• Define and maintain Helpware's brand voice across all content channels, ensuring consistency in tone, style, and messaging. • Build and own a comprehensive content style guide that serves as the single source of truth for all written communications. • Edit, proofread, and refine content produced across the team — upholding clarity, grammatical accuracy, and brand alignment. • Partner closely with marketing, sales, and product teams to craft narratives that resonate with target audiences and drive measurable action. • Actively contribute to brainstorming sessions and campaign planning, aligning content output with broader marketing goals. • Oversee the content calendar across all channels — website, social media, email, and blog — ensuring timely and well-coordinated publishing. • Apply SEO best practices to improve organic visibility and increase content-driven engagement and conversions. • Analyze content performance metrics regularly, drawing actionable insights to continuously improve strategy and execution. • Monitor industry trends, competitor activity, and audience behavior to keep Helpware's content strategy sharp and relevant. • Experiment with new content formats and ideas, positioning Helpware as a forward-thinking voice in the BPO space. • Use AI writing tools as a core part of the content workflow — for ideation, drafting, repurposing, and scaling output without compromising quality. • Write, iterate, and maintain effective prompts for LLM-based content generation, ensuring outputs consistently reflect Helpware's brand voice and standards. • Stay current with developments in generative AI and emerging content tools, proactively identifying opportunities to improve team efficiency and content quality. • Review and fact-check all AI-assisted content before publication, maintaining full editorial accountability for accuracy, originality, and brand fit.

• Develop and maintain SOPs, QRGs, FAQs, announcements, and related Online Help content. • Update documentation to reflect policy changes, revised procedures, and system enhancements. • Test system changes in non-production IEDSS and Benefits Portal environments and capture screenshots as needed. • Prepare vetted and approved content for posting and maintain proper documentation archives. • Review system releases, change requests, and defects; recommend content updates and announcements. • Manage content requests through workflows, including reviews, revisions, and approvals. • Monitor and respond to Online Help inbox requests and inquiries. • Convert existing content to redesigned Online Help templates. • Participate in required meetings and collaborate with internal and partner teams. • Support research, special projects, and additional initiatives as needed.

A career at Resilience is more than just a job – it’s an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need. For more information, please visit www.resilience.com The Sr. Specialist, Technical Evaluations & Proposals role is an integral member of the Commercial Operations team responsible for generating proposals across our franchises: Biologics, Vaccines, Cell Therapy and Gene Therapy for Advanced R&D, Technology Platforms, Process & Analytical Development, Drug Substance and Drug Product offerings varying from budgetary estimates to detailed work statement (binding contract) scopes in order to fulfill specific customer requirements for new and existing projects including scope changes, extensions, etc. They will work with subject matter experts across multiple sites globally to provide the technical fit assessments of customer requirements and deliver a high quality, robust proposal with industry leading technical and commercial value propositions that meet Customer expectations. This role will partner with Sales & Business Development in initial, pre-proposal issuance, post proposal issuance and customer calls to close business. The role will be responsible for working with key internal colleagues, using costing and timeline tools, to generate approved program pricing and timelines. Minimum Job Qualifications · A fundamental understanding of Biologics, vaccines, cell therapy, gene therapy development and manufacturing and drug development lifecycle required. · Strong attention to detail, excellent organizational and time management skills. · Previous experience in a customer facing role. · Strong interpersonal, oral and written communications skills. · Strong analytical skills. · Self-disciplined, demands high-quality results and able to multi-task effectively. · Ability to work effectively in a matrix-team environment. · Proactive and able to effectively prioritize in an entrepreneurial environment. · Proficient in MS Project, MS Excel, MS PowerPoint and MS Word. · Ability to travel (≤ 10%) and work non-standard hours (flexible management). Preferred Job Qualifications · 4-6 years of bio/pharmaceutical R&D and / or manufacturing industry experience, CDMO · 3-5 years of technical evaluation & proposals experience · Salesforce CRM experience · Relevant skill set in program management, sales, business or technical experience is highly valued for consideration. · Prior experience writing Drug Product proposals is highly valued for consideration. Sponsorship or support for work authorization, including visas, is not available for this position. Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process. Resilience offers employees a robust total rewards program including an annual cash bonus program, a 401(k) plan with a generous company match and our benefits package which is thoughtfully designed to support our employees with great healthcare (including medical, dental and vision), family building benefits, life and disability insurance, paid vacation, paid holidays, other paid leaves of absence, tuition reimbursement and support for caregiving needs. Our target base pay hiring range for this position is $80,000.00 - $117,500.00 per year. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience? We encourage you to apply and start a conversation with one of our recruiters.

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: You are expected to utilize your technical expertise within biopharma processing and interpersonal skills to generate sales of Single Use Technologies with the MilliporeSigma portfolio. Strong teamwork with Business is expected Expectations include supporting the sales force with tactical/strategic insights, product and process technical information and project support to obtain additional sales and identify new opportunities. Preferred locations: California or Arizona. Who You Are Minimum Qualifications: - BS in chemical engineering, pharmaceutical sciences, life sciences, chemistry, biochemistry, or equivalent. - 5+ years in or servicing the Biotechnology/Pharmaceutical Industry, preferably with knowledge of sterile filtration and Single Use Technology. - Previous customer-facing and/or sales experience. - Ability to travel 30-50%, primarily within the US, with occasional internatinal travel for internal meetings. Preferred Qualifications: - Master’s degree in Life Science, Engineering or Business. - Highly motivated, adaptable, and self-directed - Strong communication (verbal/written), interpersonal, prioritization, and organization skills. - Experience working in a global matrix organization. Pay Range for this position: $96,500 - $166,300. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!