Title: Billing & Accounts Receivable Specialist Location: Overland Park, KS, United States Job Description: Job no: 497943 Work type: Part-time Regular Location: Overland Park Main Campus Categories: Administrative Support Position: Billing & Accounts Receivable Specialist Department: Finance & Administrative Services Type of Position: Part-time Regular Exemption Status: Non-Exempt Work Schedule, Hours per week: Monday-Friday, Between 8:00 AM to 5:00 PM, 25 hours per week Starting Salary Range: $16.31-$20.77 and determined based on relevant years of work experience provided on application and resume. Position Summary: Support billing and collections processes for Johnson County Community College (JCCC), track and collect payments, and ensure all invoices are error-free and paid in full. Required Qualifications: - High School Diploma or equivalent. - Strong interpersonal, written, and verbal communication skills. - Effective time and resource management skills. - Demonstrated ability to define problems, collect and analyze data, and implement appropriate solutions. - Demonstrated ability to complete work with accuracy and thoroughness. - Demonstrated ability to maintain confidentiality. - Ability to effectively use integrated administrative computer systems and train users. - Ability to work in multiple information systems simultaneously. - Proficiency with Microsoft Office (Excel, Outlook, Work). Preferred Qualifications: - Previous student account experience in higher education. - Experience with Banner and TouchNet. Position details include but are not limited to: - Review third-party sponsors and the students they sponsor. Receive and process authorizations and ensure indicators are placed on student accounts to protect enrollment. - Conduct billing to third-party companies for the students they are sponsoring in an accurate and timely manner. - Assist in the non-enrollment billing process to ensure vendors are billed correctly and receive accurate invoices. Conduct timely follow-up conversations as needed. - Review payments made on third-party accounts to ensure payments are being applied to the correct invoice and/or student account. - Review accounts in collections, removing holds as necessary and updating the accounts regarding collection payments and activity. - Assist in writing off small balances on student and vendor accounts. - Provide customer service to students and third-party sponsors via phone calls, emails, or in-person visits. - Review and interpret employers' and vendors' policies to determine what can be billed. - Research employers and vendors to obtain additional details to ensure accurate billings when necessary. To be considered for this position we will require an application, resume, and cover letter. *Unofficial transcripts are required for all Adjunct faculty and Faculty positions. Benefits Category For Part‑time Regular Employees - Optional Retirement plan access - Personal annual leave - 14 days of paid holidays - Full tuition reduction for JCCC credit courses (for employee and eligible dependents) - Free access to the Gym on campus for all employees and dependents - Discount to the Hiersteiner Child Development Center - And many more! About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm. Mission: JCCC inspires learning to transform lives and strengthen communities. Vision: JCCC will be an innovative leader in equitable student access, learning and success. Equal Employment Opportunity: JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws. Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov. Disclosure: If you need any assistance throughout the search process, please reach out to the HR@jccc.edu. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting. Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Title: Revenue Cycle Specialist (Accounts Receivable) Location: Ann Arbor, Michigan, 48108, United States Department: Operations Job Description: Job Summary: Under the general direction of the Revenue Cycle Manager, the Revenue Cycle Specialist is responsible for processing the company's third-party medical claims. This includes preparing and submitting claims to Medicaid, Medicare, Community Mental Health, Commercial Insurance, and private insurance. The role involves addressing questions, complaints, or issues from insurance companies, Medicaid offices, Managed Care Plans, Medicare regions, Health Maintenance Organizations, and other adjusters. The specialist will monitor accounts to identify overdue payments, maintain accurate records, and report on collections activity. Meeting and exceeding established Key Performance Indicators (KPIs) and departmental metrics are essential. This position is fully in office with option to transfer into a hybrid role in the future. The pay range for this position is $22.00 - $24.00 per hour. Job Description: - Verifying all the information for claims billing and accounts receivable is correct. - Contact the appropriate person to obtain missing or unclear billing information. - - Facilitate charge capture. - Ensure all billing charges are captured appropriately. - Identify, analyze, and reconcile documentation issues, omissions, and errors. - - Review all funding invoices to determine the correct billing method. - Complete claim forms through Inovalon (Clearing House), SanData (Billing Software), and PCE/Funding Portals (CMH), ensuring all required fields are complete and accurate. - Attach required documentation for payment. - - Follow up by phone on all unpaid and denied claims through activities in SanData. - Determine and execute the next course of action, which may include rebilling missing claims, addressing denials, or sending additional