What You'll Do: This role is vital to our organization's mission and growth, and if selected, you'll work on the following challenging and interesting projects: - Become a subject matter expert in both client and Fusion applications, workflows and processes. - Work with complex healthcare workflows, demonstrating knowledge of integrated workflows, applications and problem analysis to provide system solutions for organizational needs. - Enhance customer insights by actively engaging with end-users, analyzing trends, and leveraging data to drive customer-centric decisions and product innovation - Collaborate with key stakeholders to gather requirements and design customized EHR solutions that meet the specific needs of the organization. - Configure and customize EHR workflows to align with clinical and administrative processes. - Collaborate with cross-functional teams by actively engaging with teams, sharing expertise, and aligning on project objectives to ensure seamless client and new product implementations. - Work to foster continuous improvement by identifying challenges, generating creative solutions, and contributing to product innovations that enhance client growth and efficiency. - Communicate project progress, challenges, and solutions effectively to stakeholders. - Adhere to HIPAA regulations for transactions, security and confidentiality. Who You Are: We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience: - Nursing or clinical background required. - Knowledge of correctional healthcare is preferred. - Bachelor's degree in a healthcare related field preferred. - 2-4 years of experience in a similar role - Proven experience in EHR system implementation and support. - Strong understanding of healthcare operations and clinical workflows. - Knowledge of healthcare regulations, including HIPAA. - Proficiency in EHR software, clinical workflows and client management. - Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Attention to detail and commitment to quality. - Ability to work independently and in a team environment. - Willingness to travel on site to client facilities is preferred. - Relevant certifications, such as Certified Correctional Health Professional (CCHP) are a plus. Additional Details: - This is a remote, full time, salaried role. - Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM EST or CST - This position description is not intended to be exhaustive, and other duties may be assigned as they arise. - It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team. - At this time, this position is not eligible for employment sponsorship. - Fusion is an equal employment opportunity employer. Compensation: - Salary Range: $80,000 - $100,000 - At Fusion, our salary ranges are designed to be competitive within our size and industry. Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities. - Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate’s unique profile and our commitment to pay parity. For Internal Use only: In reference to our Employee Referral Program, this opening is: Level 4

What You'll Do We’re looking for a Recruitment Coordinator to provide research support for clinical studies run by Carbon Health’s clinical research program, Carbon for Research. If you are passionate about clinical research and want to be part of building our clinical research division and part of a rapidly growing company, then this is the role for you. In this role, you’ll partake in clinical research studies from initiation to completion. You will conduct day to day operations of clinical research recruitment and retention. You’ll work closely with Principal Investigators, co-investigators, our clinical research supervisor, clinical research coordinators, clinics and its staff for each study that you are supporting, along with the Launchpad (HQ) team. There will be peak periods during the year with high workloads due to overlapping deadlines and time sensitive priorities. This role is a 100% remote position. BENEFITS - Medical, dental & vision coverage, effective first day of employment - Health Savings Account & Flexible Savings Account option for health care & dependent care - Paid time off, paid sick leave - 401k retirement savings plans with employer match - Life & Disability Insurance - DOT certification will be reimbursed where it is required for practice *Some benefits dependent on specialty and employment status We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.

