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ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Senior Program Manager, Strategic Customer Transformation

Technical Program ManagerTechnical Program ManagerFull TimeRemoteLeadTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

47 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Senior Program Manager, Strategic Customer Transformation

ServiceNow

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Role Purpose Drive execution excellence and operational rigor for large-scale transformations at ServiceNow's most strategic customers. In this role, you will own the program operating system – establishing governance frameworks, orchestrating cross-functional workstreams, managing stakeholder alignment, and ensuring delivery velocity. You help translate vision into executable plans, unblocking foundational issues, driving decision cadence, and ensuring the program delivers measurable business value on accelerated timelines. Job Responsibilities - Program Governance & Operating System: Establish and run the program management operating system—decision rights, escalation paths, meeting cadences, and information flow. Create infrastructure for fast, informed executive decisions. - Workstream Orchestration & Execution: Coordinate CEG delivery teams, customer stakeholders, and SI partners. Identify and eliminate blockers before they become program risks. - Executive Communication & Reporting: Translate multi-workstream status into executive-ready artifacts. Distill progress, risks, and value trends for C-suite. Own executive steering committee cadence and content. - Stakeholder Alignment & Influence: Navigate complex organizations to build consensus across competing priorities. Create stakeholder maps and alignment forums that drive decisions without formal authority. - Value Realization & Adoption Acceleration: Define and track adoption KPIs and business outcomes. Drive execution activities (training, change management, enablement) that convert capabilities into measurable impact. - Foundation for Velocity: Resolve foundational issues early—data readiness, integrations, organizational gaps, governance ambiguity. Build conditions for fast, sustainable delivery and repeatable playbooks. - Capability Building: Build repeatable playbooks and operating models that scale across the strategic customer portfolio. Qualifications To be successful in this role you have: - 10+ years leading enterprise transformation programs in strategy consulting, managing C-Suite initiatives with large teams across multi-phased engagements. - Program governance and executive communication: Established steering committees, decision frameworks, and governance for 5+ concurrent workstreams; translated technical complexity into C-suite narratives - Influence and change at scale: Drove alignment across matrixed organizations without authority; led change initiatives affecting 1,000+ users - ServiceNow expertise: Knowledge of ITSM, HRSD, CSM, or core workflows - AI-native and systems thinker: Integrate AI into program execution and customer adoption; see workstream interdependencies, anticipate impacts, architect governance for velocity - Operational discipline with startup mentality: Obsessive about cadences, decision logs, RACI clarity; thrives in ambiguity; drafts decks, facilitates workshops, debugs issues—whatever unblocks progress Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

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International Rescue Committee logo

Program Officer, Instructional Design

International Rescue Committee

The International Rescue Committee (IRC) is a global humanitarian organization focused on helping people worldwide survive, recover, and rebuild their lives following conflict and

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The IRC is seeking a Program Officer, Instructional Design. This position will support the IRC’s efforts as subcontractor for the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline. 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