Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Global Presales team The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart. Identity Senior Solution Specialist -Endpoint & Identity Security As an Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta identity and access management solutions. You will report to the Senior Manager in the OFCTO organization. What you’ll be doing - Strategic Customer Engagement: - Support strategic customer conversations aligning with technical and engineering leaders and stakeholders. - Deliver on emerging trends, industry best practices, and identity-driven digital transformation. - Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes. - Develop customer-centric points of view that translate Okta’s solutions to customer problems. - Lead technical discovery sessions with security and infrastructure leaders to uncover challenges related to endpoint security, passwordless adoption, and identity threat vectors. - Deliver compelling, customized demonstrations and architectural sessions focused on Okta Device Access (including Okta FastPass, Desktop MFA) and our Identity Threat Protection capabilities. - Design and execute outcome-focused Proof of Concepts (POCs) that prove Okta’s value in preventing account takeovers and securing access from any device. - Maintain a broad and deep technical understanding of the Okta identity product lines and the underlying technologies and protocols - Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders - Technical Leadership: - Provide strategic and technical guidance to Solutions Engineering teams across both the Okta and Auth0 identity platforms. - Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams. - Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events. - Field Enablement and Collaboration: - Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively. - Partner with sales leadership to identify and address critical business opportunities and challenges. - Drive cross-functional collaboration to ensure seamless execution of global initiatives. - Innovate in tools and techniques to drive excellence and momentum - Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams. - Market Influence: - Represent Okta as a thought leader in the identity and security space. - Influence industry standards and participate in relevant technical advisory boards. - Innovation and Strategy: - Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams. - Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact. Position Requirements: Identity & Directory Services Mastery - Deep Infrastructure Knowledge: Expert-level understanding of Active Directory (AD) and Azure AD (Entra ID) or similar, including Group Policy Objects (GPOs), Kerberos, and OIDC/SAML protocols. - Multi-IdP Ecosystems: Proficiency in managing and securing diverse Identity Providers (IdPs) like Okta, Ping Identity, and Google Workspace. - Hybrid Identity: Experience managing the complexities of identity synchronization between on-premises environments and the cloud. Device Identity & Access Management Mastery - Passwordless Expertise: Deep, hands-on knowledge of FIDO2/WebAuthn, Passkeys, and implementing passwordless authentication strategies using solutions like Okta FastPass. - Endpoint & Device Context: Strong understanding of Desktop MFA, device registration, and leveraging device posture signals from MDM/UEM (e.g., Jamf, Intune, Workspace ONE) and EDR (e.g., CrowdStrike) platforms to enforce risk-based access policies. - PKI & Certificate Management: Familiarity with certificate-based authentication and its role in establishing device trust. - Identity Threat Detection & Response (ITDR) - Threat Landscape Knowledge: A thorough understanding of modern identity attack vectors, including phishing, token theft, MFA bypass techniques, and lateral movement. - Behavioral Analysis: Experience with User and Entity Behavior Analytics (UEBA) and the ability to interpret threat signals to detect and respond to suspicious activity. - Security Ecosystem Integration: Proficiency in designing solutions that integrate identity platforms with SIEM (e.g., Splunk, Sentinel) and SOAR tools for automated threat response. - Strong communication and presentation skills, with experience contributing to technical events. - Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites. - This is a remote position. And extra credit if you have experience in any of the following! - Hands-on experience with Okta's Threat Protection suite (e.g., suspicious activity reporting, risk-based authentication). - Experience with other ITDR vendors or device access solutions. - Certified Identity Professional (CIDPRO), CISSP, CCSP, or CISM. - Scripting or automation skills (e.g., Python, PowerShell) for security integrations. #LI-Remote SSP4CM P212832 The OTE range for this position for candidates located in the San Francisco Bay area is between: $224,000—$308,000 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $200,000—$275,000 USD The Okta Experience - Supporting Your Well-Being - Driving Social Impact - Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

