• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Exercises wide latitude in determining objectives and approaches to engagements. • Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements. • Works on issues that impact design/selling success, future concepts, and product offerings. • Ability to mentor Software Engineers • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET • Design and present projects to improve current process and overall platform. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

In this role, the Medicaid Auditor III will be responsible for performing and reporting on Medicaid Managed Care Plans and providers to identify potential fraud, waste, and abuse; issue findings and recommendations; and identify improper payments. Audit assignments can be programmatic or financial and may range from desk reviews and/or onsite review activities as determined by federal and state regulations. Specific review types may include case management, program payment appropriateness, program and policy compliance, billing, coding and medical record documentation reviews, as well as research and analysis of industry trends. The Medicaid Auditor III will perform audits as assigned which consist of but are not limited to performing licensing and exclusion reviews on providers and work with the medical staff to ensure services are reimbursed meet regulatory requirements. The Medicaid Auditor III will work independently as well as collaboratively with other audit staff.    Job Responsibilities:   - Applies in-depth knowledge of federal and state regulations and healthcare industry standards.    - Comprehends and follows auditing plans and methodologies specific to contract requirements.     - Prioritization and assignment of workload, ensuring adherence to task order policies and procedures.    - Examines and calculates data from financial documents and statements such as provider cost reports as a method of audit.     - Utilize data mining and trend analysis tools to detect anomalies in Medicaid billing and payment patterns.    - Attend on-site audits to retrieve medical records and conduct provider entrance/exit conference.     - Prepare and submit medical record request letters to providers associated with requests for medical record requests or suspension overpayment determinations.    - Interpret and apply pertinent laws, regulations, policies, and procedures relevant to the specific audit findings and provider type being audited.    - Ensure Generally Accepted Government Auditing Standards (GAGAS) standards are applied to each applicable audit to identify fraud, waste or abuse.    - Preparing factual and objective written reports in conformance with professional auditing and evaluation standards and present findings to leadership, external agencies, and government partners.    - Calculates improper payments, and issues findings, recommendations, and corrective actions in accordance with applicable regulations, policies and procedures.     - Prepare and send suspension overpayment determinations to providers when applicable.     - Communicates with federal/state agencies and providers regarding issues such as general regulatory compliance, audit findings, and the recovery process.    - Attends briefings and presentations as assigned.    - Maintains fraud case development quality standards so that proper case development is ensured, and quality cases are fully prepared.     - Maintains proper and timely updates in appropriate tools and applications for their investigations. Case development databases and documents.    - Develops and documents reports of investigative findings, compiles case file documentation, calculates improper payments, and issues findings, recommendations, and corrective actions in accordance with applicable regulations, policies and procedures.     - Program research relating to federal program applications, eligibility, payments, and other program requirements.     - Conducts on-site visits and/or interviews as required for investigation.     - Identify weaknesses in current audit processes and recommend enhancements for improved efficiency and effectiveness.    - Performs ad hoc tasks/duties as assigned.     - Ensures compliance with all applicable privacy and security training requirements (both IntegrityM and external/client-based), whether on an annual or ad/hoc basis. Please note: certain position levels (leads, managers, directors or higher) may require additional “role-based” training to ensure compliance with applicable privacy and security requirements.    - Exercises appropriate discretion and independent judgment relating to company policies and practices in an effective, consistent and professional manner.    - Adheres to applicable policies ensuring commitment to quality, compliance and security to protect the confidentiality, integrity, and availability of sensitive data and information.    - Adheres to all IntegrityM and/or client privacy and security protocols governing sensitive and/or business confidential information.

• Lead the engineering, optimization, and scaling of our CI/CD and automation platforms • Architect and maintain tooling that supports DevSecOps and Quality Engineering practices • Engineer, configure, and maintain enterprise tools including Ansible Automation Platform, GitHub, Jenkins, SonarQube, JFrog, Tosca, and K2View • Design and enhance CI/CD pipelines to improve development velocity and reduce manual effort • Partner with DevOps, Security, and development teams to understand automation needs and deliver scalable solutions • Implement best practices in version control, testing, deployment, and security automation • Analyze system performance, identify bottlenecks, and drive improvements across infrastructure and applications • Stay current with Red Hat, DevSecOps, automation, and cloud technologies to guide platform strategy and evolution • Mentor engineers, influence technical direction, and contribute to an environment of operational excellence

• We’re looking for a Principal Software Engineer to help shape the technical future of Service Hub focusing primarily on Front End. • This is a very hands-on role. You’ll write code, dive into applications, review tough designs, improve performance of real-time tools, debug messy systems, and directly drive the architecture behind some of the most critical surfaces in our key products: Customer Agent, Helpdesk, Customer Success, and Omnichannel Platform. • Front-end Architectural Leadership for the whole product line, setting standards and creating tools and libraries for effective front-end development. • Work with the platform Front-end as a Service (FaaS) group to ensure that problems are handled at the right level of abstraction to support developer productivity. • Set the standard for performance and reliability ensuring that we have the metrics and monitoring to discover issues and solve them in a way that benefits all product groups in the product line. • Hands-on, High-Leverage Contributor: You ship production code. You will lead the development of high-impact initiatives, moving from prototypes to production scale systems with ease. • Technical Mentorship & Multiplier: You will elevate the entire engineering org. You’ll mentor senior engineers on best practices and techniques for creating responsive and delightful user interfaces. • Cross-Functional Influence: Partner with Product, UX and UXR to discover and act on the biggest opportunities for improving our applications.