The Supervisor is responsible for overseeing the daily operations of the Central Intake Clinical Care Representative team, including guidelines/protocols, processes, metrics adherence, call flows, and technical support. The Supervisor is responsible for leading and providing feedback to aid Clinical Care Representatives in meeting/exceeding performance expectations and the needs of our patients. ESSENTIAL FUNCTIONS - Directly supervises clinical staff - Coordinate training with the Clinical Educator and Department Coordinator for new staff members within department - Works with the Quality Analyst and Clinical Educator to perform initial and regular competencies and quality reviews of clinical staff to assure clinical standards are met and maintained - Evaluates staff performance and effectiveness and facilitates quarterly meetings with individual staff to discuss performance and goals or on an as-needed basis more frequently. - Mentors and counsels staff to include progressive disciplinary actions - Acts as first line resource for Clinical Care Representative staff and assists with escalated patient issues - Monitor call center metrics based on call volumes, average speed to answer, abandonment rate and service levels. - Utilizes analytical tools and data-centric thinking to evaluate and inform decisions regarding daily operations and Clinical Care Representative performance. - Focus on ensuring patient satisfaction, compliance, and efficiency - Perform duties of a Clinical Care Representative when required such as during peak volume timeframes - Evaluates workloads, patient flow and efficiencies and collaborates with Practice Manager, Department Coordinator and Clinical Educator on improvements - Acts as first line resource for IT issues - Collaborate with Clinical Educator to coordinate a competency structure for staff to include program development, content, assessment, documentation, and maintenance of training records - Collaborates with Clinical Educator and Department Coordinator to develop and implement new programs and processes to better serve our patients and team members - Provides coverage for Practice Manager and Department Coordinator in his/her absence (blocks, reschedules, On-Call) - Conducts Clinical Care Representative staff interviews and is involved in hiring decisions. JOB REQUIREMENTS - Bachelor’s degree desired, preferably in nursing or healthcare - Successful completion of RN program; unencumbered Maine RN license - Minimum 2 years supervisory experience in a clinical setting preferred - Call Center experience preferred - Proficiency in MS office applications; Word, Excel, Power Point, Outlook - Excellent analytical skills, professional judgment and decision-making ability - Proven Leadership skills - Excellent communication skills both oral and written - Ability to foster an enhanced team environment - Ability to prioritize, organize, and plan work independently - Committed to excellence in customer service and clinical care

Role Description The Clinical Office Specialist role will focus on delivering comprehensive training on products, providing clinical support, and driving sales growth. The Clinical Office Specialist will be assigned a defined geographic territory, providing effective instruction regarding the company’s products, intraoral digital technology, and related services, and introducing and communicating DDS Lab’s services to enhance the customers’ organization and contribute to sales growth. The position requires 80% travel (including some weekends). - Conducts on-site training sessions for dental practice customers and prospective customers on intraoral scanning technology for dental restorations and other dental lab technologies. - Guides customers to use DDS Lab as their dental lab for their lab business. - Supports sales growth by demonstrating the value of DDS Lab’s services and promoting products to increase usage among customers and potential customers. - Works closely with the Directors of Clinical Office Specialists to identify new DSO opportunities, grow existing DSO accounts, and deliver proper rules of engagement for each office. - Follows up (by phone, email, or in person) on education and sales needs submitted to clients. - Establishes professional client/DDS Lab relationships with appropriate client personnel (dental assistants, office managers, dentists, and key contact/point persons). - Submits weekly activity/call report concerning client-related activities for DDS Lab relationships to the Director of Clinical Office Specialists. - Performs all assigned duties in the assigned territory, including but not limited to meeting or exceeding all sales goals and initiatives. - Conducts product training sessions at client locations (i.e., Lunch-and-Learns, evening programs, Regional meetings, DSO annual meetings, etc.). - Provides a territory training forecast monthly. - Records all training activity and client contact information in HubSpot.com. - Must utilize the appropriate PPE while in the dental offices adhering to the necessary protocols established for infection control and sterilization. - Stays updated on industry trends, product innovation, and best practices in the dental industry to provide relevant insights and support. - Participates in sales meetings and strategy sessions to align training objectives with business growth goals. Qualifications - Knowledge of Intra-Oral Digital Technology and Implants – Must present a strong aptitude and comfort level to personally observe and advise on dental implant procedures and use of Intra-Oral Digital Technology. - Ability to effectively present information, communicate, and respond to questions clearly and persuasively with customers, management, and other key members of the company while maintaining a high level of professionalism. - Ability to read, analyze, and interpret documents in English, such as professional journals, technical procedures, governmental regulations, and procedure manuals. - Ability to write reports and business correspondence with strong attention to detail. - Ability to multi-task, use personal judgment, and utilize strong decision-making skills. - Proficiency in Microsoft Office Suite to effectively perform tasks, create training materials, and communicate with customers and colleagues. - Excellent organization and time management skills. - Previous dental experience in a lab or dental office is required with a high level of technical and material knowledge of dental products. - Must have a combination of 3-5 years of outside sales experience in dental or medical device or in-office clinical experience working as RDA or RDH. - Bachelor’s degree in dental technology, dental hygiene, or related field preferred; High School diploma or GED equivalent required. - Must have a dependable car that can be used for company travel for which appropriate reimbursement is provided and must possess a valid driver’s license with no significant violations or points. - Willingness to travel frequently (up to 80%) to customer locations and work flexible hours as needed.