by building a tool that lawyers depend on for their livelihood. • Master Scope & Feasibility: Partner with the Founder to define the product roadmap, aggressively cutting features that threaten delivery or economics while doubling down on those that solve the lawyer’s "operational burden." • Scale the Engineering Culture: Build and lead a lean, high-leverage technical team. You will set the standard for code quality, logging, and audit trails so that every AI outcome is explainable and reviewable. • Strategic Technical Storytelling: Act as the technical face of LexStaffing during fundraising and due diligence, translating complex voice AI and telephony architecture into a compelling vision for investors and partners.