Role Description An established organization is seeking an experienced Commercial Liability Adjuster with a background in Bodily Injury claims. This fully remote position involves handling Commercial Auto and General Liability claims across the United States. The ideal candidate will have experience managing complex injury cases, including litigation, and will demonstrate strong analytical and communication skills. - Handle complex Commercial Auto and General Liability claims, including Bodily Injury, ensuring files are accurately documented and coded. - Oversee the litigation process for assigned claims and maintain regular communication with stakeholders. - Coordinate vendor management, including use of independent adjusters for investigations. - Report large losses to excess carriers as appropriate. - Develop and maintain action plans to ensure compliance with state contact requirements and drive timely, appropriate claim resolution. - Identify and pursue subrogation and risk transfer opportunities. - Manage communication with insureds, clients, and brokers regarding claim status and resolution. Qualifications - Proven experience handling complex liability and coverage matters. - TPA experience preferred. - General Liability claims experience. - Litigation experience. - Experience handling claims with authority up to approximately $1 million. - Licensed Adjuster in multiple jurisdictions (Must have Resident Adjuster/Home State Adjuster license). - Auto Physical Damage handling experience preferred. - Ability to work effectively in a fast-paced environment and present cases to internal and external stakeholders. Benefits - Hourly Rate: $31.00 (commensurate with experience). Company Description

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products. We are currently seeking an Intermediate Claims Adjudicator and Administrator for our client base across Canada. Empathic, professional, highly organized and tenacious, the successful candidate thrives in a team environment and is motivated to maintain exemplary customer service to our clients when it matters most. Position Responsibilities: - Consistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism, empathy and through active listening - Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits - Document the claim file to ensure an accurate record of events that transpire in the claim handling - Obtain proper file information and review with policy provisions to verify eligibility - Accurately maintain claim records on system to ensure accuracy of reserve calculations - Set up death claim notifications and file responses - Monitor team inbox for rush request and delegate work as required Required Qualifications: - 1-2+ years’ experience in adjudicating claims, would be an asset. - Customer service oriented individual. - Excellent interpersonal skills with good oral and written communication skills for use in dealing with internal and external customers, claimants, brokers, physicians and employees. - Ability to respond constructively and decisively in high pressure or emotional situations and to respond positively to change. - Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code and underwriting processes are an asset - Ability to thrive in a high energy culture - Continuous improvement mindset - Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec Preferred Qualifications: - Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate - Adaptability: adapts and stimulates change to achieve the desired results - Resilience: drives forward towards objectives in the face of adversity and resistance - Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience - Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. #LI-REMOTE The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $52,650.00 CAD - $87,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a Field Claims Specialist II, Material Damage work‑from‑home opportunity in the South Sacramento, Elk Grove, Stockton Corridor with day/regional travel in a company‑provided vehicle throughout the week in that same area. Responsibilities include onsite and virtual inspections, with opportunities to support additional territories. Occasional overnight travel and CAT duty are required. #LI-JJ1 #LI-Remote Job Description Summary Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment, where your professional growth and development is both encouraged and supported, we want to know more about you! As a Field Claims Specialist, you’ll investigate, evaluate and resolve material/physical damage of a moderate to severe nature. We’ll count on you to promote and provide exceptional customer service. You’ll be responsible for handling claims according to prescribed authorization and claims best practices. Job Description Key Responsibilities: - Deals with all assigned claims, promptly and efficiently, with little or no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. - Determines proper policy coverages and applies best claims practices to conclude assigned cases according to company guidelines. - Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary in alignment with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures. - Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training sessions. - Maintains current knowledge of local industry repair procedures and local market pricing. - Submits severe incident reports, reinsurance reports and other information to claims management as needed. - Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. - Delivers outstanding customer service experience to all internal, external, current and prospective Nationwide customers. - Mentors less experienced claims associates and assists with training/presentations as assigned by claims management. May perform other responsibilities as assigned. Reporting Relationships: Reports to Claims Manager. Individual contributor role. Typical Skills and Experiences: Education: Undergraduate degree or equivalent experience. License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes. Professional development such as IIA or CPCU preferred. Experience: Three to five years of successful experience in customer service and/or claims handling required. Material/physical damage experience preferred. Related repair industry experience a plus. Knowledge, Abilities and Skills: Demonstrated knowledge of customer service principles, insurance company operations and multiple property casualty insurance lines of business. Material/physical damage repair processes, vendor management, customer service techniques, and all related claims systems. Demonstrated knowledge and adherence to best claims practices. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE). Validated ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Confirmed knowledge of insurance contracts and the legal aspects of court procedures affecting legal liability for insurance lines. Knowledge of claims systems. Demonstrated analytical skills needed to make decisions and reach resolutions in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter specialist on respective claims projects. Proven organizational skills to effectively prioritize. Demonstrates strong but flexible standards and can act different, can be seen as balanced based on the conflicting demands of the position. Excellent written and verbal communication skills necessary to effectively communicate and/or collaborate with policyholders, claimants’ attorneys, agents, and general public. Demonstrated leadership capabilities to effectively train, coach, and mentor less experienced associates. Ability to operate a personal computer and related software. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Field or office claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Able to make physical inspections of accident scenes. Able to climb, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Extended and/or non-standard hours as required. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. #claims NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Field Claims Specialist II, Material Damage : $62,500.00-$115,500.00 The expected starting salary range for Field Claims Specialist II, Material Damage : $62,500.00 - $93,500.00

Role Description This position is for a "Hearing Representative", located in the Department of Labor, Division of Energy Employees Occupational Illness Compensation (DEEOIC), Final Adjudication Branch (FAB). DEEOIC administers the benefits' provisions of the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). The purpose of this position is to serve as the Final Adjudication Branch's authority and representative in reviewing claims, conducting hearings and issuing determinations. Responsibilities: - Independently review the evidence of record and the recommended decisions issued by the DEEOIC District Offices for factual and legal accuracy prior to scheduling a hearing. - Craft a final decision to either affirm the recommended decision or remand the case back to the District Office for further development and the issuance of a new recommended decision. - Review claimant requests for reconsideration of final decisions with delegated authority to finalize or modify decisions of the initial claims examiner. Qualifications - You must meet the Specialized Experience to qualify for Workers' Compensation Claims Examiner, as described below. - For GS-13: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-12 in the Federal Service. Requirements - Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. - Qualifying specialized experience for GS-13 includes: - Applying laws, rules, regulations, policies, and procedures when reviewing claims for benefits. - Adjudicating highly complex cases for benefits based on evidence. - Composing and issuing final decisions that affirm or remand cases for further development.