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Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions.
Application Support Specialist
Location
Virginia
Posted
40 days ago
Salary
0
Seniority
Mid Level
Job Description
Application Support Specialist
Custom Truck One Source
• Maintain and support application user administration. • Assist in recommending changes and coordinating applications to role based environment. • Identify and implement process improvements for business functions. • Management and coordination of Service Request list. • Coordinate application release updates with vendor and business users. • Ensure compliance with corporate standards. • Plan, test, implement, and troubleshoot software upgrades. • Support and develop end user training documentation. • Develop help desk knowledge base articles. • Work directly with IT teams to resolve technical issues. • Monitor and recommend software licensing changes to control costs. • Monitoring of and responding to application support tickets. • Provide timely status reports by application as needed. • Liaise with the IT PMO for prioritization of requests.
Job Requirements
- 2-3 years of work experience working with SalesForce and other information technology applications.
- Understand firsthand what technical work must be managed to achieve superior customer satisfaction.
- Comfortable in a matrix management structure and be able to influence from the top and from the sides.
- Results oriented, strong quantitative skills, moderate to high EQ and very well-organized.
- Bachelor's degree from an accredited four-year College or university preferred.
- Minimum of 2 years of experience in working with multi-site operational and technical teams.
- Good information technology acumen that is easily translated and communicated to business users.
- General understanding of technology as it relates to servers, network, cloud, data warehouse, reporting and analytical tools.
Benefits
- 401(k) with Employer Match
- Competitive Health Care
- Dental, Vision, and Life Insurance
- Paid Vacation, Sick and Holidays
- STD/ LTD
- Partner Discounts
- Investment in Employee Development
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