Title: Part-Time Customer Service Associate II - Lone Jack Location: Lone Jack United States Part-Time Job Description: Reports to: Branch Management Team Supervises: N/A FLSA Status: Overtime Nonexempt Benefits Classification: Part-Time Salary/Wage: $18.11 per hour Work Location: Lone Jack Work Schedule: Mon: 4:00pm - 8:00pm, Wed: 8:00am - 1:00 pm or 1:00pm - 5:00pm. One Saturday shift per month. Hours per Week/Year: Max 950 hr/yr (Part time) Revision Date: September 2025 Anticipated Closing Date: 5/6/2026 @ 10:00am At Mid-Continent Public Library, we: Imagine. We inspire innovation through curiosity and exploration. Try new things. We empower what works and learn from the rest. Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility. Everything we do, we do together. Position Overview The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs, such as book club support, supplies, merchandising, etc. Essential Functions - Provides Customer Service in person and over the phone - Acts as a guide for customers in use of the library and its resources - Demonstrates use of technology and digital services to customers - Recommends materials to customers based on interests, needs and availability - Assists customers with library card accounts, including the receiving and recording of payment - Uses creative techniques in displays to reach browsers who do not approach staff - Delivers materials outdoors to customers who request curbside delivery - Contributes to the maintenance of the library collection - Processes library materials for customer access - Shelves library materials correctly and efficiently - Straightens and shifts library materials to ensure adequate space and a neat appearance - Building Upkeep - Ensures the library and its grounds are clean and orderly - Basic custodial duties as needed, including shoveling snow - Manages behind the scenes processes as assigned - Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes - Acts as a liaison to Library's Headquarter departments Non-Essential Functions - This position could be designed as shift lead - May serve as a facilitator and point of contact for book groups Education and Experience - High School Diploma/HiSet/GED Completion Required - Customer Service experience Preferred Required Knowledge, Skills, and Abilities All successful team members at MCPL should demonstrate: - Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public. - Ability to work effectively in a team environment. - Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position. - Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers. - Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all. - Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties. - Strong ability to follow instructions and work as part of a team. - Reliable, punctual, and flexible with scheduling. - Good communication skills and the ability to stay calm under pressure. - Ability to work in a fast-paced environment and adapt to changing needs. Age Requirement - Must be at least 18 years of age MVR Requirement - None Work Environment - (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public Essential physical abilities to be accomplished with or without reasonable accommodation are Daily (greater than 50% of the time) - Standing (up to 1 hour at a time) - Walking (even ground) - Lifting 1-10 pounds - Lifting 11-25 pounds - Pushing/Pulling 1-10 pounds - Pushing/Pulling 11-25 pounds - Bending/Stooping - Kneeling - Reaching above shoulder - Receiving Communication and Instructions (vision, reading, hearing) - Conveying Communication and Instructions (Speaking, writing) - Using computer data entry tools - keyboard, mouse, touchscreen, scanner - Sitting - Receiving Communication and Instructions (vision, reading, hearing) - Conveying Communication and Instructions (Speaking, writing) - Using computer data entry tools - keyboard, mouse, touchscreen, scanner Frequently (up to 50% of the time) - Standing (more than 1 hour at a time) - Walking (variable surfaces) - Lifting 26-40 pounds - Lifting 40+ pounds - Sitting - Pushing/Pulling 26-40 pounds - Pushing/Pulling 40+ pounds - Standing (up to 1 hour at a time) - Standing (more than 1 hour at a time) - Walking (even ground) - Walking (variable surfaces) - Lifting 1-10 pounds - Lifting 11-25 pounds - Pushing/Pulling 1-10 pounds - Pushing/Pulling 11-25 pounds - Pushing/Pulling 26-40 pounds - Pushing/Pulling 40+ pounds - Bending/Stooping - Kneeling - Reaching above shoulder Occasionally (approximately 1-2 times per month) - Climbing stepstools - Climbing ladders - Lifting 26-40 pounds Rarely (1-5 times per year) - Lifting 40+ pounds - Climbing stepstools - Climbing ladders

• Conduct consultations and provide customer support • Offer troubleshooting assistance for navigating our platform and CF app • Address customer concerns and manage escalations when necessary • Handle sales calls • Schedule appointments for the company’s other services

Customer Support Specialist II Function: Customer Experience Reports to: Manager, Customer Support Reviewed: 4.2026 Location: Toronto Metro Area - Remote Position Summary: - As Software Support Specialist Tier 2 for eScribe, you will act as a subject matter expert on our platform, providing high-quality, second-line technical support for escalated customer issues. You’ll troubleshoot complex technical problems, support cross-functional teams, and advocate for customer needs with Product and Engineering. - The ideal candidate is customer-obsessed, highly technical, and thrives in a collaborative environment. You’ll play a key role in ensuring our customers receive timely, effective, and thoughtful support that aligns with our commitment to a top-tier experience. - Our current support hours are 8:30am – 8pm ET. You must be available to work a shift that falls within those hours. The team will rotate on-call shifts approximately 1 week/month. (8pm – 11pm ET). Key Responsibilities: - Technical Support & Troubleshooting - Diagnose, troubleshoot, and resolve complex software and technical issues escalated from Tier 1 support. - Investigate environmental factors affecting performance (e.g., networks, browser settings, APIs, integrations). - Respond to customer inquiries via ticketing system, phone, and video conferencing. - Document technical issues thoroughly, including steps to reproduce, system logs, and customer impact. - Product Knowledge & Enablement - Become an expert in our product suite, features, and customer use cases. - Stay current with product updates and actively contribute to internal knowledge sharing. - Create and maintain detailed documentation, internal troubleshooting guides, and customer-facing help articles. - Customer & Cross-Functional Collaboration - Act as a technical liaison between Customer Experience, Product, Engineering, and QA. - Provide clear updates to customers and internal stakeholders on ticket status and resolution timelines. - Participate in customer feedback loops to inform product enhancements. - Support product release readiness and identify potential risks from a support perspective. Skills and Experience Needed: - 5+ years of technical support experience in a SaaS or enterprise software environment, with at least 1 year of experience working in a Tier 2 capacity - 3+ experience in technical customer support tools like Zendesk, Azure DevOps, and CRM/ticketing platforms. - 1+ experience with livestream platforms, encoders (OBS, Wirecast, vMix), and protocols (RTMP, HLS). is strongly preferred. - Knowledge of AV and networking systems and troubleshooting (router settings, switch ports, troubleshooting VLAN, etc.) - Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML. - Strong analytical, diagnostic, and troubleshooting abilities. - Excellent communication skills with the ability to explain technical issues to non-technical audiences. - Experience in cross-functional collaboration with Product, Engineering, and QA teams. - Proven ability to prioritize and manage multiple issues in a fast-paced environment. - Strong technical documentation and writing skills. - Strong technical documentation &writing skills. - Preferred: Demonstrated knowledge and hands-on experience with artificial intelligence tools and concepts (such as machine learning, NLP, or automation) Competencies: Accountability Adaptability Applied Learning Business Acumen Collaboration Customer Focus Dealing w/Ambiguity Decision Making Driving for Results Initiating Action Planning & Organizing AI Curiosity & Innovation Technical/Professional Knowledge/Skills About the company: More than just agendas or board management, eSCRIBE provides comprehensive meeting management solutions with powerful tools and efficient workflows that support staff, meeting participants, and the public at every step of the meeting lifecycle. Taking meeting automation to a higher level, we enable your organization to save time and money so your resources can be better spent on higher-value tasks and projects. Founded in 2007 our solutions empower organizations across North America and as far away as Australia. In Canada, we have become a favorite of municipal governments, with over half of the top 25 Canadian municipalities choosing eSCRIBE. OnBoard is the parent company of eSCRIBE. We’ve grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. With a recent $100 million investment from JMI Equity and our recent purchase of meeting management software company eSCRIBE, we’re poised to grow to even greater heights. Benefits and Perks: - Fully remote work with company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - US Based Employees - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.   - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.  - Medical Flexible Spending Accounts available.   - Dependent Care Flexible Spending Accounts available.  - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.  - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%. - Paid Time Off (PTO)/Holiday  - CAN Based Employees - Employer paid Life and Accidental Death Insurance - Contribution to Health Care Spending Account - Dependent Life Insurance - Optional Life Insurance - LTD Insurance - Drug and Paramedical Coverage - Dental Insurance - Vision Insurance - EAP - AUS Based employees - Superannuation rate of 12% - Monthly stipend of $400 AUD to purchase private medical insurance - UK Based Employees (via EPG) - Pension - Aegon - Passageways/OnBoard contributes 8% of the employee's basic salary - Employees can contribute up to 100% of salary subject to max limits - Enrolled from Day 1 of employment - Private Medical Insurance - Life Assurance - Income Protection - Critical Illness - Employee Assistance Programme - Serious Illness Benefit - Help@Hand - Cashplan Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. We  do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. AI Use: To ensure a fair and authentic assessment, the use of generative AI tools, real-time AI interview assistants, or third-party assistance is strictly prohibited during all stages of the interview process. Please note that all interviews will be recorded and securely stored for evaluation and training purposes. By applying for this position, you consent to these terms. If you require a reasonable accommodation due to a disability, please contact peopleops@passageways.com.

IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH JOB TITLE Marketing and Customer Support Specialist JOB ID ALEXJO1F INDUSTRY E-commerce/Customer Support LOCATION Colombia, Guatemala & Mexico Preferred JOB STATUS Part Time 20 hours WORK SCHEDULE 10AM - 2PM Monday to Friday EST SALARY $8 - $10 per hour TARGET START DATE ASAP ROLE OVERVIEW About the Client: The client is a fast growing online bonsai business focused on selling and shipping bonsai trees across the country through digital channels. He operates primarily through Instagram and live selling platforms, where he has built a large and engaged audience. The business relies heavily on social media content, customer communication, and consistent online posting to drive sales and growth. He is currently managing multiple daily operational tasks alone and is looking for support to help streamline and scale his workflow. The goal is to improve responsiveness, expand to additional platforms, and free up time for higher level business activities. About the Role: This is a part time remote Virtual Assistant role supporting marketing operations, customer service, and basic sales execution tasks. The role focuses heavily on repurposing and posting existing content across multiple social media platforms, managing customer inquiries, and supporting day to day online store operations. The assistant will also help with basic scheduling, event and workshop coordination, and listing products on online marketplaces. This position is ideal for someone highly organized, proactive, and comfortable working with repetitive but important digital tasks that directly impact sales and customer experience. Key Responsibilities Social Media Content and Distribution - Repost and distribute existing Instagram content across TikTok, Facebook, YouTube, and other platforms - Perform basic video editing using tools like CapCut or similar apps - Turn raw footage into short form clips for daily posting - Maintain consistent posting schedule across all platforms Customer Service and Client Communication - Respond to messages on Instagram, Facebook, and Palm Street - Answer customer questions related to orders, tracking, and product issues - Provide basic resolutions such as refunds or credits based on instructions - Maintain fast, clear, and professional written communication Sales and Marketplace Support - Upload and manage product listings on eBay and other online platforms - Copy and paste product descriptions, images, and pricing provided by the client - Support online sales operations with accurate and consistent posting Workshops and Event Support - Create simple flyers using Canva or similar tools - Publish and manage workshop and event listings on platforms such as Eventbrite and Facebook - Assist with basic promotional content for events and workshops Administrative Support - Assist with calendar and schedule management - Support miscellaneous operational tasks as needed Qualifications & Skills Must Have - Strong written English communication skills with excellent grammar - Bilingual English and Spanish proficiency - Experience in customer service or client support - Basic experience with social media platforms including Instagram, TikTok, YouTube, and Facebook - Ability to follow instructions and execute repetitive tasks accurately - Basic video editing skills using CapCut or similar tools Preferred - Experience as a virtual assistant or executive assistant - Experience with online sales platforms such as eBay or similar marketplaces - Familiarity with Canva for basic design and flyer creation - Exposure to digital marketing or social media management - Experience supporting small business operations Personality Traits - Highly proactive and takes initiative without constant supervision - Detail oriented and organized in daily execution - Fast learner and adaptable to simple processes - Reliable and consistent in communication and task completion - Comfortable working in a fast paced environment with repetitive tasks