Title: Scheduler Job Description: Department/Location: Scheduling and Live Ops Reports To: Scheduling and Live Ops Manager Classification: Non-Exempt | Full Time Schedule: Monday - Friday, 8a to 5p Open Door Health Services is seeking a full-time Scheduler at 333 S. Madison St. in Muncie, Indiana. Overview As an Open Door Scheduler, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate support to individuals and families. Schedulers perform a variety of patient focused duties including answering incoming calls, directing calls, scheduling patient appointments, and confirming patient appointments. You will work closely with medical staff and to ensure flow and accuracy of scheduling meets patient and clinic's needs. As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations. Location This position is located at 333 S. Madison St. After successful training, this role does have potential for hybrid remote work. Roles & Responsibilities In this role, you will: - Handle scheduling responsibilities including answering multi-line phones, entering patient data, and managing provider schedules in the EMR system. - Coordinate patient appointments (scheduling, confirming, and rescheduling) to support smooth clinic operations. - Follow insurance guidelines, communicate scheduling issues to management, and document patient concerns for clinical staff. - Maintain strict patient confidentiality while supporting overall clinic goals of improving community well-being. - Exercise strong communication, organization, customer service, problem-solving skills, and the ability to work independently under pressure. Successful candidates will: - Demonstrate a commitment to ethical, inclusive, and patient-centered care. - Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness - Be able to react calmly in emergency situations. - Be able to read, understand, and follow detailed written and oral communication. - Be able to learn to use and update electronic health records and other online systems. Qualifications - High School diploma or GED equivalency preferred. - Telephone and contact center experience necessary. - Medical office experience is a plus. About Open Door For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do. Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play. Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live. Values: Esteem the Team • Maximize Potential • Do the Right Thing • Choose Compassion • Encourage Uniqueness Open Door offers: - An excellent benefit package covering your medical, dental, and vision needs - Competitive pay - Supportive team environment - PTO and vacation time - Opportunities for learning and career growth Physical and Environmental Requirements - Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment. - Requires corrected vision and hearing to normal range or use of approved adaptive equipment. - Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds. - Requires the ability to work under stressful situations.

Appointment Setter (100% Remote) About Global Pacific Support Global Pacific Support (GPS) delivers high-impact outsourcing solutions—virtual assistants, call center services, and staffing—helping businesses scale efficiently. We combine human expertise with modern technology (AI, analytics, automation) to deliver consistent, measurable results. Role Overview Global Pacific Support is partnering with one of our clients to fill the role of Appointment Setter. We are looking for a driven and personable professional who excels in outreach, communication, and relationship-building. In this role, you will connect with prospective clients, introduce healthcare-related products and services, and schedule qualified appointments for the sales team. Key Responsibilities - Conduct outbound calls, emails, and follow-ups to prospective clients. - Introduce services and solutions, clearly communicating value and relevance. - Identify client needs and qualify leads before scheduling appointments. - Maintain and update CRM systems with accurate lead and interaction data. - Coordinate and schedule appointments for the sales team with qualified prospects. - Build and manage a strong pipeline of potential clients. - Collaborate with internal teams to align outreach strategies. - Consistently meet or exceed outreach and appointment-setting targets.

Mercier Consultancy MD is currently seeking Finnish-speaking professionals to join our dynamic team in Sofia, Bulgaria. This exciting opportunity includes fully paid relocation, allowing you to embark on a new career journey while experiencing life in a vibrant European capital. The role involves providing excellent support and services to Finnish-speaking clients across various sectors. Key Responsibilities: - Offer high-quality customer service and support to Finnish-speaking clients via phone, email, and chat. - Assist with inquiries, resolve issues, and provide accurate information about products and services. - Collaborate with internal teams to ensure client satisfaction and smooth service delivery. - Document client interactions and maintain up-to-date records in the company’s CRM system. - Adapt to evolving client needs and contribute to continuous improvement of service processes.

Mercier Consultancy MD is currently seeking Finnish-speaking professionals to join our dynamic team in Sofia, Bulgaria. This exciting opportunity includes fully paid relocation, allowing you to embark on a new career journey while experiencing life in a vibrant European capital. The role involves providing excellent support and services to Finnish-speaking clients across various sectors. Key Responsibilities: - Offer high-quality customer service and support to Finnish-speaking clients via phone, email, and chat. - Assist with inquiries, resolve issues, and provide accurate information about products and services. - Collaborate with internal teams to ensure client satisfaction and smooth service delivery. - Document client interactions and maintain up-to-date records in the company’s CRM system. - Adapt to evolving client needs and contribute to continuous improvement of service processes.