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Coalfire logo
Coalfire

Cyber solutions that move you forward, faster.

Senior Technical Manager – Site Reliability Engineering

DevOps EngineerDevOps EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2001H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

46 days ago

Salary

$94K - $163K / year

Seniority

Senior

Job Description

Senior Technical Manager – Site Reliability Engineering

Coalfire

• Allocate approximately 70% of time to hands-on engineering tasks, such as developing new deployments, tooling, and automation scripts to address client needs • Dedicate around 30% of time to leadership duties, including mentoring engineers, ensuring quality deliverables, and managing escalations • Act as the primary escalation contact for complex technical issues, resolving them promptly to maintain high levels of client satisfaction • Monitor and uphold quality standards for engineering work, confirming alignment with internal protocols, compliance regulations, and project milestones • Identify and mitigate risks in partnership with consulting and solutions architecture teams, ensuring regulatory requirements and client expectations are fully addressed • Coordinate day-to-day engineering activities, tracking progress and adjusting resources to meet project goals on schedule utilizing Agile practice methodologies • Help create and implement solutions that improve the practice

Job Requirements

  • 9+ years in Systems Engineering and Architecture: Involving requirements definition, architecture development, systems integration, and testing.
  • 9+ years in Cloud Computing: Designing, implementing, operating, and automating environments within AWS, Azure, or GCP
  • 9+ years with Infrastructure-as-Code: Hands-on proficiency in Terraform and Ansible for orchestration and automation
  • SLA and Issue Management: Proven track record of meeting SLAs—particularly regarding availability, response times, and service posture—through effective collaboration and escalation processes
  • Operational Excellence: Demonstrated success driving continuous improvement via KPIs and best practices for operational support
  • Governance and Compliance: Experience guiding the creation of Infrastructure-as-Code solutions, governance models, and alignment with standards such as FedRAMP or other security frameworks
  • Team Leadership: Proven track record of managing teams (6–8 contributors), focusing on career development, goal setting, project oversight, and daily guidance
  • Regulatory Audit Prep: Prepared and coached teams for client-facing compliance audits with third-party auditors
  • Project Definition and Documentation: Lead efforts of defining, planning, and documenting key Managed Services projects and initiatives; tracked outcomes against established goals
  • Managed Services Expertise: Familiarity with ticket management systems and meeting SLA requirements in a managed services environment
  • Cloud & Automation: Extensive experience with AWS, Azure, or GCP; deep knowledge of Terraform, Ansible, GitLab, and CI/CD technologies
  • Technical Collaboration: Proven ability to collaborate with Site Reliability Engineers and cross-functional teams, facilitating team problem-solving and performance improvements
  • Soft Skills: Strong interpersonal, organizational, and problem-solving skills; effective at building client trust
  • Documentation & Communication: Capable of creating technical diagrams and comprehensive written documentation; able to convey complex ideas clearly
  • Professionalism & Autonomy: Demonstrated ability to work both independently and as part of a team with a professional attitude and demeanor
  • Security Mindset: Critical thinker capable of balancing stringent security and compliance requirements with mission objectives

Benefits

  • paid parental leave
  • flexible time off
  • certification and training reimbursement
  • digital mental health and wellbeing support membership
  • comprehensive insurance options

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