Title: Onboarding Trainer, Tier 1 Customer Support Location: Fully Remote - USA Remote - Nashville, TN 37203 Company Overview HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives. Why Join Us At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. We're proud of our values-forward culture that offers our people: - Mission-oriented work - Diverse and inclusive culture - Competitive Compensation & Bonuses - Comprehensive Insurance Plans - Mental and Physical Health Support - Work-from-home flexibility - Fitness Center Reimbursements - Streaming Good time off for volunteering - Wellness workshops - Buddy Program for new HealthStreamers - Collaborative work environment - Career growth opportunities - Continuous learning opportunities - Inspiring workspaces to collaborate and connect with other HealthStreamers - Free employee parking at our Resource Centers in Nashville and San Diego At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Information Position Overview HealthStream is known for delighting customers in every interaction. The On-Boarding Trainer, Tier 1 Customer Support is responsible for working with Tier 1 leadership to support the team in providing world class customer service to internal and external customers through new-hire training, team quality audits, and on-going skills training. To perform this job successfully, the On-Boarding Trainer, Tier 1 Customer Support must serve as an advocate for customers and work to ensure their satisfaction by providing excellent in-team training and quality audits. This role is part of the Tier 1 leadership team and works together in planning, coordinating, and influencing the activities of the customer support team and in maintaining and enhancing customer delight. Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. - Has working knowledge of current trends in AI and is passionate about exploring and implementing ways to use AI to improve new hire on-boarding and on-going skills training. - Will examine current training processes across Tier 1 to document, align where appropriate, and streamline with the goal of minimizing time between date of hire and readiness to work directly with customers. - Achieves customer support objectives by assessing and developing product training materials on an on-going basis, facilitating micro or in-place training for the Tier 1 team, and implementing on-going training for all Tier 1 Specialists, including those acquired through company acquisitions. - Supports the Tier 1 team by coaching Customer Support Specialists (CSSs) and patiently teaching complex concepts. - Facilitates all new hire and on-boarding activities and training, including scheduling, teaching, coaching, and encouraging new CSSs. - Assesses the quality and accuracy of case resolutions and customer communications by performing regular call and case audits for the Customer Support team. - Provides timely feedback and coaching to CSSs. Alerts leadership regarding any concerns or trends that need addressing during initial training or ongoing operations management. - Actively participates in efforts to continuously improve the accuracy and efficiency of quality audits. - Develops documentation, new training materials and curricula, and creates new ways of delivering efficient, practical and effective training to the team. - Improves customer service quality results by studying, evaluating, and recommending processes; communicating audit metrics; monitoring and analyzing results; and sharing trends and findings with team leadership. - Ensures that the necessary resources and training tools are available for quality customer service delivery. - Assists in Team Lead responsibilities as needed. - Acts as a phone Specialist during call volume surges. Qualifications Requirements - Bachelor’s degree required. Equivalent experience will be considered in lieu of education. - Direct experience with HealthStream products and additional background in a customer support-related field. - Excellent knowledge of leadership methods, techniques, and awareness of industry latest technology trends and applications. Specific knowledge of, passion for, and/or ability to learn using AI in the pursuit of more efficient on-boarding training. - Supervisory or coaching experience required. - Experience teaching, training and/or giving feedback in a formal coaching environment highly preferred. Qualifications - Need to either have, or be able to rapidly develop, a strong working knowledge of HealthStream's products and applications. - Mid-to-high level computer skills including Microsoft Office, Teams, and Salesforce. - Need to either have, or be able to rapidly develop, a strong working knowledge of using AI to improve effectiveness and efficiency of the role. - Teaching, coaching, and/or supervisory experience. - Strong interpersonal, written, and oral communication skills required. Instructional, facilitation, and presentation skills are a plus. - Excellent analytical and problem-solving abilities, highly self-motivated and independent while being able to accept direction with completion of tasks. - Customer-centric mindset, strong interpersonal skills, and patience. - Ability to comfortably interface with technical personnel. - Multi-task oriented; works with a sense of urgency and a desire for excellence in performance. - Ability to learn new technologies to meet internal training goals. - Reliable with a strong work ethic. - Ability to think strategically and to lead with patience. - Ability to teach complex concepts in meaningful ways, and to understand different learning and teaching styles. - Strong organizational skills and the ability to work independently with little supervision. - Stress tolerance. - Strong client-facing and communication skills. - Customer service focus. - Problem analysis and problem-solving skills. - Decision-making abilities. - The desire to develop leadership skills and learn new supervisory skills. - The ability to give and receive meaningful feedback to promote a culture of learning. Compensation - The salary range for this position is $55,727 - $60,000. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits HealthStream offers a comprehensive benefits package to eligible employees, including: - Medical, Dental and Vision insurance - Paid Time Off - Parental Leave - 401k and Roth - Flexible Spending Account - Health Savings Account - Life Insurance - Short- and Long-Term Disability - Medical Bridge Insurance - Critical Illness Insurance - Accident Insurance - Identity Protection - Legal Protection - Pet Insurance - Employee Assistance Program - Fitness Reimbursement Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare. Req #45871

