Role Description We're looking for someone who genuinely cares about customers — with real input into how we improve our service. - Handle email and chat support queues efficiently - Work through product questions with patience and clarity - Escalate technical issues to appropriate teams - Analyse customer feedback and report recurring themes - Help build the internal support playbook Qualifications - Excellent written English — clear, professional, warm - Previous experience in customer service or support - Strong problem-solving instincts - Comfortable using ticketing and CRM tools - Self-organised and committed in a remote role

• Helping customers (and prospective customers) navigate our system via live chat, email, phone and video calls. • Encouraged to grow and offer more contributions to help the company grow and develop a better product.

• Handle incoming English requests from partners and users regarding bookings, fraud and technical issues • Collaborate closely with tech, product, retail, and finance teams • Drive process improvements and advocate for feature enhancements

Fashion meets conversation. We're looking for Dutch-speaking talents in Estonia who love helping customers and creating great shopping experiences. What we offer - 100% remote – work from wherever you're most productive - pay-per-ticket model – your earnings scale with your output - fully remote training (5 days) before you go live - personal onboarding and support from day one - part of a growing international freelancer network - long-term collaboration with real development opportunities What you’ll do You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail: - Inbound calls and written customer communication (email/chat) in Dutch - order management, returns processing, and general customer inquiries - providing product information and shopping advice - accurate documentation of each case in the CRM system - close collaboration with your team and Team Lead What you bring - first experience in customer service – ideally in an e-commerce, fashion, or contact center environment - native-level Dutch (written and spoken) – this is a must - good English skills for internal communication and training - strong communication skills and genuine enthusiasm for customer contact - self-motivation and discipline for independent remote work - stable internet connection and a quiet workspace - comfortable working with CRM tools and digital systems Key details - Training start: 04.05.2026 - Collaboration on a freelance basis (not an employment contract) Sounds like you? We're looking forward to hearing from you! All names are directed at all genders.