At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Job Summary: PointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact. We're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work. Reporting to the Director, Product Management Key Duties and Responsibilities: • Own product strategy, roadmap, and execution for your portfolio of Senior Care products • Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests • Partner closely with engineering teams to shape solutions and deliver outcomes • Identify opportunities to modernize legacy products through AI, automation, and smarter workflows • Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction • Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders • Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration Your Key Strengths: • Bachelor's degree in Healthcare, Engineering, Business Administration, or related field • 3+ years of product management experience • Experience managing software products through the full development lifecycle • Strong background in healthcare IT, clinical workflows, or regulatory systems • Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority • Comfort with technical concepts including APIs, integrations, and modern development practices • Excellent communication skills — you can make complex topics clear for any audience Nice to haves: • Experience building or integrating AI/ML-powered product features • Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows • A track record of revitalizing or modernizing legacy products • A bias toward product impact over process — you focus on outcomes, not just output $110,000 - $130,000 a year US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $110,000 - $130,000 + 10% performance-based bonus and full-time benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Periodic travel to Mississauga and/or Salt Lake City for onboarding, team events, and company meetings. You'll also travel to customer sites as needed to lead discovery sessions, participate in feedback discussions, and deepen your understanding of how our products are used in practice. #LI-MG1 #LI-Remote Tech C - P2 PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Location: 100% Remote (Base: Greece Only) In the high-stakes landscape of European insurance, trust is the fundamental currency. We are currently headhunting German-speaking professionals to join a specialized remote task force supporting one of Germany's most prestigious insurance conglomerates. This is a high-level advisory mandate that transcends conventional support. Operating from your home base anywhere in Greece, you will manage complex portfolios, navigate sensitive claims, and provide the technical precision that 13 million German policyholders expect from an industry leader. This position offers a rare professional equilibrium: maintaining rigorous German corporate standards while enjoying the unparalleled quality of life in the Mediterranean. THE ROLE: STRATEGIC ADVISORY & RISK MANAGEMENT As a Remote Portfolio Consultant, you serve as the expert voice of the brand. Your objective is to manage the critical intersection of legal policy, financial security, and stakeholder empathy. - End-to-End Policy Architecture: Consult on a diverse range of products, including Motor, Liability, and Property insurance, ensuring clients are optimized for their specific risk profiles. - Complex Claims Navigation: Act as the primary liaison for policyholders during "moments of truth," guiding them through the claims lifecycle with technical accuracy and emotional intelligence. - Strategic Retention: Identify opportunities to enhance institutional loyalty through personalized coverage reviews and administrative excellence. - Technical Governance: Utilize high-tier CRM and insurance-specific software to manage data integrity under strict GDPR and German regulatory frameworks. - Knowledge Leadership: Contribute to a remote culture of excellence by identifying process improvements and participating in specialized training workshops. CANDIDATE ARCHETYPE: THE IDEAL PROFILE We are seeking a sophisticated communicator who thrives in an autonomous, decentralized professional environment. - Linguistic Authority: Native or near-native (C1/C2) German is mandatory. You must be capable of discussing complex contractual terms with absolute clarity. Professional English (B2) is required for internal reporting and global synchronization. - Analytical Rigor: The ability to deconstruct complex information and translate it into actionable advice for the end-user. - Professional Resilience: The capacity to remain composed and solution-oriented when managing high-value claims or sensitive inquiries. - Operational Autonomy: A proven history of maintaining high productivity and strict confidentiality in a 100% remote setting. - Professional Pedigree: Experience in finance, insurance, or legal support is a significant advantage; however, we provide a Certified Insurance Academy for high-potential candidates. THE PREMIUM REWARDS STRUCTURE We offer a relocation and benefits ecosystem engineered for professionals seeking a long-term career pivot to Greece. Relocation Concierge (The "Soft Landing" Program) - Inbound Logistics: Fully subsidized air travel to Greece. - Executive Transition: 4 weeks of premium hotel accommodation provided upon arrival to ensure a frictionless transition. - Administrative Support: Dedicated concierge service for Greek tax (AFM) and social security (AMKA) registration. Compensation & Professional Evolution - Elite Salary Package: A competitive base salary (paid 14 times per year in accordance with Greek labor law) plus performance-linked seniority bonuses. - Total Protection: Comprehensive private health and life insurance plans that supplement the national system. - Enterprise Infrastructure: High-specification company hardware and ergonomic home-office peripherals provided. - Vertical Trajectory: Access to leadership development programs; we prioritize internal mobility for Specialist and Management-level tiers.