Who are we? Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale. By combining deep system context with AI-driven insights and automation, Komodor enables DevOps, SREs, and developers to quickly understand issues, prevent incidents, and operate complex cloud-native environments with confidence. We are now looking for an experienced Customer Success Manager (CSM) who shares our passion for innovation and customer-centric excellence. Core Mission: Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value. You operate at the intersection of business outcomes and technical adoption; you don't build the solution, but you own whether the customer believes it's working. Your role involves understanding each customer's unique business and technical needs, goals, and challenges, allowing you to tailor our solution accordingly. You will ensure customers are successful through their path to production value by understanding where they are in their Kubernetes journey, diagnosing adoption gaps, and driving time-to-value with a hands-on, prescriptive approach to ensure a smooth implementation and adoption process; all while emphasizing the seamless experience provided by Komodor. Your Core Mission will encompass: - Driving Success: Ensure that customers fully leverage Komodor's AI SRE and cost optimization capabilities, Accelerating MTTR and optimizing Kubernetes costs. - Impactful Engagement: Navigate a diverse customer portfolio, bringing a point of view to each customer interaction on where value is being left on the table. - Building Connections: Create robust relationships with stakeholders, advancing Komodor's footprint in the Kubernetes ecosystem. - Customer Retention & Expansion: Retain and grow customer engagement by identifying opportunities to extend our reach and value. - Collaborative Integration: Work in collaboration with Komodor's product, solutions, and sales teams to amplify customer demand an Requirements Qualifications: - Bachelor's degree in Computer Engineering or a related field (or equivalent work experience). - Proven experience working with Engineering and DevOps professionals on customer side - Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other customer facing role that requires strong organizational and technical understanding of our persona - Fluency in AI (models/skills/pipelines) required - Working knowledge of the monitoring/observability ecosystem is required. - Working knowledge of cloud native/DevOps tools and Cloud computing - Big plus - Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. - Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism and “can-do” attitude. - Great presentation skills and bias to communicating value and impact. - Comfortable delivering training and enablement in a 1:1 or team based setting to facilitate adoption - Excellent organizational and project management skills required - Proficiency in CRM software, product usage and other CS related tools. - Demonstrated ability to collaborate and work effectively in a team environment. - You’re proactive and drive meaningful outcomes with customers. . What do we offer? - Remote first culture - Great culture and perks. - Options & benefits. - Growth opportunities! - Industry Conferences - Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description Working under the supervision of the Eleversity Customer Service Lead (CSL), the Project Support Specialist (PSS) has the responsibility for providing administrative support, training calendar development, and customer service for the Innovations in Employment Supports Project to support virtual trainings. The Project Support Specialist will support and promote the mission, vision, and values of Heritage Christian Services, Inc. Pay for this position: $21.49 / hr - $22.26 / hr The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. Responsibilities - Assist participants with using the online registration platform, accessing transcripts, and other challenges that may present. - Provide timely customer service via emailed inquiries through the Eleversity contact email, as well as phone calls. - Prepare educational materials as needed, including printing class materials for in-person events. - Maintain and update Eleversity’s Learning Stream database and website as assigned by CSL. - Create training announcements and informational flyers for the Innovations events, using Canva and Microsoft applications. - Email training announcements and informational flyers to the Innovations Listserv using Constant Contact. - Prepare data required for completion of monthly/quarterly reporting to ensure timely billing. - Manage T: Drive folder containing attendance sheets, and class Chats. - Support Innovations trainings by: - Completing monthly availability calendar via Google drive. - Providing technical assistance to class participants. - Assisting the trainer with attendance and monitoring chat box. - Monitoring class engagement to ensure professional behavior, following the TA protocol. - Provide TA coverage in emergencies. - Train new TAs as assigned by the CSL. Qualifications - High school diploma or equivalent. - 1-2 years’ experience providing administrative support. - Demonstrated professional customer services via phone and email communication. - Excellent interpersonal and customer service skills. - Proficient in Microsoft Office programs including Word, Excel, and Outlook. - Proficient navigating Zoom video platform. - Proven ability to manage multiple priorities and skilled in handling concurrent tasks. - Demonstrated ability to work autonomously. - Maintains a professional appearance and conduct when attending in-person meetings, and virtual events. - Demonstrated thorough attention to detail. - Ability and willingness to work remotely and at the corporate office as required. Our Commitment to Equity and Justice We believe that people are entitled to dignity, respect, equity, and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

Role Description We are currently looking for motivated individuals interested in working remotely as Entry Level Travel Advisors. In this role, you will help clients plan and book travel arrangements including resorts, cruises, flights, and hotels, all while working from home on a flexible schedule. No prior travel industry experience is required. Training and support are provided from day one to help you learn everything you need to research, plan, and book travel for your clients. - Help clients plan vacations and travel experiences - Research travel options including flights, hotels, cruises, and resorts - Book travel reservations based on client preferences - Provide travel information and destination recommendations - Communicate with clients throughout the booking process - Prepare travel confirmations and itineraries - Assist with updates or questions related to travel plans - Maintain organized records of client reservations - Stay informed about travel suppliers and destination updates Qualifications - Strong communication and customer service skills - Organized and detail oriented - Comfortable working with computers and online platforms - Ability to work independently in a remote environment - Positive attitude and willingness to learn - Interest in travel and customer service Benefits - Fully Remote (Work From Home) role - Flexible schedule - Full training and ongoing support provided Company Description