Medication Therapy Management Outreach Assistant Location: Bloomington, MN, United States - Job Identification118404 - OrganizationHealthPartners/GHI, HealthPartners Enterprise - Locations 8170 33rd Ave S - Bloomington - Work ScheduleMonday through Friday; 8:30am - 5:00pm This position will be working primarily remotely with occasional on-site need - Hours Per Week/FTE40 hrs weekly / 1.0 FTE - Union (if applicable)GHI OPEIU Local 12 - Job ShiftDay - Position TypeFull-time regular - Job CategoryPharmacy - DepartmentPharmacy MTM Cinical Svcs - Pay Range$24.61 - $29.73 hourly - Pay Range StatementExternally hired candidates will begin at the minimum rate stated above and may be eligible to receive additional compensation based on role (e.g. shift differential, bonus, etc.). Internal Local 12 candidates pay will follow the language set forth in the Collective Bargaining Agreement. - Overtime Eligibility StatusNon-Exempt - Worker TypeEmployee Job Description: HealthPartners is hiring a Medication Therapy Management Outreach Assistant to join the Pharmacy department. This position will be working primarily remotely with occasional on-site need. QUALIFICATIONS: REQUIRED: - High School diploma or GED - Meets one of the following: - Graduate of a formal training program in medical reception, a customer service program, or an equivalent program - One year experience making outbound sales calls - Two years' experience in a customer service position - One year customer service experience either via telephone or in-person within the last five years - One year computer experience including working knowledge of databases such as Access, Word, Excel, and Outlook or similar applications - Ability to function with multiple priorities and interruptions - Excellent organizational skills and detail oriented - Proven ability to influence customers through excellent verbal communication PREFERRED: - Prior exposure to or experience with Medication Therapy Management - Experience in pharmacy or other medical related field - Experience working in a call center - Familiarity with Epic PHYSICAL REQUIREMENTS: Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills. POSITION PURPOSE: Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. Responsible for performing telephone outreach to HealthPartners members and/or patients identified as good candidates for MTM services. The goal of the calls is to schedule or reschedule visits with our MTM pharmacists that end up being completed by the member/patient. Responsible for achieving high levels of engagement of targeted MTM members/patients. ACCOUNTABILITIES: - Provide necessary phone outreach and obtain patient engagement for scheduling and/or rescheduling MTM appointments in Epic. - Receive, document, triage, and coordinate patient referrals via phone, fax, email, and through the MTM database in a timely manner in compliance with established guidelines and protocols. - Coordinate with Pharmacy Network Liaison when a targeted member would prefer to use a contracted network pharmacy rather than the HealthPartners care system. - Provide feedback to and support for HealthPartners marketing related to effectiveness of member messaging content and channels. - Coordinate medical record requests to ensure all requested records are received and made available to MTM pharmacists prior to scheduled visits for certain member/patient populations. - Perform other duties as assigned to accomplish departmental goals and meet patient/member needs.

About Carewell Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes. About the Role This is a rare opportunity to be the first clinical hire at a growing care navigation program. You won't just build the program — you'll live it. In this dual role, you'll carry an active caseload of patients while working alongside leadership to design the infrastructure, workflows, and standards that will define how we deliver care at scale. As the program grows, so will you — with the potential to grow into a leadership role overseeing a multidisciplinary team of advocates, CHWs, and clinical staff. If you're energized by doing the work and building the system around it, this role was written for you. What You'll Do Clinical & Patient-Facing - Deliver hands-on care navigation services to a diverse patient population - Conduct SDOH screenings and connect patients to community resources, benefits, and support services - Serve as a consistent advocate for patients navigating complex health and social systems - Build trusted relationships with patients, families, and care teams - Identify gaps in care and escalate or intervene appropriately - Appropriately document all patient interactions in all relevant systems (not solely in a Electronic Health Record - Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation Program Building - Partner directly with leadership to design and document care navigation workflows, SOPs, and standards of care - Help define program parameters, intake processes, and outcome metrics - Contribute to technology selection, implementation, and optimization - Develop training materials and onboarding frameworks in preparation for team growth - Provide real-time clinical insight to inform strategic decisions Growth & Leadership (potential trajectory) - For the right candidate, there is potential to transition into a lead/supervisory role overseeing advocates, CHWs, LVNs, and other staff - Contribute to hiring, mentoring, and performance of future team members - Serve as a culture carrier and clinical role model as the team scales Who You Are - Licensed for multi-state practice — Must hold an active Nurse Licensure Compact (NLC) multistate license and be prepared to obtain licensure in non NLC states as the program expands - Clinically grounded — LVN preferred; RN considered for candidates with demonstrated leadership potential and genuine appetite for direct patient work - Care navigation experience — 2–5 years minimum in care navigation, case management, care coordination, or a closely related patient-facing role - Telehealth experience — Demonstrated expertise in delivering telehealth/remote based care management, including the ability to build rapport, assess clinical needs, and coordinate care via telephonic and digital engagement tools rather than traditional clinic-based settings. - SDOH fluency — comfortable navigating social determinants and connecting patients to resources across complex systems - Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow - Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor - Tech-forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems - Resilient problem-solver — you don't wait for perfect conditions; you find a way - Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations Nice to Have - Experience in a startup, pilot program, or ground-up initiative - Familiarity with value-based care or population health models - Bilingual (Spanish or other languages depending on your target population) - CHW (Community Health Worker) certification  - Experience with Motivational Interviewing or trauma-informed care frameworks Why This Role - Ground-floor opportunity to shape a program from day one - Close partnership with leadership — your voice will matter - Competitive compensation with growth trajectory tied to program expansion - Meaningful, mission-driven work with visible patient impact What We Offer - Competitive compensation - Health, Dental, and Vision insurance - Short-term Disability and Life Insurance (100% employer-sponsored) - Long-term Disability - Supplemental Life Insurance (employee-sponsored) - 401(k) Retirement Plan - 100% Remote - Generous paid time off and 6 paid holidays  - Employee discount Learn more about the Carewell story.  Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones. As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you. 💡 Tips for a Successful Interview with Carewell We value your time and want to get the most out of our conversation. To help us understand your experience, please keep the following tips in mind: 1. Use the STAR Method When we ask about your past experiences, we are looking for specific stories rather than general philosophies. We highly recommend framing your answers using the STAR method: - Situation: Set the scene (briefly). - Task: Describe what you were responsible for. - Action: Explain the specific steps you took. - Result: Share the outcome (with data or metrics if possible). 2. Be Specific, Not Theoretical We want to hear about what you have actually done, not what you would do in an ideal world. Avoid phrases like "I usually..." or "In my opinion..." and instead start with "There was one time when I..." 3. Focus on Your Individual Contribution While teamwork is important, we are hiring you. When describing projects, be sure to highlight your specific role and the impact you personally made, rather than just using "we." 4. Keep it Concise We have a lot to cover! Aim for answers that are 2–3 minutes long. If we need more detail, we’ll be sure to ask follow-up questions. 5. KPIs / Metrics Carewell is results driven. Come prepared to talk about the key metrics you were responsible for driving in similar roles. We’ll want to know how you directly measured, reported on, and improved those metrics.