Title: Onboarding Trainer, Tier 1 Customer Support Location: Fully Remote - USA Remote - Nashville, TN 37203 Company Overview HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives. Why Join Us At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. We're proud of our values-forward culture that offers our people: - Mission-oriented work - Diverse and inclusive culture - Competitive Compensation & Bonuses - Comprehensive Insurance Plans - Mental and Physical Health Support - Work-from-home flexibility - Fitness Center Reimbursements - Streaming Good time off for volunteering - Wellness workshops - Buddy Program for new HealthStreamers - Collaborative work environment - Career growth opportunities - Continuous learning opportunities - Inspiring workspaces to collaborate and connect with other HealthStreamers - Free employee parking at our Resource Centers in Nashville and San Diego At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Information Position Overview HealthStream is known for delighting customers in every interaction. The On-Boarding Trainer, Tier 1 Customer Support is responsible for working with Tier 1 leadership to support the team in providing world class customer service to internal and external customers through new-hire training, team quality audits, and on-going skills training. To perform this job successfully, the On-Boarding Trainer, Tier 1 Customer Support must serve as an advocate for customers and work to ensure their satisfaction by providing excellent in-team training and quality audits. This role is part of the Tier 1 leadership team and works together in planning, coordinating, and influencing the activities of the customer support team and in maintaining and enhancing customer delight. Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. - Has working knowledge of current trends in AI and is passionate about exploring and implementing ways to use AI to improve new hire on-boarding and on-going skills training. - Will examine current training processes across Tier 1 to document, align where appropriate, and streamline with the goal of minimizing time between date of hire and readiness to work directly with customers. - Achieves customer support objectives by assessing and developing product training materials on an on-going basis, facilitating micro or in-place training for the Tier 1 team, and implementing on-going training for all Tier 1 Specialists, including those acquired through company acquisitions. - Supports the Tier 1 team by coaching Customer Support Specialists (CSSs) and patiently teaching complex concepts. - Facilitates all new hire and on-boarding activities and training, including scheduling, teaching, coaching, and encouraging new CSSs. - Assesses the quality and accuracy of case resolutions and customer communications by performing regular call and case audits for the Customer Support team. - Provides timely feedback and coaching to CSSs. Alerts leadership regarding any concerns or trends that need addressing during initial training or ongoing operations management. - Actively participates in efforts to continuously improve the accuracy and efficiency of quality audits. - Develops documentation, new training materials and curricula, and creates new ways of delivering efficient, practical and effective training to the team. - Improves customer service quality results by studying, evaluating, and recommending processes; communicating audit metrics; monitoring and analyzing results; and sharing trends and findings with team leadership. - Ensures that the necessary resources and training tools are available for quality customer service delivery. - Assists in Team Lead responsibilities as needed. - Acts as a phone Specialist during call volume surges. Qualifications Requirements - Bachelor’s degree required. Equivalent experience will be considered in lieu of education. - Direct experience with HealthStream products and additional background in a customer support-related field. - Excellent knowledge of leadership methods, techniques, and awareness of industry latest technology trends and applications. Specific knowledge of, passion for, and/or ability to learn using AI in the pursuit of more efficient on-boarding training. - Supervisory or coaching experience required. - Experience teaching, training and/or giving feedback in a formal coaching environment highly preferred. Qualifications - Need to either have, or be able to rapidly develop, a strong working knowledge of HealthStream's products and applications. - Mid-to-high level computer skills including Microsoft Office, Teams, and Salesforce. - Need to either have, or be able to rapidly develop, a strong working knowledge of using AI to improve effectiveness and efficiency of the role. - Teaching, coaching, and/or supervisory experience. - Strong interpersonal, written, and oral communication skills required. Instructional, facilitation, and presentation skills are a plus. - Excellent analytical and problem-solving