The global specialist risk consultancy - Helping organisations succeed in a volatile world
D365 CE Technical Consultant - 6-month contract (Remote)
Location
India
Posted
36 days ago
Salary
0
Seniority
Mid Level
Job Description
D365 CE Technical Consultant - 6-month contract (Remote)
Control Risks
To provide techno-functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business. This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 CE, focusing primarily on Case Management (Customer Services). This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way. We are OK with this role being remote.
Job Requirements
- What You'll Do:
- Configuring, developing & enhancing the D365-CE suite – including plugins, extensions, customisations and integrations.
- Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog.
- Developing functional designs, test plans and scripts where applicable.
- Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions.
- Advising customers on best practices for D365 CE & Power Platform processes, user interface and architecture.
- Implementing product best practices based on Microsoft Dynamics standards and supported configurations.
- Working closely with the Enterprise Applications Delivery Manager on areas that require further engagement with the business and partner where required.
- Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
- Resolving tickets and issues raised by Business Teams in this area, in accordance with internal service levels, processes, and procedures.
- Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base.
- Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams.
- Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions.
- Maximising the use of D365 CE partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible.
- Who You Are:
- Must have in depth knowledge of Dynamics 365 CE
- Excellent understanding of Customer Services and its interrelationship with the Sales areas
- Good grasp of new and emerging technology trends
- Ability to work in an Agile/Sprint based mode
- Problem Solving
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)
- Innovation & Creativity
- Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
- Shows initiative in work, contributing new solutions or new ways of doing things
- Applied Thinking/Decision Making
- Be prepared to make decisions and effective implementation of those decisions
- Translates decisions into effective actions and implementation
- Acts decisively and make difficult decisions even if unpopular
- Results Oriented
- Delivers on personal objectives to deliver to strategic and department plans – Focuses on delivery, strives to exceed expectations
- Shows drive and determination to achieve high standards
- Driving profit/margin improvement
- Suggests and makes improvements and efficiencies to manage costs and improve margins
- Understands need to work within project scope including price
- Communication, planning work and influencing
- Communicates clearly and concisely using language appropriate to audience
- Displays sensitivity to develop constructive relationships with others
- Plans and organises workload of own and others, suggests priorities as necessary
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