• Build and maintain executive relationships with superintendents, chief academic officers, HR directors, and other district leaders • Develop account plans that align KickUp's capabilities with district strategic priorities and outcomes • Lead quarterly engagement opportunities that demonstrate ROI, surface insights from data, and co-create action plans for continuous improvement • Serve as a trusted advisor on professional growth strategy, helping leaders leverage KickUp data to inform district-wide decisions • Conduct regular on-site visits with district partners to strengthen executive relationships, support strategic initiatives, and drive successful outcomes • Own renewal and expansion revenue targets for your portfolio • Proactively monitor account health, identify risk signals, and implement mitigation strategies • Identify and develop expansion opportunities across modules, use cases, and user populations • Partner with Account Executives to navigate complex procurement processes and close expansion deals • Develop and execute multi-year growth strategies with strategic accounts • Design and execute success plans tailored to each district's goals, timeline, and stakeholders • Coordinate with Data Integration, Training & Enablement, and Support specialists to ensure seamless client experience • Establish communication cadence and engagement strategy with key stakeholders • Lead onboarding kickoffs and ensure smooth handoffs between implementation and ongoing success phases • Synthesize customer feedback and insights to inform product roadmap priorities • Collaborate with Product and Engineering teams to advocate for customer needs and validate solutions • Partner with Marketing to develop case studies, testimonials, and reference opportunities • Share best practices and strategic insights across the CS team to elevate collective customer knowledge • Maintain accurate forecasting for renewals and expansion • Track and report on customer health metrics, engagement trends, and portfolio performance • Conduct win/loss analysis to continuously improve retention and expansion strategies • Meet or exceed quarterly and annual revenue targets

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices • Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows in order to build meaningful relationships • Clearly articulate the value proposition of our products to clinical and non-clinical stakeholders and educate on the products’ workflows • Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering • Work cross-functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

• Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso • Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio • Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution • Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs • Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors • Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction • Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement • Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience • Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences • Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives

Role Description A unique opportunity for a seasoned TMT executive or investor to shape and scale a high-impact investment platform across Central Asia and broader emerging markets. We are looking for a senior advisor with deep sector expertise to work closely with shareholders and the board on identifying, evaluating and executing strategic investments across telecom, digital infrastructure and next-generation technology platforms. This is a strategic, high-visibility position focused on building and optimizing a TMT investment portfolio, with emphasis on telecom operators, data centers and digital infrastructure. You will help define investment priorities, assess market opportunities and drive long-term value creation in fast-growing, underpenetrated regions. Key Focus Areas - Identify high-margin opportunities across telecom, data centers and digital platforms - Analyze regional dynamics and macro trends across Central Asia and emerging markets - Shape investment strategy across key TMT & sub-sectors - Support end-to-end M&A processes, from deal sourcing to post-deal value creation - Advise shareholders and the board on strategic decisions - Work with portfolio companies on performance improvement and exit strategies Qualifications - 18+ years of experience in TMT, including senior roles in private equity, investment banking or leading industry players - Strong understanding of telecom models, data center economics and digital infrastructure - Proven track record in investments, M&A or strategic advisory - Experience in emerging markets is highly desirable - Strong network within global tech ecosystem, including hyperscalers and infrastructure players - Fluent English required Requirements - Part-time advisory role, approx. 10 weeks per year - Remote, with periodic travel within the region - Direct exposure to shareholders and board-level decision making