• Support migration-related work across operational systems, including data handling, transformation, validation, reconciliation, testing, and cutover support • Own automation opportunities end to end—from identifying the manual workflow to designing, building, testing, documenting, and improving the solution • Build automations that reduce manual work, improve speed and reliability, and strengthen operational control • Work across spreadsheets, flat files, APIs, internal systems, and external vendor workflows to streamline execution • Use Python, SQL, Excel / Power Query, and other practical tools to solve business problems directly • Use AI tools, copilots, and agent-based workflows as a default part of research, coding, testing, documentation, and workflow redesign • Partner with Operations, Engineering, Product, Compliance, and external vendors to move priorities forward and unblock delivery • Document workflows, logic, exceptions, and runbooks so processes become more repeatable and less dependent on tribal knowledge • Support automation and systems-improvement initiatives across both core operations and the Self-Directed business

Job Description A bit about this role: Foundational to our strategy is our ability to be an engine of accurate provider data, which is inherently complex and ever-changing. This role is primarily responsible for validating and improving data quality to better serve our members and inform strategic decisions. You will be a true operator, managing queues, overseeing offshore workflows, and directly engaging with AI-enabled tools to optimize our processes. Your Responsibilities and Impact will include: - Manage inbound data work queues (onboarding, provider terminations, and member notifications) to ensure fast, accurate processing. - Actively maintain and iterate on AI-enabled workflows; evaluate AI agent performance to ensure high-quality output and operational efficiency. - Support and oversee offshore team data management workflows and partner cross-functionally with Claims, Network, and Delegated Operations. - Develop and maintain Standard Operating Procedures (SOPs); identify trends and patterns to predict and prevent bottlenecks. - Maintain provider directory accuracy and lead data improvement projects, serving as a subject matter expert on all things provider data. Required skills and experience: - A "bias toward action" with a can-do attitude; you roll up your sleeves to get the job done. - Strong data analysis skills and comfort with new product tooling. You are a fast learner who understands the "why" behind the data. - Extremely detail-oriented with a commitment to accuracy in "messy" data environments. - You run toward complexity and have the stamina to tackle hard problems and identify big-picture themes. - Ability to shift focus and handle competing priorities in a fast-paced, startup environment. - Strong collaborator who can drive alignment across stakeholders. Desired skills and experience: - 2-5 years in operations or consulting. - Previous experience or interest in working with AI tooling and automated workflows. - Proficiency in Excel/Google Sheets and Business Intelligence tools (e.g., Looker). SQL is a plus. - Healthcare or Medicare experience is preferred—specifically regarding provider rosters, claims processing, or credentialing. #LI-Remote Salary Range: $55,000 - $90,000 /year The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: - Employer sponsored health, dental and vision plan with low or no premium - Generous paid time off - $100 monthly mobile or internet stipend - Stock options for all employees - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles - Parental leave program - 401K program - And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Provide consulting across all areas of guest experience and operations (e.g., product/quality, service, F&B, people tools/processes) when deployed by Franchise Performance Support (FPS) team. Drive hotel performance as the primary resource for high level specialized/technical knowledge of the guest experience and hotel operations. Specifically, work with hotels to address key guest experience/operational issues identified by FPS team (guided by performance data supplied by Operations Analytics & Insight) and develop hotel action plan to reflect necessary steps to remedy issues and meet goals outlined in the strategic plan. Your day to day - Consult with key clients to address performance gaps in product/quality, service levels, F&B execution, hotel staff morale/retention and training needs when deployed by the FPS team. Prescribe programs and tools that support performance initiatives and strategic objectives. Help clients and stakeholders question their assumptions, determine their needs, and plan implementation strategies for achieving their goals. - Analyze hotel performance data provided by Operations Analytics & Insight team to develop insights around potential solutions to hotel performance issues in the areas of guest experience and operations - Develop hotel action plans specifying key next steps to drive guest experience and operational performance - Communicate results of consulting session to FPS team and align on next-steps for follow-up - Train hotels on brand and guest service behaviors/capabilities (guided by annual Quality Planning, tracking against Quality Metrics, etc.