abilities, highly self-motivated and independent while being able to accept direction with completion of tasks. - Customer-centric mindset, strong interpersonal skills, and patience. - Ability to comfortably interface with technical personnel. - Multi-task oriented; works with a sense of urgency and a desire for excellence in performance. - Ability to learn new technologies to meet internal training goals. - Reliable with a strong work ethic. - Ability to think strategically and to lead with patience. - Ability to teach complex concepts in meaningful ways, and to understand different learning and teaching styles. - Strong organizational skills and the ability to work independently with little supervision. - Stress tolerance. - Strong client-facing and communication skills. - Customer service focus. - Problem analysis and problem-solving skills. - Decision-making abilities. - The desire to develop leadership skills and learn new supervisory skills. - The ability to give and receive meaningful feedback to promote a culture of learning. Compensation - The salary range for this position is $55,727 - $60,000. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits HealthStream offers a comprehensive benefits package to eligible employees, including: - Medical, Dental and Vision insurance - Paid Time Off - Parental Leave - 401k and Roth - Flexible Spending Account - Health Savings Account - Life Insurance - Short- and Long-Term Disability - Medical Bridge Insurance - Critical Illness Insurance - Accident Insurance - Identity Protection - Legal Protection - Pet Insurance - Employee Assistance Program - Fitness Reimbursement Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare. Req #45871

Who are we? Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale. By combining deep system context with AI-driven insights and automation, Komodor enables DevOps, SREs, and developers to quickly understand issues, prevent incidents, and operate complex cloud-native environments with confidence. We are now looking for an experienced Customer Success Manager (CSM) who shares our passion for innovation and customer-centric excellence. Core Mission: Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value. You operate at the intersection of business outcomes and technical adoption; you don't build the solution, but you own whether the customer believes it's working. Your role involves understanding each customer's unique business and technical needs, goals, and challenges, allowing you to tailor our solution accordingly. You will ensure customers are successful through their path to production value by understanding where they are in their Kubernetes journey, diagnosing adoption gaps, and driving time-to-value with a hands-on, prescriptive approach to ensure a smooth implementation and adoption process; all while emphasizing the seamless experience provided by Komodor. Your Core Mission will encompass: - Driving Success: Ensure that customers fully leverage Komodor's AI SRE and cost optimization capabilities, Accelerating MTTR and optimizing Kubernetes costs. - Impactful Engagement: Navigate a diverse customer portfolio, bringing a point of view to each customer interaction on where value is being left on the table. - Building Connections: Create robust relationships with stakeholders, advancing Komodor's footprint in the Kubernetes ecosystem. - Customer Retention & Expansion: Retain and grow customer engagement by identifying opportunities to extend our reach and value. - Collaborative Integration: Work in collaboration with Komodor's product, solutions, and sales teams to amplify customer demand an Requirements Qualifications: - Bachelor's degree in Computer Engineering or a related field (or equivalent work experience). - Proven experience working with Engineering and DevOps professionals on customer side - Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other customer facing role that requires strong organizational and technical understanding of our persona - Fluency in AI (models/skills/pipelines) required - Working knowledge of the monitoring/observability ecosystem is required. - Working knowledge of cloud native/DevOps tools and Cloud computing - Big plus - Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. - Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism and “can-do” attitude. - Great presentation skills and bias to communicating value and impact. - Comfortable delivering training and enablement in a 1:1 or team based setting to facilitate adoption - Excellent organizational and project management skills required - Proficiency in CRM software, product usage and other CS related tools. - Demonstrated ability to collaborate and work effectively in a team environment. - You’re proactive and drive meaningful outcomes with customers. . What do we offer? - Remote first culture - Great culture and perks. - Options & benefits. - Growth opportunities! - Industry Conferences - Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.