Role Description Als junges, dynamisches Unternehmen brauchen wir tatkräftige Unterstützung in den Bereichen Customer Support & Administration. Dich erwarten abwechslungsreiche Aufgaben, spannende Herausforderungen und ein motiviertes Team mit Drive. Das Pensum von ca. 50% eignet sich ideal für Personen, die ihre Arbeitszeit auf mindestens 4, idealerweise 5 Tage pro Woche verteilen möchten. - Kundendienst/Community Management (Beantwortung von Kundenanfragen via E-Mail, Social Media und Telefon) - Unterstützung im Tagesgeschäft/Innendienst - Unterstützung in Projekten Qualifications - Motivierte, verantwortungsbewusste und zuverlässige Person - Eigeninitiative - Freude am Arbeiten im Team und im Umgang mit Menschen - Genauigkeit und Effizienz - Problemlösungs-Skills und kreative Denkweise - Stilsichere Deutsch- sowie Englischkenntnisse in Wort und Schrift, Französisch von Vorteil Company Description Dropz ist ein Schweizer Startup mit über 100'000 Kunden und dem Ziel, eine nachhaltige Alternative zu zuckerhaltigen, in Plastikflaschen abgefüllten Getränken zu etablieren.

• Review claims and collections submissions to ensure required documentation and information are complete and accurate • Enter and maintain accurate C&C case records and documentation in operational systems • Monitor case documentation and distribute cases to ensure compliance with required operational standards • Communicate with policyholders, brokers, and service users to obtain missing documentation or clarify information when required • Support customer-related inquiries by coordinating internally with Claims, Collections, and other operational teams • Create and manage internal or external tickets related to C&C operational issues, system support requests, or customer inquiries • Participate in system testing activities and review system-generated documentation to ensure timely updates and revisions • Perform the in-office C&C check process in coordination with the C&C accounting team • Perform additional operational tasks or special assignments as required to assist the C&C teams and support operational priorities • Support operational initiatives, process improvements, or system-related projects when required

• Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency. • Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners • Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution • Responsible for managing collection of past due invoices and other policy items for assigned portfolio • Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production • Support implementation of Voice of the Customer initiatives in the region

Role Description American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs. Remote Worker Guidelines: - This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. - This WFH position requires a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. - The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed; 100 down/20 up is recommended to support higher quality video meetings. Responsibilities - Receives and responds to telephone calls from members, fitness clubs, and health plans. - Demonstrates knowledge and understanding of all ASH Fitness products and programs. - Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner. - Ascertains the nature of the call and records information in the appropriate system. - Provides answers to member questions by following standard policies and procedures. - Coordinates collection of necessary information, including member co-pays or payments when necessary. - Forwards documentation to Research Team for follow-up if the issue requires additional action. - Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers. - Handles all issues requiring additional action within the necessary timeframes. - Manages time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner. - Attends and participates in meetings to discuss issues and foster teamwork among department personnel. - Responds to requests from other ASH department personnel, contacting clubs and members as required. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - 1 year experience performing customer service duties required. - Inbound call center experience preferred. - Experience in healthcare preferred. - Basic experience using Microsoft Office required. Requirements - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task, and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. - Ability to communicate both in verbal and written form. - Ability to travel within and around the facility or Work from Home (WFH) environment. - Capable of using a telephone, computer keyboard, and mouse. - Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment.