Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and starter pack engagements in partnership with Sales, Inspire Value, AI Solution Success, Product Success, Platform Outbound Product Management, and Customer Excellence. As an AI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology within your accounts through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities. You will also lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization. - Providing technical advice and guidance to customers on how to best utilize ServiceNow's GenAI technologies to achieve their business objectives - Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow's GenAI solutions - Lead GenAI enablement programs for the broader Customer Excellence organization - Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization - Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow's Impact GenAI accelerator offerings - Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow's GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners Qualifications To be successful in this role, you must have: - 3+ years of ServiceNow Platform experience - ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired - At least 5 years of experience in a technology advisory role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred - Proven track record of driving business growth and customer satisfaction through innovative technology solutions - Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences - Strong analytical and problem-solving skills - Ability to work effectively in a fast-paced, dynamic environment - Familiarity with Agile methodologies and experience working in an Agile environment - Strong problem-solving skills and ability to work independently or as part of a team - Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals - Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships - Customer-focused mindset and commitment to delivering high-quality results - Must be able to travel up to 50% annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Build & Ship AI-Powered Products • Design, develop, and deploy LLM-powered applications and agent-based systems in production • Own the full product lifecycle from concept → production → iteration across backend and frontend • Build scalable, maintainable systems that solve real customer problems • Design & Operate GenAI Systems • Develop prompt strategies, context management (RAG, memory), and agent workflows • Integrate and optimize across leading LLM APIs (OpenAI, Anthropic, Gemini, open-source) • Continuously improve system quality, reliability, and performance • Use AI-assisted coding tools (e.g., Cursor, Copilot, Claude Code) to accelerate development • Validate, test, and safely integrate AI-generated code into production systems • Own testing strategy including unit, integration, and end-to-end testing • Define and implement evaluation frameworks for AI outputs (quality, consistency, failure modes) • Debug production issues and optimize for latency, cost, and scalability • Collaborate effectively with distributed and offshore engineering teams • Build advanced agent systems (planning, orchestration, parallel execution) • Explore fine-tuning, evaluation frameworks, and benchmarking techniques

Avantra is looking for an energetic, self motivated, autonomous Senior Software Developer. We’re looking for someone who has a flair and passion for technology, who is able to push boundaries and suggest ideas to further improve processes to take the Avantra product to the next-level. We need someone with a strong full-stack development background (Java, Kotlin, Python, TypeScript) and who is willing to be part of a team to create intelligent software for automation of enterprise application landscapes, mainly focused on SAP. We are specifically looking for someone with experience and willingness to expand their knowledge on evaluation of generative AI features. You will be a part of a great team alongside other senior developers working in an agile environment. Taking direction from our Product Manager and designs from our Product Designer. You will be working with a team that is responsible for the full software development cycle including; developing, releasing, troubleshooting, and supporting Avantra as an innovative on-premise and SaaS solution. The role will report to the Head of core development team lead based in Basel, Switzerland Key Responsibilities - Further develop the core code of Avantra (predominantly on Java with element of Kotlin and Javascript) with a strong focus on our generative AI enabled features (TypeScript, Python) - Build and monitor evaluations that track the efficiency and effectiveness of LLM generated output - Be open to contribute to the front-end development (predominantly TypeScript with React) - Advance the teams ability on continuous integration - Building code for automated regression, unit and integration tests - Provide occasional 3rd level technical support to our customer support team and customers - Collaborate with the Product designer to create appealing and effective solutions - Keep abreast of new technology, features and info security to ensure that Avantra is ahead of the game Requirements - 5+ years experience as a developer (TypeScript, Python, Java are a plus) - Demonstrate experience or willingness to setup LLM output evaluation - Experience with CI/CD and taking over operational responsibilities for SaaS - Experience in making distributed teams work productively - Demonstrated experience in shifting-left with respect to testing and security - *Demonstrate experience in productively using AI code assistants - Good English communication skills, written and spoken Technical Skills - Deep knowledge of a programming language (and openness for Java, TypeScript, Python) - Knowledge of frameworks and tools in the generative AI evaluation space - Knowledge of the statistical foundations required to define and assess evaluations - Experience with building and deploying software on hyper-scalers (GCP preferred) - Experience and knowledge of basic IT technologies: SQL, databases, networking - Preferably knowledge of container technologies eg. Docker and of orchestration technologies eg. Kubernetes - SAP technical experience, preferable Attributes - Ability to communicate effectively to all stakeholders - Ability to productively work in remote teams and help remote teams thrive - Interpersonal skills/team player - Attention to detail - End-user empathy - Problem solving skills - Ability to work well under pressure and to deadlines About Avantra Avantra is a high growth tech company with 23 years of Swiss precision engineering coupled with the energy of a start-up. Our product is the leading AIOps platform for SAP operations, enabling customers to achieve hyperautomation success. Our customers are large multinational enterprises and household names, including national and global managed service providers. We have teams based across Switzerland, Germany, UK, US and Eastern Europe. Our culture is something we are incredibly proud of and strive to protect. We live our values of Be Caring, Embrace Challenge and Stay Curious every day through company mindfulness sessions, wellbeing days and retaining a family feel. If this sounds like a good fit for you, why not say hello? Benefits This exciting role offers the opportunity to be involved in a high growth software company and will present significant opportunities for personal growth: - Competitive Salary - Competitive holiday & benefits package - Remote working - 1 Avantra wellbeing holiday day - Learning & development programme Location This role is intended to be a remote role within a CET +/- 2 timezone. Occasional travel for customer visits, company and team gatherings is likely.

• Implement core RAG pipelines including ingestion, chunking, embedding, retrieval, and response generation. • Develop Python-based services and APIs that integrate Large Language Models (LLMs) • Assist in building agent-based workflows with tool/function calling • Work with vector databases and hybrid search mechanisms • Participate in debugging hallucinations, retrieval failures, and quality issues • Write clean, testable, and maintainable code • Collaborate with senior engineers to move GenAI POCs into production