– deployed by FPS) - Understand the results that stakeholders desire from various processes and provide insight into how efficiently and effectively those results can be achieved. - Effectively comply with guidelines for all brand-specific and HR tools / programs, providing consultation to ensure effective program management in each assigned hotel. Assist GM and/or hotel leadership teams with implementation and ongoing support of brand-specific and HR initiatives. What we need from you - Bachelor's Degree in Hotel Management, Human Resources, or a relevant field of work, or an equivalent combination of education and work related experience. - 5 to 7 years progressive work-related experience. Experience in hotel operations (as GM, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and business knowledge and understanding of multiple disciplines/processes related to the brand culture position. Group facilitation and consulting experience are highly desirable. - Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes - Able to coordinate with FPS to deliver support that is most needed - Ability to interpret hotel performance data to reach actionable insights to drive performance - Sufficient relationship-building/communications skills to develop trust with hotels to drive results - Demonstrated leadership, coaching and training skills. Ability to inspire others. - Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail. - Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, management and colleagues. - Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings. - Strong problem solving and time management skills required. - Conflict management/resolution and negotiation/persuasion skills critical. - Demonstrated effective facilitation skills and ability to lead group discussions for most effective results. - Must be able to work effectively with GMs and leadership teams in assigned hotels, and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical. Travel – 70-75% Location – Remote: **Candidate must reside in either the greater Memphis, TN or Tampa, FL area ** The salary range for this role is $80,000.00 to $86,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-YM1

Provide consulting across all areas of guest experience and operations (e.g., product/quality, service, F&B, people tools/processes) when deployed by Franchise Performance Support (FPS) team. Drive hotel performance as the primary resource for high level specialized/technical knowledge of the guest experience and hotel operations. Specifically, work with hotels to address key guest experience/operational issues identified by FPS team (guided by performance data supplied by Operations Analytics & Insight) and develop hotel action plan to reflect necessary steps to remedy issues and meet goals outlined in the strategic plan. Your day to day - Consult with key clients to address performance gaps in product/quality, service levels, F&B execution, hotel staff morale/retention and training needs when deployed by the FPS team. Prescribe programs and tools that support performance initiatives and strategic objectives. Help clients and stakeholders question their assumptions, determine their needs, and plan implementation strategies for achieving their goals. - Analyze hotel performance data provided by Operations Analytics & Insight team to develop insights around potential solutions to hotel performance issues in the areas of guest experience and operations - Develop hotel action plans specifying key next steps to drive guest experience and operational performance - Communicate results of consulting session to FPS team and align on next-steps for follow-up - Train hotels on brand and guest service behaviors/capabilities (guided by annual Quality Planning, tracking against Quality Metrics, etc.– deployed by FPS) - Understand the results that stakeholders desire from various processes and provide insight into how efficiently and effectively those results can be achieved. - Effectively comply with guidelines for all brand-specific and HR tools / programs, providing consultation to ensure effective program management in each assigned hotel. Assist GM and/or hotel leadership teams with implementation and ongoing support of brand-specific and HR initiatives. What we need from you - Bachelor's Degree in Hotel Management, Human Resources, or a relevant field of work, or an equivalent combination of education and work related experience. - 5 to 7 years progressive work-related experience. Experience in hotel operations (as GM, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and business knowledge and understanding of multiple disciplines/processes related to the brand culture position. Group facilitation and consulting experience are highly desirable. - Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes - Able to coordinate with FPS to deliver support that is most needed - Ability to interpret hotel performance data to reach actionable insights to drive performance - Sufficient relationship-building/communications skills to develop trust with hotels to drive results - Demonstrated leadership, coaching and training skills. Ability to inspire others. - Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail. - Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, management and colleagues. - Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings. - Strong problem solving and time management skills required. - Conflict management/resolution and negotiation/persuasion skills critical. - Demonstrated effective facilitation skills and ability to lead group discussions for most effective results. - Must be able to work effectively with GMs and leadership teams in assigned hotels, and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical. Travel – 70-75% Location – Remote: **Candidate must reside in either the greater Charlotte or Raleigh, NC area** The salary range for this role is $80,000.00 to $86,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-YM1 At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.