• Own adoption and success for a portfolio of Fieldguide advisory customers, with accountability for usage, outcomes, and long-term retention • Drive deep platform adoption across advisory teams by actively working inside the product to configure workflows, templates, and engagement structures • Translate advisory methodologies, service offerings, and best practices into scalable, repeatable Fieldguide workflows • Partner directly with advisory teams to improve engagement execution, delivery consistency, and client outcomes through better workflow design • Lead customer enablement, training, and change management to help teams move away from bespoke, manual, or legacy delivery models • Identify usage gaps, inefficiencies, and delivery risks, and proactively recommend improvements • Serve as a practitioner-advisor—comfortably challenging teams to adopt stronger, more scalable advisory practices • Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world advisory feedback and influence roadmap priorities • Support renewals and expansion by ensuring customers are realizing clear, provable value across advisory service lines • Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks • Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage

About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today. About the role As the CRM Manager, you are the engine behind our lifecycle execution and experimentation. You aren’t just monitoring "opens" and "clicks"; you are building the workflows that drive incremental lift and long-term retention. Reporting to the Lifecycle Strategy Manager, you will be responsible for the hands-on execution of complex A/B and multivariate tests across Whatsapp, email, SMS, push, and in-app channels. You are a technical CRM expert who thrives on turning strategic hypotheses into live, high-performing automated journeys. What You’ll Do 1. Campaign Execution & Lifecycle Mastery - Full-Stack Deployment: Own the end-to-end setup of automated journeys and ad-hoc campaigns within the CRM platform. You are responsible for the logic, triggers, and technical quality of every send. - Segmentation Execution: Partner with the Data team to build and maintain high-value audience segments, ensuring hyper-personalized content reaches the right user at the right time. - Project Management: Keep the production engine running smoothly by maintaining documentation in Notion and ensuring all execution tasks are tracked and updated in ClickUp. - QA & Flawless Deployment: Serve as the final gatekeeper for all CRM communications. You will own the end-to-end QA process: testing liquid logic, webhooks, dynamic content rendering across devices, and link functionality to ensure a frictionless experience for every user. You are obsessed with "zero-error" execution. 2. Experimentation & Testing Operations - Experimentation Roadmap: Take the Experimentation Roadmap and turn it into reality. You will build the test structures, from simple subject line splits to complex multi-branch journey tests ensuring flawless implementation. - Hypothesis Implementation: Translate business goals into structured experiments, ensuring that "holdout groups" and "control groups" are correctly implemented to measure true incrementality. - Cross-Functional Coordination: Act as the primary bridge between the Lifecycle team and the Product/Data teams to ensure technical events, API endpoints and user behaviors are correctly flowing into our CRM tools. 3. Measurement & Performance Optimization - Data Accuracy: Ensure every test has the correct tracking parameters and reaches statistical significance before concluding. - Performance Reporting: Analyze experiment results (wins, losses, and "inconclusive" learnings) and present actionable insights to the Lifecycle Strategy Manager to inform the next phase of the roadmap. - Funnel Optimization: Constantly monitor live journeys to identify and fix technical bottlenecks or drops in conversion. Requirements - Experience: 5+ years in CRM, Lifecycle Marketing, or Growth Marketing. You must have a "builder" mindset with a proven track record of executing high-velocity experiments. - Execution Specialist: You don't just manage campaigns, you build. You have deep technical knowledge of how CRM triggers work and how to troubleshoot complex liquid logic or HTML issues. - Incrementality Focused: You understand the difference between "organic" and "incentivized" behavior. You are comfortable using global control groups to prove the value of your work. - Cross-Functional Collaborator: You can work seamlessly with Designers, Copywriters, and Data Engineers to get campaigns across the finish line. - Technical Stack: Expert-level knowledge of CRM platforms (preferably Customer.io) and proficiency in project management tools (ClickUp/Notion). Experience with Whatsapp channel is a plus. - Analytical Rigor: Strong ability to interpret data and communicate what it means for the strategy moving forward. - Advanced English level. - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. Success Metrics (The First 90 Days) Month 1: Systems Integration & Onboarding - - Gain full mastery of our CRM tech stack and data flows. - Take over the technical execution of all active "always-on" journeys. - Standardize the campaign brief-to-deployment process in ClickUp. Month 2: Experimentation Launch - - Successfully build and launch the first 5 experiments from the Lifecycle Roadmap. - Establish a streamlined "Learning Review" process to report findings back to the Strategy Manager. Month 3: Optimization & Lift - - Successfully implement a winning experiment that demonstrates a measurable lift in a core KPI (e.g., 7-day retention or Repeat Purchase Rate). - Identify and execute two technical "quick wins" to improve workflow efficiency or data accuracy. What We Offer - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? Check out our Privacy Policy.

