Mercier Consultancy MD is thrilled to offer an exceptional opportunity for French Speaking Customer Service Representatives to work with a prestigious Automotive Company in Greece. This position includes fully paid relocation, making it an ideal chance for French-speaking professionals seeking to advance their career in an international environment. As a customer service representative, you will assist clients in French, providing support and addressing inquiries related to automotive products and services. Key Responsibilities - Handle customer inquiries regarding automotive products, services, warranties, and repairs via phone, email, and chat in French. - Provide detailed product information, assist with troubleshooting, and guide customers through the service process. - Resolve customer complaints and technical issues efficiently to ensure high satisfaction levels. - Document all customer interactions in the CRM system for accurate records and follow-up. - Collaborate with internal teams including technical support and sales to enhance the customer experience. - Stay updated on automotive industry trends, new products, and company offerings to provide accurate information.

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for French Speaking Customer Service Representatives to work with a prestigious Automotive Company in Greece. This position includes fully paid relocation, making it an ideal chance for French-speaking professionals seeking to advance their career in an international environment. As a customer service representative, you will assist clients in French, providing support and addressing inquiries related to automotive products and services. Key Responsibilities - Handle customer inquiries regarding automotive products, services, warranties, and repairs via phone, email, and chat in French. - Provide detailed product information, assist with troubleshooting, and guide customers through the service process. - Resolve customer complaints and technical issues efficiently to ensure high satisfaction levels. - Document all customer interactions in the CRM system for accurate records and follow-up. - Collaborate with internal teams including technical support and sales to enhance the customer experience. - Stay updated on automotive industry trends, new products, and company offerings to provide accurate information.

Title: Part-Time Customer Service Associate II - Lone Jack Location: Lone Jack United States Part-Time Job Description: Reports to: Branch Management Team Supervises: N/A FLSA Status: Overtime Nonexempt Benefits Classification: Part-Time Salary/Wage: $18.11 per hour Work Location: Lone Jack Work Schedule: Mon: 4:00pm - 8:00pm, Wed: 8:00am - 1:00 pm or 1:00pm - 5:00pm. One Saturday shift per month. Hours per Week/Year: Max 950 hr/yr (Part time) Revision Date: September 2025 Anticipated Closing Date: 5/6/2026 @ 10:00am At Mid-Continent Public Library, we: Imagine. We inspire innovation through curiosity and exploration. Try new things. We empower what works and learn from the rest. Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility. Everything we do, we do together. Position Overview The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs, such as book club support, supplies, merchandising, etc. Essential Functions - Provides Customer Service in person and over the phone - Acts as a guide for customers in use of the library and its resources - Demonstrates use of technology and digital services to customers - Recommends materials to customers based on interests, needs and availability - Assists customers with library card accounts, including the receiving and recording of payment - Uses creative techniques in displays to reach browsers who do not approach staff - Delivers materials outdoors to customers who request curbside delivery - Contributes to the maintenance of the library collection - Processes library materials for customer access - Shelves library materials correctly and efficiently - Straightens and shifts library materials to ensure adequate space and a neat appearance - Building Upkeep - Ensures the library and its grounds are clean and orderly - Basic custodial duties as needed, including shoveling snow - Manages behind the scenes processes as assigned - Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes - Acts as a liaison to Library's Headquarter departments Non-Essential Functions - This position could be designed as shift lead - May serve as a facilitator and point of contact for book groups Education and Experience - High School Diploma/HiSet/GED Completion Required - Customer Service experience Preferred Required Knowledge, Skills, and Abilities All successful team members at MCPL should demonstrate: - Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public. - Ability to work effectively in a team environment. - Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position. - Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers. - Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all. - Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties. - Strong ability to follow instructions and work as part of a team. - Reliable, punctual, and flexible with scheduling. - Good communication skills and the ability to stay calm under pressure. - Ability to work in a fast-paced environment and adapt to changing needs. Age Requirement - Must be at least 18 years of age MVR Requirement - None Work Environment - (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public Essential physical abilities to be accomplished with or without reasonable accommodation are Daily (greater than 50% of the time) - Standing (up to 1 hour at a time) - Walking (even ground) - Lifting 1-10 pounds - Lifting 11-25 pounds - Pushing/Pulling 1-10 pounds - Pushing/Pulling 11-25 pounds - Bending/Stooping - Kneeling - Reaching above shoulder - Receiving Communication and Instructions (vision, reading, hearing) - Conveying Communication and Instructions (Speaking, writing) - Using computer data entry tools - keyboard, mouse, touchscreen, scanner - Sitting - Receiving Communication and Instructions (vision, reading, hearing) - Conveying Communication and Instructions (Speaking, writing) - Using computer data entry tools - keyboard, mouse, touchscreen, scanner Frequently (up to 50% of the time) - Standing (more than 1 hour at a time) - Walking (variable surfaces) - Lifting 26-40 pounds - Lifting 40+ pounds - Sitting - Pushing/Pulling 26-40 pounds - Pushing/Pulling 40+ pounds - Standing (up to 1 hour at a time) - Standing (more than 1 hour at a time) - Walking (even ground) - Walking (variable surfaces) - Lifting 1-10 pounds - Lifting 11-25 pounds - Pushing/Pulling 1-10 pounds - Pushing/Pulling 11-25 pounds - Pushing/Pulling 26-40 pounds - Pushing/Pulling 40+ pounds - Bending/Stooping - Kneeling - Reaching above shoulder Occasionally (approximately 1-2 times per month) - Climbing stepstools - Climbing ladders - Lifting 26-40 pounds Rarely (1-5 times per year) - Lifting 40+ pounds - Climbing stepstools - Climbing ladders

• Conduct consultations and provide customer support • Offer troubleshooting assistance for navigating our platform and CF app • Address customer concerns and manage escalations when necessary • Handle sales calls • Schedule appointments for the company’s other services