Axonlab is a pan-European In vitro Diagnostics and medical IT company with activities in Applied Science. As consultants, investors, distributors, and personalized full-service providers, Axonlab respects the culture of each country by actively developing country-specific customer-related solutions. Headquartered in Baden-Dättwil, Switzerland, subsidiaries in 9 other countries such as Germany, Austria, Belgium, the Netherlands, Poland, Croatia, Czech Republic, Slovakia and Slovenia. Axonlab was founded 1990 and has since then grown into a company with more than 450 employees European-wide. As a business unit within Axonlab, we develop highly innovative solutions for our employees and our customers (hospitals, medical practices, laboratories, and research centers) — always with the aim of offering the most efficient, effective, and innovative solutions. Requirements: - 5+ years of experience in AI/ML engineering with proven delivery of production-grade systems. - Strong hands-on experience building and deploying ML systems in real environments. - Deep understanding of ML algorithms, NLP and/or computer vision models. - Strong Python skills and proficiency with major ML frameworks (TensorFlow, PyTorch, Scikit-learn). - Experience designing scalable, maintainable ML architectures. - Strong problem-solving and decomposition skills. - Experience working in fast-paced, multi-project environments. - Ability to take ownership and deliver independently. - Strong communication skills and fluent English. Responsibilities: - Design, develop, and deploy scalable AI/ML solutions for real-world healthcare and operational use cases. - Own end-to-end ML pipelines: data ingestion, preprocessing, feature engineering, model training, evaluation, and deployment. - Develop and optimize automation systems (e.g., intelligent customer email order processing). - Build and improve conversational AI and voice agents for sales and support teams. - Contribute to computer vision initiatives, including automation projects in logistics. - Translate complex business requirements into well-structured technical solutions. - Ensure performance, scalability, monitoring, and reliability of models in production. - Collaborate cross-functionally with product, business, and engineering stakeholders. - Contribute to technical discussions, innovation sessions, and continuous improvement initiatives. What we offer: - Comfortable environment, challenging tasks and a long-term interesting project; - Covered 20 days of vacation; - Working with top notch equipment; - Bookkeeping by a professional accountant; - Help and support from our caring HR-team;

Axonlab is a pan-European In vitro Diagnostics and medical IT company with activities in Applied Science. As consultants, investors, distributors, and personalized full-service providers, Axonlab respects the culture of each country by actively developing country-specific customer-related solutions. Headquartered in Baden-Dättwil, Switzerland, subsidiaries in 9 other countries such as Germany, Austria, Belgium, the Netherlands, Poland, Croatia, Czech Republic, Slovakia and Slovenia. Axonlab was founded 1990 and has since then grown into a company with more than 450 employees European-wide. As a business unit within Axonlab, we develop highly innovative solutions for our employees and our customers (hospitals, medical practices, laboratories, and research centers) — always with the aim of offering the most efficient, effective, and innovative solutions. Requirements: - 5+ years of experience in AI/ML engineering, including ownership of complex, production-grade AI solutions. - Strong hands-on background ideally gained in a top-tier tech company (FAANG-level or equivalent). - Deep understanding of ML algorithms, NLP, and/or vision models. - Proficiency in Python and major ML frameworks (TensorFlow, PyTorch, Scikit-learn). - Proven ability to design and implement scalable, production-ready ML systems. - Strong problem decomposition skills - ability to translate high-level concepts into deliverable workstreams. - Experience leading or mentoring technical teams and driving engineering excellence. - Ability to handle multiple initiatives simultaneously and deliver in a high-velocity environment. - Excellent communication skills and strong ownership mindset. - Very good command of English. Responsibilities: - Lead the design, development, and deployment of AI/ML solutions across multiple parallel initiatives. - Break down complex technical problems into clear, actionable components and drive them to completion. - Build and optimize automation systems (e.g., customer email order processing). - Develop and refine conversational AI and voice agents for sales and support teams. - Lead vision AI initiatives, including mid-term automation projects for logistics. - Oversee and contribute hands-on to end-to-end ML pipelines: data ingestion, preprocessing, feature engineering, training, evaluation, and deployment. - Provide technical leadership to the AI team. - Ensure scalability, performance, and reliability of all AI models in production. - Prioritize effectively in a fast-paced, startup-like environment with limited resources. - Participate in regular brainstorming and innovation sessions, proposing new ideas and driving technical direction. What we offer: - Comfortable environment, challenging tasks and a long-term interesting project; - Covered 20 days of vacation; - Working with top notch equipment; - Bookkeeping by a professional accountant; - Help and support from our caring HR-team;