Revolution Medicines is a late-stage clinical oncology company developing novel targeted therapies for patients with RAS-addicted cancers. The company’s R&D pipeline comprises RAS(ON) inhibitors designed to suppress diverse oncogenic variants of RAS proteins. The company’s RAS(ON) inhibitors daraxonrasib (RMC-6236), a RAS(ON) multi-selective inhibitor; elironrasib (RMC-6291), a RAS(ON) G12C-selective inhibitor; zoldonrasib (RMC-9805), a RAS(ON) G12D-selective inhibitor; and RMC-5127, a RAS(ON) G12V-selective inhibitor, are currently in clinical development. As a new member of the Revolution Medicines team, you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway. The Opportunity: The Biomarker Strategic Engagement Lead will report to the Director of Biomarker Strategy and Execution, this role is responsible for shaping and managing strategic partnerships with local and regional labs and pathologists in academic institutions, community pathology groups, integrated delivery networks (IDNs), and broad pathology stakeholders to ensure actionable adoption of RAS biomarker testing for the purpose of standard of care testing and appropriate patient identification. This is a critical role within the biomarker team for Revolution Medicine’s portfolio of investigational RAS(ON) inhibitors, targeting RAS-addicted cancers. This position will be remotely based. Responsibilities include: - Leading the execution of strategic objectives set forth by the Commercial Development Team, aligns portfolio brand strategies, and drives the integration of biomarker insights with broad awareness initiatives built on commercial strategy. - Bridges regional challenges with cohesive biomarker protocols that maximize field awareness. - Effectively supports biomarker strategy, commercial vision, and field engagement to position a targeted revolution in RAS-addicted cancers from the lens and perspective of the pathologist. - Accountable for strategic laboratory and pathology partnerships., including the ability to lead and track engagement with assigned pathology accounts and co-develop innovative biomarker enablement plans informed by pathologist insights and system workflows. - Serves as the internal and external subject matter expert and primary point of contact to shape biomarker partnerships with pathologists in the field and pull through an enduring commercial biomarker strategy. Required Skills, Experience and Education: - Minimum 7 years in strategic account management within diagnostics and/or pharmaceutical industries with a deep understanding of oncology, pathology and precision medicine. - Bachelors degree. - A deep understanding of anatomic pathology and laboratory medicine, molecular diagnostics, precision oncology, companion diagnostics, biotech launch environments and laboratory operations. - Strategic vision, cross-functional leadership, external stakeholder influence, and commercialization readiness. - Proven ability to translate diagnostic insights into field and brand activation strategies. - Travel required: 30% - Geography covered: Eastern/Western US Region(s). Preferred Skills: - Both diagnostic and pharmaceutical account management. - Established relationships with pathology KOLs. - ASCP certification. - Experience in GI/Lung space. #LI-Remote #LI-SS2 The base pay salary range for this full-time position is listed below. Please note that base pay salary is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities. In addition, some positions may include eligibility to earn commissions/bonus based on company and/or individual performance. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, field kit benefits, or any other form of compensation and field kit benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status. Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our CCPA Notice and Privacy Policy. For additional information, please contact privacy@revmed.com. Base Pay Salary Range $212,000—$233,000 USD We are aware of recent recruitment scams in which individuals or organizations falsely represent themselves as being affiliated with Revolution Medicines. These scams may appear as false job advertisements or unsolicited contacts through communication or chat platforms, email, phone, or text message. Please note that Revolution Medicines does not extend unsolicited employment offers and will never ask candidates to provide financial information, purchase equipment, or pay fees as part of the hiring process. All legitimate communication from Revolution Medicines will come from an official @revmed.com email address. If you believe you’ve been contacted by someone impersonating a Revolution Medicines recruiter, please report it to careers@revmed.com so we can share these impersonations with our IT team for tracking and awareness.

Location: Fully Remote Department: Sales Reports to: Chief Revenue Officer About Us We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation. Position Overview We are seeking a motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with our customers post-sale. You will play a critical role in onboarding new customers, driving product adoption, and ensuring long-term success, retention, and expansion. Key Responsibilities Customer Relationship Management: - Serve as the primary point of contact for assigned customer accounts - Build strong relationships with key stakeholders - Conduct regular check-ins and business reviews (QBRs) Onboarding & Adoption: - Lead onboarding and implementation for new customers - Ensure customers achieve rapid time-to-value - Deliver training and best practices Customer Outcomes & Value Realization: - Understand customer goals and align platform usage to outcomes - Develop and execute customer success plans - Track success metrics and KPIs Renewals & Expansion: - Own renewal process and drive retention - Identify upsell and cross-sell opportunities - Proactively manage churn risks Cross-Functional Collaboration: - Partner with Sales, Product, and Support teams - Advocate for customer needs internally Data & Reporting: - Monitor account health and usage metrics - Maintain CRM records (Hubspot) - Provide forecasting on renewals and risks Qualifications: Required: - 2–4 years experience in Customer Success or related SaaS role - Strong communication and relationship-building skills - Ability to manage multiple accounts - Experience with B2B customers Preferred: - Cybersecurity or technical SaaS experience - Familiarity with Hubspot, Gainsight, etc. What Success Looks Like: - High retention and renewal rates - Strong product adoption - Positive customer satisfaction (CSAT/NPS) - Expansion revenue growth Compensation & Benefits (California-Compliant Disclosure): Salary Range: This position has an on-target earnings (OTE) of $100,000, consisting of: - Base Salary: $60,000 annually - Variable Compensation (MBO): $31,000 annually - Additional commissions and incentives apply This range represents a good faith estimate. Final compensation depends on experience, skills, and location. Benefits: May include medical, dental, vision, 401(k), paid time off, and other programs. Equal Opportunity Employer: We are an equal opportunity employer and do not discriminate based on protected characteristics. Additional Information: We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.