Senior Manager, Engagement Operations locations Remote USA time type Full time job requisition id R3067   Job Description A bit about this role:   At Devoted, our member engagement is evolving from standalone campaigns to connected, automated journeys. Within the Member Experience and Engagement team, this role will serve as the operational owner of our orchestration ecosystem—making sure journeys are executable, measurable, and sustainable as we scale.   We’re looking for a highly analytical, hands-on CRM/lifecycle operator who loves turning data into personalized, automated experiences. You’ll partner closely with service designers, engineering, data, and operations teams to translate journey concepts into real-world lifecycle programs across SMS, app, email, portal, and call channels. This is an individual contributor role for someone who wants to get in the weeds, build the system, and own the operational quality of the member experience. Responsibilities and Impact will include:   - Own journey orchestration system operations: Serve as the functional owner of the engagement orchestration operating platform as it is being built and scaled. Ensure journeys are sequenced, chained, monitored, and maintained across channels.  Partner with engineering and product on platform build decisions, requirements, and workflow design. - Translate journey design into executable systems: Work with service designers to turn on-paper journey maps into operational lifecycle programs. Maintain logic for eligibility, suppression, prioritization, preferences, and conflict resolution across campaigns. Ensure members are not over-contacted and that no audience or data point falls through the cracks. - Lead campaign monitoring and quality control: Own campaign health monitoring. Identify operational issues such as audience mismatches, configuration errors, and deliverability risks. Create operational guardrails to keep campaigns healthy as volume scales. Develop dashboards and reporting to provide an "air traffic control" view of active and upcoming campaigns across all channels. - Forecast volume and manage capacity: Design forecasting models for upcoming campaign volume across SMS, push, email, and call channels. Partner with operations and workforce teams to anticipate load. - Build a more intelligent engagement system: Monitor member movement through journeys and flag risks or bottlenecks early. Use AI, automation, and dashboards to systemize QA, monitoring, and reporting. Act as the bridge between business needs and technical implementation, informing what the platform should do and how it should evolve. - Continuously improve performance: Run analysis on campaign performance, funnel movement, engagement trends, and member contact patterns. Bring a quantitative lens to everything from suppression strategy to lifecycle optimization.   Required skills and experience: - 4-6 years of experience in lifecycle marketing, CRM, marketing operations, or engagement operations.  - Experience with campaign automation or marketing automation platforms (Braze, Iterable, HubSpot, Salesforce Marketing Cloud, etc.). - Strong quantitative and analytical skills; comfortable working with large data sets capturing millions of member interactions using a variety of analysis tools (spreadsheets, dashboards, and conversational analytics). - Hands-on experience managing multi-channel member/customer journeys across email, SMS, push, in-app, and/or outbound call workflows, with familiarity working alongside service design to operationalize journeys. - Experience building operational processes, logic, or systems in a fast-moving environment. - Ability to think systemically across an entire journey ecosystem, not just one channel. - Comfort partnering with technical teams on requirements, platform evaluation, and workflow design. - Strong organizational skills and a bias toward action. - Engaged in automation, AI, and building scalable operational infrastructure. - Strong communicator who can work across service design, engineering, analytics, operations, and content teams.   Desired skills and experience: - Experience in healthcare or another regulated environment. - Familiarity with self-service analytics. - Experience building monitoring, QA, or governance frameworks for lifecycle programs. - Background in content operations, platform enablement, or adjacent operational product work.   Salary: $130,000 - $160,000 / year   The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.   Our Total Rewards package includes: - Employer sponsored health, dental and vision plan with low or no premium - Generous paid time off - $100 monthly mobile or internet stipend - Stock options for all employees - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles - Parental leave program - 401K program - And more....   *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.   Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce.    At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!   Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.   As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