Title: Patient Liaison Officer Bank-London Location: London United Kingdom Job type: Part Time Patient Scheduling Remote: No Job Description: Mayo Clinic is top-ranked in more specialties than any other health care provider according to U.S. News & World Report. As we prioritize patient needs, we remain equally dedicated to our employees. With advancement opportunities for a fulfilling career at Mayo Clinic, you'll thrive in a supportive environment that fosters innovation and champions belonging while providing essential resources for your success. Responsibilities Mayo Clinic Healthcare in London has an exciting opportunity for an experienced Patient Liaison Officer-Bank. The Patient Liaison Officer is a pivotal member of the healthcare team, responsible for delivering exceptional patient service through a blend of reception, scheduling, and liaison duties. This role ensures a seamless patient journey from initial enquiry through to post-consultation, supporting both clinical and administrative functions within the organisation. KEY RESPONSIBILITIES Reception Duties Greet and assist patients, visitors, and staff professionally, ensuring a welcoming and inclusive environment. Receive and screen phone calls, direct callers and visitors appropriately and manage patient flow within the facility. Handle requests, distribute mail and information, and perform clerical tasks such as data entry, filing, and supply management. Maintain confidentiality and adhere to organisational policies, supporting a diverse and respectful workplace. Demonstrate sensitivity, empathy, and excellent communication skills in all interactions. Scheduling Duties Independently create and manage patient appointments within the electronic medical record system for a complex, multispecialty practice. Gather and verify patient demographic and provider information to ensure accurate scheduling and eligibility assessment. Advise patients regarding co-payments, referral authorisations, and pre-service deposits, ensuring preparedness for procedures or visits. Coordinate care through electronic correspondence, ensuring timely follow-up documentation and management of outside medical records, imaging, and lab results. Respond to patient and healthcare team enquires via telephone, online requests and fax, maintaining accuracy and thoroughness in all communications. Demonstrate flexibility in cross-coverage between front-of-house and reception desks as required. Patient Liaison Duties Convert self-pay enquiries and consultations to procedures, meeting pre-agreed targets and maximising conversion rates. Provide pre-consultations information and indicative pricing promptly to patients and relevant stakeholders. Book suitable clinic appointments for self-pay patients and manage the costing, distribution, and tracking of self-pay packages. Follow up with patients post-consultation to ensure understanding of treatment options, finance availability, and next steps. Organise and host consumer open events, capturing data and ensuring timely follow-up. Ensure compliance with regulatory requirements, Health and Safety standards, and confidentiality protocols. Track and report on bookings, conversion rates, and key performance indicators. Qualifications General Certificate of Secondary Education (GCSE) or equivalent. Two years customer service experience in a multi-tasking environment (call centre, administrative/physician's office, appointment scheduler, retail/services industry). Customer service experience via telephone, written and face-to-face communications. Completion of a Medical Terminology course preferred. Proficient in MS Outlook, Excel, Word and electronic medical records systems. Medical/healthcare delivery environment experience and familiarity with clinical procedures/medical terminology is desirable. Must be fluent in English. Must have the right to work in the United Kingdom. Exemption Status Nonexempt Compensation Detail This position has a predetermined rate of 19.00 GBP per hour. Benefits Eligible No Schedule Part Time Hours/Pay Period As needed Schedule Details Monday - Friday between the hours of 8 a.m. and 9 p.m., Occasional Saturdays Weekend Schedule Occasional Saturdays International Assignment Yes Site Description Our commitment to improving lives and advancing medicine knows no borders. Mayo Clinic International focuses on expanding our global reach by building strong connections with collaborators, clients, communities, and patients worldwide. By aligning our international efforts within strategic areas, Mayo Clinic is positioned to Cure, Connect, and Transform healthcare on a global scale. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity It is the policy of Mayo Clinic not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

• Maximize autonomy with compensation security as a Teletherapy Provider. • Manage your own virtual practice with maximum flexibility.