💎 Who is the Media Operations Manager? This role balances hands-on media operations work with end-to-end media management and planning for campaigns across display, social, programmatic, search, video, and OOH. You’ll help keep our campaigns running smoothly - coordinating trafficking, pacing, QA, vendor communication, and reconciliation - while managing timelines, budgets, and deliverables across a diverse portfolio. If you’re highly organized, detail-driven, and eager to work closely with media, creative, analytics, and finance teams to make great work happen, this might be the perfect opportunity for you. In this role, you’ll be expected to: - Manage planning, resourcing, budgets, and delivery for media-focused projects from kickoff to completion. - Coordinate trafficking, campaign setup, pacing, and post-launch checks in collaboration with internal teams and external vendors. - Partner with media planners, buyers, and strategists to align campaign timelines, budgets, and assets to client expectations and capacity. - Ensure timely delivery of assets that meet technical specs, resolving discrepancies or issues as they arise. - Maintain project documentation, including scopes, timelines, budgets, and asset specifications. - Facilitate cross-functional communication and collaboration, including weekly status updates and campaign trackers. - Support media reconciliation, billing, and vendor invoice processes. - Identify opportunities to improve workflows, documentation, and operational efficiency. 📚 What do You Need? At a minimum, candidates must have the following education and experience: - 4+ years in media management and/or media operations within an agency or marketing environment. - Familiarity with ad trafficking tools and project management platforms (preferably Adobe Workfront). - Understanding of media ecosystems, including display, social, programmatic, video, and OOH. - Understanding of performance marketing, inclusive of search. - Experience managing budgets, timelines, and cross-functional communication. - Bachelor’s degree in Marketing, Communications, Advertising, or related field (or equivalent experience). Additionally, you are: - Highly organized, proactive, and able to manage competing priorities. - Open, willing, and eager to collaborate in a team environment, skilled at managing teams and creating win-win solutions when challenges arise. - Highly skilled in verbal and written communication, with the ability to influence without direct authority. - A problem-solver who stays calm under pressure and adapts to changing needs. - Detail-oriented, with strong quality assurance instincts. - Skilled at balancing strategic thinking with tactical execution.

• Lead administrative and operational tasks to support the implementation and operations of clinical programs • Support clinical programs business development needs • Validate program identification and claim files • Generate data outputs and analyze large data sets • Manage large scale projects to support business needs • Maintain drug lists to support operations of clinical programs • Ensure customer satisfaction • Uphold general business needs and operations as required.

Title: Client Operations Onboarding Manager Reports to: Director of Client Operations Location: Remote, USA or Any PaulHood Office About the Role At PaulHood we are transforming the mid-market CPA industry with an entirely new model. Our year-round membership model provides clients with expert tax and financial guidance, helping them feel more secure and realize their long-term financial goals. Founded 30 years ago by Paul Hood, our company has grown rapidly and now serves over 15,000 customers nationwide. To support our continued growth, we have completely modernized our business with technology and processes more akin to a SaaS company than a CPA firm. In response to this growth, we are seeking a Client Operations Onboarding Manager to lead our client onboarding specialists, driving quality, consistency, and scalability across the client onboarding experience for both net new and acquisition clients. The ideal candidate will have a proven track record managing a small team of direct reports, in process and workflow management, service agreement and billing accuracy, team leadership and coaching, cross-functional collaboration, and operational problem-solving in fast-paced environments. To do this well, you’ll need to have 2 years management experience, be hands-on and detail-oriented, with the ability to balance execution and leadership in a high-volume environment. You’ll need to navigate ambiguity, understand the nuances of the client operations responsibilities, and build strong relationships across teams like Sales and Client Success. You’ll also need to identify patterns, proactively solve problems, understand paths for escalation, and continuously improve processes while maintaining a high standard of quality and accountability. What You Will Do - Ensure onboarding workflows, billing subscriptions, service agreements, and client records are completed accurately prior to handoff for both net new and acquisition clients - Lead and manage our team of client onboarding specialists (3-5 direct reports) - Own the coordination with cross-functional teams to ensure we properly price, scope, create, and