• Ensure that renewals execution, seller workflows, customer-facing processes, and performance insights operate as a cohesive system • Bring together people, data, process, and technology — including AI-driven capabilities — to improve renewal outcomes, predictability, and scale • Carry significant executive visibility and influence across regions and functions

• Responsible for management/oversight of study and regional/country level activities from study startup through conduct and study close • May manage the study start up process in countries assigned (where SUPM not assigned) and/or oversee pCRO responsible for these activities as applicable • Through the Site Care Partner/Country Trial Manager or pCRO supports the Country/investigator outreach process, site identification and feasibility ensuring countries/sites can meet all study protocol requirements • Provides country level input on Startup and Recruitment milestones as provided by pCRO and/or Country Trial Manager/Site Care Partner to Global Study Manager during planning • Is accountable for overseeing pCRO and/or Country Trial Manager/Site Care Partner for assigned studies at country level in accordance with the overall project plan, manages and maintains accurate country level plans (e.g. timelines, budget, risk and quality plans) • Collaborates with accountable roles to identify and manage deviations and risks in study startup and execution and implements mitigation strategies as required. • Is also accountable for resolution of Site Activation escalations to Study Teams including offering options for mitigation • Leader of the Local Study Team (core members: (Lead) Site Care Partners Clinical Trial Assistant, ad hoc members: ICL, Site Activation Partner, CTRO and Local Regulatory, Medical Affairs colleagues and other key stakeholders as required) • Ensures compliance to relevant Global and Local, internal and external requirements and regulations • Ensures timely communication bidirectionally between the global and local study team. • Provides protocol level guidance and support to responsible Local Study Team members as applicable. • Liaise with Site Care Partner, Lead Site Care Partner, Site Activation Partners and Regulatory colleagues in country to agree on submission strategy to Health Authorities and Ethic Committees • Utilize roles in countries such as Lead Site Care Partner, and expert roles such as Contracts Leads, Site Activation Partners to provide the Global Teams with local intelligence and operational nuances to be considered • Acts as the study level point of contact for all study-level questions for the Local Study Team, ensuring resolution at lowest possible level, and when needed liaising with and escalating to appropriate global roles/teams • Follows up on region/country level issue status to ensure resolution. • Identifies country level trends to improve deliverables processes as needed • Utilizes country intelligence to provide input on country specific risks into preparation of Investigational Quality Management Plan, Study Monitoring Plans, ensures PTMF completeness and oversight of all relevant compliance activities for allocated studies • Ensures audit/Inspection readiness during start-up and conduct • Manages applicable Quality Events with pCRO and local team as applicable and required • Coordinates effective site recruitment planning to allow for implementation of plans at the country and site level, consistent with global plan and local targets • Responsible to drive and ensure delivery of data cleaning deliverables for pCRO and sites as applicable • Provides input on Country level Per Subject Costs, local vendor costs and other fees where applicable • May act as a Subject Matter Expert • May lead operational effectiveness initiatives at country or regional level • Responsible for PTA and SIV report review for reports completed by the Site Care Partner • Supports implementation of client’s Site Technology Experience systems (e.g. Shared Investigator Platform SIP, Centralized Account Management CAM) • Support to EC/RA and other relevant (e.g. radiation, biobank) submissions and deficiency/query responses for initial and subsequent CTA submissions within required timelines • Drives pCRO and/or applicable internal study team members to ensure PTMF set up meets study requirements, and maintains oversight of PTMF completeness • Provides country level documents to PTMF and maintains oversight of Investigator Site File (ISF) reconciliation and completeness actions • Ensure pCRO and/or applicable internal study team members maintain appropriate level IP/equipment/ancillary supplies management including Import/Export License management with the support of Clinical Trial Assistants and other roles as required • Supports implementation of new tools and technologies (e.g. eConsent, eISF, Remote Source Access, remote SDV/SDR, iConnect, implementation of protocol required decentralized trial options etc.) • Support Identification, contract development and management of local vendors or facilities as per protocol • Investigator Meeting support and management including doing presentations as appropriate • Management of local Investigator Meetings including doing presentations as appropriate

