At HireHawk, we believe in building strong, long-term partnerships with our clients by delivering exceptional service and results. We work with global companies and top-tier talent, helping them scale through high-quality recruiting and operational excellence. About the Role: As an Account Manager, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience. Responsibilities: - Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retention - Serve as the primary point of contact for clients, facilitating clear and timely communication - Partner with internal teams (recruitment, operations, and leadership) to deliver solutions aligned with client goals - Identify opportunities for account growth and collaborate with sales teams to expand services - Monitor account performance, analyze key metrics, and provide actionable insights for improvement - Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations - Oversee the preparation and delivery of client reports, updates, and presentations - Proactively address client concerns and resolve issues in a timely and professional manner - Manage account budgets and ensure financial targets are met - Conduct regular check-ins with clients to review performance and align on future strategies - Mentor and support junior team members, contributing to team performance and development

Role Description As an Account Manager, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience. Responsibilities: - Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retention. - Serve as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring process. - Act as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectations. - Attend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidates. - Monitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirements. - Partner with recruitment teams to match top talent with client needs and ensure successful placements. - Identify opportunities for account growth and collaborate with sales teams to expand staffing services. - Track and analyze account performance metrics, providing insights and recommendations for continuous improvement. - Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations. - Oversee the preparation and delivery of client reports, updates, and presentations. - Proactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of service. - Manage account budgets and ensure financial targets and margins are achieved. - Conduct regular check-ins with clients to review performance, hiring progress, and future workforce strategies. - Mentor and support junior team members, contributing to overall team performance and development. Qualifications - 3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry. - Proven experience managing client relationships and delivering high levels of customer satisfaction. - Strong understanding of the full recruitment lifecycle and staffing processes. - Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike. - Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. - Analytical mindset with experience tracking performance metrics and using data to drive decisions. - Ability to problem-solve quickly and handle client and candidate concerns in a professional manner. - Experience working cross-functionally with recruiting, sales, and operations teams. - Familiarity with ATS, CRM systems, and other recruitment or account management tools. - Ability to work in a fast-paced, dynamic environment and adapt to changing client needs. - Strong negotiation skills and experience supporting contract discussions or renewals (preferred). Benefits - Work with global clients and top-tier talent. - Be part of a fast-growing, high-performance team. - Opportunity to drive real impact on client success and company growth. - Collaborative, supportive, and high-energy culture. - Access to a $200K+ perk marketplace with discounts on 150+ global services. - Option to withdraw up to 50% of approved earnings before payday.

• Own the day-to-day management of a portfolio of APAC client accounts • Prepare performance updates, reporting and support account review activity • Coordinate campaigns, promotions and account initiatives end-to-end • Act as a primary point of contact for client queries and operational issues • Resolve support requests independently and escalate where appropriate • Work cross-functionally with product, operations and finance teams to troubleshoot issues • Support onboarding activity and delivery across new and existing accounts • Partner closely with the Head of APAC to progress regional priorities and initiatives • Track progress across key activities and ensure strong follow-through • Identify opportunities to improve client engagement, performance and retention • Maintain accurate CRM records and internal documentation • Collaborate daily with colleagues across APAC, the UK and the US to ensure smooth delivery across time zones

Das werden Deine Aufgaben sein - Du begleitest intensiv den Markteintritt in Österreich und vermittelst dabei das positive Image der Marke und der Produkte. - Du bist für potenzielle Kunden in Österreich erste Ansprechperson für embedded insurance. - Die Entwicklung langfristiger Beziehungen zu Schlüsselkunden zählt ebenfalls zu Deinen Aufgaben. Ziel ist die Terminakquise auf Top-Entscheider-Ebene. - Du führst eigenständig Verkaufsförderungsmaßnahmen durch, unterbreitest Projektvorschläge zur Steigerung der Verkaufserfolge und unterstützt entsprechende Marketingaktionen. - Neue Produktideen und -wünsche nimmst Du auf und entwickelst diese zusammen mit unseren Fachabteilungen bis zur Vertriebsreife weiter. - Im Rahmen des Produkteinführungsmanagements koordinierst Du die Produkteinführung mit den Entscheidungsträgern, stimmst die Prozesse mit den Kunden ab und führst Produkt- und Verkaufsschulungen durch. - Du stellst ein regelmäßiges Reporting anhand von Kennzahlen sicher und schaffst somit Transparenz über die Vertriebsregion. Das bringst Du mit - Erfolgreich abgeschlossene Ausbildung - Kaufleute für Versicherungen und Finanzanlagen, einen Bachelorabschluss (Betriebswirtschaft) oder eine vergleichbare Qualifikation - Kenntnisse und Erfahrungen im Absatz von Versicherungen - Idealerweise bereits erste Erfahrungen im Bereich der Durchführung von Trainings und Schulungen - Unternehmerisches Denken und Handeln, verbunden mit einer hohen Kunden- und Servicementalität - Belastbares Netzwerk potenzieller Kunden in Österreich - Leidenschaft für den Vertrieb, Verhandlungsgeschick und Überzeugungskraft - Zielstrebigkeit, Eigeninitiative, Belastbarkeit sowie Bereitschaft zur beruflichen Reisetätigkeit - Versierter Umgang mit dem MS Office-Paket Das bieten wir Dir - Ein spannendes und abwechslungsreiches Aufgabengebiet in einem jungen und schnell wachsenden, innovativen Unternehmen - Eine attraktive Vergütung inklusive betrieblicher Altersversorgung - Firmenwagen mit Privatnutzung - Selbstständiges Arbeiten im Homeoffice inklusive Smartphone und Laptop (so bietet sich zum Beispiel auch die Möglichkeit das Vertriebsgebiet Österreich aus grenznahen Standorten in Deutschland zu betreuen) - Flexible Arbeitszeiten und aktiv gelebte Work-Life-Balance - Intensive Einarbeitung und weiterführende individuelle Entwicklungsmöglichkeiten