• Support the marketing, sale and adoption of Functional and Stereotactic Neurosurgery solutions • Act as a Brainlab Functional Neurosurgery Portfolio expert • Lead sales demonstrations of Brainlab Functional Neurosurgery software • Provide on-site consulting, guidance and assistance to physicians and OR personnel • Educate/train physicians and hospital personnel on the use of Brainlab products • Team up with the regional support team in the development of training programs • Keep abreast of developments regarding Brainlab and competitive products • Travel – up to 75%

• Facilitate the successful implementation of Dynamics 365 Business Central using industry best practices and Stoneridge methodology • Lead data migration conversations, work with the technical team to execute data migrations, and test data migrations for accuracy • Work with clients to understand their business requirements and conduct gap analysis • Plan and lead Joint process design sessions with clients and present out-of-the-box functionality and identify business / system gaps • Design/scope out projects based on business requirements • Convert client requirements to functional specs and design documents • Ensure accuracy of requirements and design documents • Lead the design, configuration, and testing of core Dynamics 365 Business Central modules • Deliver creative solutions to client challenges by applying product knowledge and industry expertise • Anticipate client needs and identify potential project risks • Conduct training sessions with clients • Estimate work effort and provide guidance in areas of expertise to other team members and/or functional areas • Mentor Associate Consultants and Consultants • Embrace and leverage a collaborative approach across a multitude of roles and situations • Participate in creating internal documentation, generating blog content, and discussing continuous improvement opportunities • Communicate effectively in all mediums and to all levels within the organization • Set aside time for self-development by attending training or self-learning on key subjects • Stay current on emerging Microsoft technologies and 3rd party software solutions • Provide post-implementation support as needed

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding technical support via emails and chats; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English communication skills (at least C1 level); - Experience in a technical support role; - Experience with VPS setup and management; - Strong understanding of Windows Server administration; - Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - CRM systems expertise. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal job code: 1NR

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding technical support via emails and chats; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English communication skills (at least C1 level); - Experience in a technical support role; - Experience with VPS setup and management; - Strong understanding of Windows Server administration; - Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - CRM systems expertise. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal job code: 1NR