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile FleeTec Trainee - DOT Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes 100% of the time Work Shift Day Compensation Hourly base pay rate is $16.44 - $24.62/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Cox Fleet keeps your fleet moving. Headquartered in Indianapolis, Cox Fleethas grown to become one of the largest fleet maintenance companies in the country. Coc Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. - Have you ever thought about a career as a Diesel Technician? - Are you tired of working hard at a dead-end J-O-B and no appreciation for your contributions? - Do you want to feel proud of what you do and get on the path to a better and brighter future for you and your family? - Did you take apart and put back together that pickup truck in your driveway? Does your compact have an exhaust pipe that is way too loud and a spoiler with enough down force to keep you driving under the speed limit? (Looks nice though). - Are you working as a lube tech or other position in the maintenance shop, but your company does not provide education or tools? Then this is the opportunity of a lifetime! Cox Automotive Mobility Fleet Services, a national leader in mobile onsite fleet maintenance, is proud to announce open enrollment into our next FleeTec Academy class. FleeTec Academy is a paid educational program that leads to becoming one of our full time Diesel & Trailer Technicians. It was established by us to help people get into Diesel & Trailer Maintenance field who otherwise might not be able to afford to spend over a year of their life at an expensive formal Technical School with all the associated tuition debt and buy all the necessary tools for the job without maxing out their credit card. That’s right, we pay you to go through our program, we give you free education on fundamentals of Diesel Engines and how to fix trucks, along with a set of hand tools with toolbox, to get you on your way to be the best Diesel & Trailer Technician out there! Sounds too good to be true. What is the catch, right? Here is what we ask from you in return: You must be willing to study hard (and we mean HARD!) for four (4) weeks of full-time schooling at our Academy Campus. Travel expenses are paid by us, along with hotel accommodation and stipend for meals, plus a weekly paycheck. Upon completion of the initial classroom phase, you will be paired up with a Lead Technician in your market for further hands-on training and offered an actual full-time job with us! Every so often you will be sent back for further classroom study to keep developing your skill set, and upon successful completion of the full multi-year program, you will be able to call yourself a Diesel Technician! Oh, and keep the tools. To summarize: - 4 weeks paid classroom training; all travel expenses paid. - Free Technical Education - Further hands-on training by one of our technicians and a full-time job with us as a Mobile Diesel Mechanic in your market. - Our Mobile Technicians are assigned a state-of-the-art vehicle, with all the bells and whistles, which they use to perform vehicle repairs at our customers’ locations. You are not going to be doing emergency truck repairs on a side of the road as part of your everyday duties, but rather go to our customers’ locations to do preventative maintenance and general repairs onsite, so they can keep their vehicles running efficiently without having to take them to the shop. - Real pay rates that you can afford to pay rent with and a predefined pathway for raises. ​Pay Details: - - $12.99/h (or state minimum wages, whichever is greater) + $250 / wk. stipend (taxed) - $19/h after that for 6 weeks - Then 2nd class for 4 weeks at Indy at $19/h + $250 / wk. (taxed) - Then + $1/h upon graduation. Sounds like something you might be interested in. Apply now! Our class size are kept extremely small to ensure we can dedicate the time to teach our future technicians properly. We only have one spot in each geographical market we hire, so it will be competitive. Could that next hire, be you? Here is what you bring to the table: - Desire to start a career as a Diesel & Trailer Technician and become one of our Mobile Mechanics. - Willingness and ability to study hard. - Dedicate four (4) weeks away from home to be with us. - Maturity level to focus on the task at hand. This is not a summer camp, but a start of your career path. - Technical aptitude and a passion for fixing vehicles. - Ability to operate iPad. - A High-School Diploma or an equivalent combination of education is preferred, but not required. - We conduct background checks, driving records checks, pre-employment drug testing and physical. - This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. - A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. - Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. - Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File - If you have just separated from Active Military Duty and are looking for that next step in your life, we want to hear from you! Benefits: - Health, dental, vision insurance starts DAY ONE of employment. - 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. - Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. - Tuition Assistance/Reimbursement - Adoption/Surrogacy assistance - Pet Insurance - Multiple ERG, diversity groups, and company paid volunteer hours. - Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.