send service agreements for our new acquisition clients accurately and efficiently - Monitor onboarding SLAs, queue health, and process adherence; proactively adjust priorities to meet deadlines - Identify trends, bottlenecks, and recurring issues impacting onboarding speed, quality, or client experience - Serve as the first escalation point for complex onboarding, billing, and service agreement issues - Resolve client-impacting issues quickly and accurately to minimize rework and friction - Provide guidance on proper service agreement setup, including pricing structure, templates, and billing rules - Troubleshoot and correct agreement errors (pricing, signers, billing subscriptions, service configuration) - Partner with Sales and Client Success to ensure clean, consistent handoffs and aligned client expectations - Lead day-to-day onboarding team operations, including workload balancing, prioritization, and performance oversight - Monitor team capacity and onboarding queues, adjusting assignments to maintain efficiency and SLA adherence - Coach and develop onboarding specialists to improve accuracy, confidence, and process consistency - Surface risks, capacity concerns, and performance trends to the Director of Client Operations - Partner with Client Ops team members to document, refine, and improve onboarding processes and workflows - Identify system issues or bugs impacting onboarding and escalate appropriately with clear documentation - Support training across teams (Sales, CX, Onboarding) to reinforce correct processes and reduce errors Experience You Will Need - High school diploma or equivalent required; bachelor’s degree preferred - 2+ years of experience managing or leading a team in a high-volume, process driven environment - Strong background in workflow management, including queue based work or operational process execution - Experience with service agreements, billing systems, or subscription based services preferred - Familiarity with CRM or workflow management tools (e.g., Qount or similar platforms) preferred - Experience training or coaching team members on processes, tools, and quality standards preferred Who You Are - You identify process gaps and implement improvements that increase efficiency and accuracy. - You handle escalations effectively, resolving complex operational or client issues with confidence. - You collaborate cross‑functionally, partnering with teams such as Sales, Client Success, and Operations to drive results. - You have strong data awareness, monitoring SLAs, tracking performance, and identifying trends to inform decisions and improvements. - You have a sharp eye for detail and proactively identify issues before they escalate. - You lead hands‑on, balancing direct execution with coaching and developing others. - You are process‑driven, continuously improving workflows to reduce errors and increase efficiency. - You remain calm under pressure, effectively managing escalations and high‑volume workloads. - You communicate clearly, translating complex processes into actionable guidance for teams and partners. - You take ownership of outcomes, following through on commitments with accountability and reliability. - You collaborate effectively, building strong cross‑functional relationships to align stakeholders around shared goals. - You adapt quickly, thriving in fast‑changing environments as priorities shift. What’s In It For You You will join a forward-thinking team that is reshaping the future of the tax and accounting industry. With a strong commitment to diversity and inclusion, our gender-balanced leadership group reflects our belief in the power of varied perspectives to drive innovation. You’ll align with an organization that helps its clients optimize their financial health, enabling them to keep more, save more, and protect more of their money so they can use it for the things they care about most. In addition to the inherent satisfaction of aligning with a business that is changing the lives of thousands of people, you will receive stock options to align your rewards with the success of the company. Importantly, you’ll be part of a team that prioritizes trust, collaboration, and having fun. We work hard and value rest. In addition, our benefits package includes: + Bonus Opportunity + Stock Options + Generous time off allowance (Holiday, Vacation, & Sick time), above industry standard + Paid parental leave + Comprehensive Employee Benefits Package + 401k Program with Company Matching + Paid Volunteer Days + Educational/Personal Growth Reimbursement EEO and Diversity Statement PaulHood is an equal opportunity employer. We recruit, employ, compensate, develop, and promote without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state, and local laws. If you need reasonable accommodation in the application or interview process, please tell us. At PaulHood, we champion a vibrant workplace culture that thrives on diversity, and we do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by a passion for creating an inclusive space for all. Believing a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices, PaulHood will continue to champion a workplace culture that prizes diversity and inclusivity.