information on pending claims. - - Complete all necessary follow-up in a timely manner to avoid payment delays. Stay current on follow-ups to meet billing/collection deadlines. - Respond to and interact with external funding personnel regarding all aspects of billing through phone, email, portal, or regular mail promptly and courteously. - Relay changes in Medicaid, MCO, Medicare, and HMO regulations discovered by claim denials to all pertinent personnel, including the Financial Clearance Team. - Discuss issues identified at the claims portion of the funding process that would affect the prior authorization portion with the Financial Clearance Specialist. - - Relay updated information regarding state policy changes to the department. - Maintain confidentiality as outlined in the privacy portion of the federal Health Information Privacy and Portability Act of 1996. - Perform the filing for the department. - Undertake other duties/projects assigned by the Director of Finance. - Metrics/KPIs (Key Performance Indicators): - 100% of items marked "Ok to Bill" are invoiced by the end of business on Friday. - 100% of unbilled lines have the appropriate status by the end of business on Friday. - Submit complete, clean claims. - Review and update the status of aged accounts receivable (A/R) > 60, < 180 days. - Fully satisfying aged A/R > 180 days. - Complete claims marked as "resubmit" within 24 hours. - Education: - Required: High School Diploma or equivalent. - Required: Must be knowledgeable in billing databases. Medical billing experience is desirable. - Preferred: Associate Degree in Business, Finance, Health Information Management, or a related field. - Preferred: 3+ years of experience in Healthcare Billing (Michigan CMH preferred). - Qualifications: - Proficient in Medicare billing and practices. - Experienced with working with a Clearing House (preferably Inovalon). - Excellent computer knowledge and accurate keyboard skills (minimum of 35 WPM with 90%+ accuracy). - The ability to work in a constantly changing environment, with good judgment skills and attention to detail. - Excellent organizational skills and the ability to prioritize and coordinate workload with high proficiency and accuracy. - Strong analytical and problem-solving skills. - Ability to work cooperatively with other departments. - Ability to work independently and follow through on tasks without direct supervision. - Ability to work well under pressure in a flexible, diplomatic, and expeditious manner. - Maintain strict confidentiality of patients' medical records and adherence to all HIPAA policies and regulations. - Extremely accurate with attention to details, policies, and procedures. - Proficient in using Microsoft Excel, Word, and Outlook. - Good overall knowledge of Eisenhower Center departments and their functions. - Span of Control: This position is responsible for key revenue cycle generation processes that impact the company's cash flow, including establishing hard-copy and computerized files, entering third-party billing information and subsequent medical billings, and ensuring all documentation is present and claims are billed timely and accurately. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) Veteran-Friendly Employer, Michigan Veterans Affairs Agency. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Eisenhower Center endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (734) 677-0070. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Job Description CAREER OPPORTUNITY OFFERING: - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement - The starting pay for this position is $18.65/hr, final compensation will be based on experience. ­­­The Senior Accounts Receivable Specialist performs all follow-up and denial activities. Responsible for following up directly with commercial, governmental, and other payers to resolve claim payment issues, to secure appropriate and timely reimbursement and response. Identifies trends in denied payments by insurance companies to remediate issues, identifies changes with insurance company policies to ensure compliant billing, communicates with other departments to resolve denial issues and submits technical and clinical appeals in a timely manner. Will mentor the AR Specialist team members to help develop and improve their skills in the follow up, denials and appeals process. Follows up on clean claim delays from payors and adds issues to the escalation spreadsheets. Assists leadership with special projects for AR reduction and Cash Acceleration. Essential Job Functions: - Mentors AR Specialist team members to help develop and improve their skills in the denials and appeals process. - Examines denied and other non-paid claims to determine reason for discrepancies. - Demonstrates initiative in resolving complex claims and proactively makes recommendations to management on specific trends or necessary interventions. - Communicates directly with payers to follow up on outstanding claims, files technical and clinical appeals, resolves payment variances, and ensures timely and accurate reimbursement. - Provides guidance to other team members on resolving complex claims and filing appeals. - Ability to identify with specific reason underpayments, denials, and cause of payment delay. Works with management to identify, trend, and address root causes of issues in the A/R. - Takes meeting minutes for payor escalation calls and provides feedback to the AR associates key takeaways from the calls. - Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and takes appropriate action accordingly. - Documents all activity accurately including contact names, addresses, phone numbers, and other pertinent information in the client’s host system and/or appropriate tracking system. - Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management. Reviews escalations from other areas to AR as well as accounts that require escalation to other areas of Revenue Cycle. Assists the supervisor with DIBS calls as needed. - Needs to be a strong problem solver and critical thinker to resolve accounts. - Must meet productivity and quality standards as established by Ensemble. - Performs other duties as assigned, including projects. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Preferred Knowledge, Skills, and Abilities: - Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel. - Internal candidate must have met 120% Productivity and 98% Quality Assurance in each of the previous 3 months. - External candidates must meet quality and productivity standards by day 90. Failure to meet this standard will result in demotion to AR Specialist and will become eligible to re-apply for Sr AR Specialist 90 days following the demotion. - Excellent verbal skills. - Problem solving skills, the ability to look at account and determine a plan of action for collection. - Critical thinking skills, the ability to comprehend tools provided for securing payment, and apply them to differing accounts to result in payment. - Adaptability to changing procedures and growing environment. - Meet quality and productivity standards within timelines set forth in policies. - Meet required attendance policies. - 2 or 4-year college degree. - 1 or more years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred. - Knowledge of claims review and analysis. - Working knowledge of revenue cycle. CRCR, either upon hire or within 9 months of hire. - Experience working the DDE Medicare system and using payer websites to investigate claim statuses. - Working knowledge of medical terminology and/or insurance claim terminology. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble

Role Description The Revenue Cycle Coordinator supports the end-to-end revenue cycle by ensuring accurate, timely, and compliant processing of patient accounts, claims, and billing activities. This role serves as a key liaison between internal departments, patients, and outsourced billing partners, while actively managing work queues, resolving account issues, and supporting front-end and back-end revenue functions. The coordinator is expected to independently resolve routine issues and escalate complex or non-standard concerns as appropriate. Supervisory Responsibilities: None Essential Duties/Responsibilities - Managed and prioritize assigned Epic work queues - Support the revenue cycle process as an additional liaison between revenue cycle team and outsourced billing team - Research billing and collections information to third party intermediaries for services rendered or for fees or other related charges - Perform reviews to determine and prioritize claims submission, rejection, and denials issues as seen through claims transactions/results from payers - Review patient accounts and coverage/insurance as needed for completeness and accuracy required by county programs, government payers, and private insurance carriers for billing, filing, and payment on medical and dental claims - Respond to requests for review status of account, account information accuracy, patient liability, arithmetical billing errors and general billing inquiries from the revenue cycle team or outsourced billing team - Monitor and submit explanation of benefits and payment information needed for payment posting to outsourced billing team - Follow up on payment with insurance payers and patients on outstanding accounts as needed - Perform accurate and timely review of patient accounts in accordance with policies and procedures and in compliance with federal, state, insurance carriers, health plans, and other third-party payor requirements, as assigned - Answer and manage incoming inquiries via the billing phone line - Respond to billing inquiries through Epic's patient messaging/MyChart messaging - Serve as a resource for front desk and back office regarding billing related questions - Manage and respond to requests submitted through the billing helpdesk - Ensure all data and research is secure and protected, maintaining HIPAA compliance - Perform other duties as assigned Qualifications - Excellent oral and written communication skills - Effective interpersonal skills - Ability to professionally handle calls from patients, families, or third-party representatives - Interface with all levels of personnel in a professional manner - Work with people of all social and ethnic backgrounds - Handle multiple projects, prioritize, and meet deadlines - Detail oriented with the ability to work with minimal to no supervision - Work independently and as a team and take initiative - Bilingual (English/Spanish) preferred Requirements - Minimum one (1) year of experience in medical billing or revenue cycle - Knowledge of medical billing and insurance process - Strong problem-solving and analytical skills - Ability to manage high volume work queues - Effective communication and customer service skills, including the ability to explain billing information clearly to patients and staff - Experience with Epic or similar EHR systems preferred - Managed care and collections management experience preferred - Knowledge of HIPAA, Corporate Compliance, and Health Regulations preferred Working Conditions/Physical Requirements - This position is Fully Remote - Operates in a home office setting at times and requires frequent times of sitting, standing, repetitive motion, and talking - Able to lift/move up to 40 pounds, move from place to place, and stand for long periods of time