Summary We are currently seeking motivated and service-oriented individuals to join our team as Remote Travel Customer Care Advisor. In this role, you'll help support clients throughout their trip preparation experience by assisting with coordination steps, answering questions, and helping ensure travel arrangements stay accurate and organized. This flexible remote opportunity is well suited for individuals who enjoy working with people, managing details, and contributing to positive customer experiences while building skills in a supportive virtual environment. No previous travel industry background is required—training and ongoing guidance are provided. Role Responsibilities - Assist clients by reviewing travel preferences, timelines, and planning requests - Support coordination of lodging, transportation services, and activity selections - Provide updates regarding reservation progress and next planning steps - Help review available travel options using approved supplier systems - Respond to customer questions through phone, email, and secure online messaging tools - Support service-related updates and follow-up coordination as needed - Maintain accurate documentation within internal systems - Participate in onboarding sessions and continued learning opportunities Benefits - 100% remote work structure - Flexible scheduling designed to support independent workflow - Structured onboarding with continued training support - Access to established supplier partnerships and coordination platforms - Eligibility for travel-related incentives and recognition programs - Opportunities to grow into advanced planning or advisory roles Preferred Qualifications - Strong communication skills with a customer-service mindset - Reliable organization and attention to detail - Comfort working independently in a virtual environment - Familiarity with web-based tools and communication platforms - Experience in customer service, hospitality, scheduling, or administrative support is helpful but not required - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions If you enjoy assisting customers, staying organized, and supporting meaningful travel experiences in a flexible remote setting with training provided, we encourage you to apply for the Remote Travel Customer Care Advisor opportunity today

Overview We are currently growing our virtual support team and are inviting applications for a Client Support Travel Specialist opportunity. In this role, you'll assist clients as they prepare for upcoming trips by helping organize planning details, reviewing available options, and ensuring each step of the process stays clear and on schedule. This remote position is a strong match for individuals who enjoy helping others, staying organized across multiple tasks, and building valuable coordination skills in a flexible work environment. No prior travel industry experience is required—training and ongoing support are provided from the start. Responsibilities - Communicate with clients to gather travel preferences and scheduling needs - Assist with coordinating accommodations, transportation arrangements, and activities - Help review travel selections through approved booking platforms - Provide updates regarding confirmations and planning progress - Respond to client questions using phone, email, and secure digital messaging tools - Support changes, adjustments, and follow-up service requests when needed - Maintain accurate records within internal coordination systems - Participate in onboarding sessions and continued training opportunities What This Opportunity Offers - Fully remote position fit to your schedule - Step-by-step onboarding support for new team members - Continued access to training and development resources - Use of established supplier platforms and planning tools - Eligibility for travel-related incentives and recognition programs - Opportunities to grow into advanced planning or advisory roles Preferred Qualifications - Strong communication skills and a client-focused approach - Reliable attention to detail and organizational ability - Comfortable working independently in a remote environment - Familiarity with basic computer systems and online communication tools - Experience in customer service, scheduling, hospitality, or administrative support is helpful but not required - Must be at least 18 years of age - Applicants must be authorized to work within the US, UK, Mexico, Australia, Spain, or approved hiring regions If you enjoy helping others prepare for memorable travel experiences and are looking for a flexible remote opportunity with training provided and room for growth, we encourage you to apply for the Client Support Travel Specialist role today.

Position Overview We are currently expanding our remote team and seeking service-focused individuals to join us as Concierge Support Specialist. In this role, you'll help clients prepare for upcoming travel experiences by assisting with service coordination, sharing planning updates, and ensuring important details remain organized throughout each stage of the process. This opportunity is ideal for individuals who enjoy providing personalized support, communicating with clients, and helping create smooth and positive planning experiences while working independently in a flexible remote environment. Structured onboarding and continued guidance are provided to support your success. Core Responsibilities - Connect with clients to learn about their travel interests, timelines, and service preferences - Assist with arranging trip components such as lodging, transportation options, and activities - Provide status updates related to confirmations and next coordination steps - Review available service selections using approved supplier systems - Respond to client questions through email, phone, and secure messaging platforms - Help manage adjustments and service-related requests as needed - Maintain organized coordination records within internal platforms - Participate in onboarding sessions and continued learning opportunities What This Opportunity Offers - 100% remote work structure - Flexible scheduling designed for independent workflow - Step-by-step onboarding with ongoing training resources - Access to established coordination tools and supplier partnerships - Eligibility for travel-related incentives and recognition programs - Opportunities to grow into advanced planning or advisory pathways Preferred Qualifications - Strong communication skills with a client-service mindset - Reliable organization and attention to coordination details - Confidence working independently in a virtual setting - Comfort navigating web-based tools and communication platforms - Background in hospitality, customer support, scheduling, or administrative roles is helpful but not required - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. Role Overview We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as a Member Advocate Specialist. In this role, your primary responsibility will be supporting the member journey of beneficiaries specifically interested in hospital indemnity products. You will become a subject matter expert on these products, assisting customers with their inquiries and guiding them through the post-enrollment activities. You will handle both inbound and outbound customer service calls fluently while managing a high volume of calls, ensuring a seamless experience. Additionally, you will be expected to convert at a high percentage while maintaining high levels of member satisfaction and retention. This is a temporary role and is scheduled to end on December 8, 2026. Must be available to work extended hours and overtime during the Annual Enrollment Period, October 15th to December 7th, 2026. This role will be employed through a third party staffing vendor and will pay $22 per hour and commission. What you’ll do: - Serve as a key member of a dedicated Hospital Indemnity Plan (HIP) team, providing expert support to beneficiaries focused on hospital indemnity products. - Verify enrollment of new clients interested in Hospital Indemnity products and complete post-enrollment activities to assist customers in their newly enrolled plan. - Handle inbound customer service calls from existing members, address mailer campaigns regarding Hospital Indemnity plans, answering questions, resolving issues between carrier and member, and providing information about our complimentary services. - Identify and resolve member issues efficiently and effectively, ensuring a positive experience. - Assist members with questions related to their current plan, explain benefits included in their plan and how to use them. - Sell new Hospital Indemnity and Medicare Advantage plans, if needed. - Perform outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans. - Accurately use the on-screen script and tools provided to help find client information, answer questions about our member’s plan, and efficiently document notes and outcome of the interaction. - Demonstrate eHealth’s values in your behaviors, practices, and decisions. Who you are: - You have the ability to obtain your resident state health insurance license or currently possess an active health insurance license - You can work a shift between 5:00 AM – 6:00 PM PST Monday through Friday and work overtime, weekends, and holidays as needed - You have strong organizational, interpersonal, and communication skills. - You have the ability to handle high call volumes and manage multiple tasks simultaneously. - You have a high level of integrity and customer focus - You are comfortable with desktop computers, including knowledge of Office applications and web browsing What We Offer: - Competitive hourly wage and commission opportunity - Milestone bonuses - Comprehensive training and support - A positive and collaborative work environment - The opportunity to make a meaningful impact on our member community. *Please note the above is a summary of responsibilities; a full job description is available upon request. NOTE: As a licensed position working within a regulated industry, all Member Advocate Specialists must undergo extensive background checks that will include criminal background and credit history reports. eHealth may deny employment to or terminate the employment of any applicant or employee for whom the results of the background checks prevent or adversely affect licensing or certification. - The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.- Hourly Pay Rate -- eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.