Axonlab is a pan-European In vitro Diagnostics and medical IT company with activities in Applied Science. As consultants, investors, distributors, and personalized full-service providers, Axonlab respects the culture of each country by actively developing country-specific customer-related solutions. Headquartered in Baden-Dättwil, Switzerland, subsidiaries in 9 other countries such as Germany, Austria, Belgium, the Netherlands, Poland, Croatia, Czech Republic, Slovakia and Slovenia. Axonlab was founded 1990 and has since then grown into a company with more than 450 employees European-wide. As a business unit within Axonlab, we develop highly innovative solutions for our employees and our customers (hospitals, medical practices, laboratories, and research centers) — always with the aim of offering the most efficient, effective, and innovative solutions. Requirements: - 5+ years of experience in AI/ML engineering, including ownership of complex, production-grade AI solutions. - Strong hands-on background ideally gained in a top-tier tech company (FAANG-level or equivalent). - Deep understanding of ML algorithms, NLP, and/or vision models. - Proficiency in Python and major ML frameworks (TensorFlow, PyTorch, Scikit-learn). - Proven ability to design and implement scalable, production-ready ML systems. - Strong problem decomposition skills - ability to translate high-level concepts into deliverable workstreams. - Experience leading or mentoring technical teams and driving engineering excellence. - Ability to handle multiple initiatives simultaneously and deliver in a high-velocity environment. - Excellent communication skills and strong ownership mindset. - Very good command of English. Responsibilities: - Lead the design, development, and deployment of AI/ML solutions across multiple parallel initiatives. - Break down complex technical problems into clear, actionable components and drive them to completion. - Build and optimize automation systems (e.g., customer email order processing). - Develop and refine conversational AI and voice agents for sales and support teams. - Lead vision AI initiatives, including mid-term automation projects for logistics. - Oversee and contribute hands-on to end-to-end ML pipelines: data ingestion, preprocessing, feature engineering, training, evaluation, and deployment. - Provide technical leadership to the AI team. - Ensure scalability, performance, and reliability of all AI models in production. - Prioritize effectively in a fast-paced, startup-like environment with limited resources. - Participate in regular brainstorming and innovation sessions, proposing new ideas and driving technical direction. What we offer: - Comfortable environment, challenging tasks and a long-term interesting project; - Covered 20 days of vacation; - Working with top notch equipment; - Bookkeeping by a professional accountant; - Help and support from our caring HR-team;

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and starter pack engagements in partnership with Sales, Inspire Value, AI Solution Success, Product Success, Platform Outbound Product Management, and Customer Excellence. As an AI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology within your accounts through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities. You will also lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization. - Providing technical advice and guidance to customers on how to best utilize ServiceNow's GenAI technologies to achieve their business objectives - Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow's GenAI solutions - Lead GenAI enablement programs for the broader Customer Excellence organization - Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization - Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow's Impact GenAI accelerator offerings - Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow's GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners Qualifications To be successful in this role, you must have: - 3+ years of ServiceNow Platform experience - ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired - At least 5 years of experience in a technology advisory role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred - Proven track record of driving business growth and customer satisfaction through innovative technology solutions - Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences - Strong analytical and problem-solving skills - Ability to work effectively in a fast-paced, dynamic environment - Familiarity with Agile methodologies and experience working in an Agile environment - Strong problem-solving skills and ability to work independently or as part of a team - Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals - Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships - Customer-focused mindset and commitment to delivering high-quality results - Must be able to travel up to 50% annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.