• Respond to customer messages on Amazon within SLA • Manage and dispute A-to-Z claims with strategic arguments • Request removal of negative feedback when applicable • Monitor metrics daily (ODR, VTR, OTDR, Late Shipment Rate) • Identify complaint patterns by SKU and report to leadership • Work on fraud prevention through profile analysis • Document each case with root cause and action taken

Title: Receptionist (Bilingual English/Spanish) (Temporary) Location: Scotts Valley, Santa Cruz County, California Job Description: OUR COMMITMENT TO A HUMAN HIRING PROCESS We believe every candidate deserves thoughtful consideration. That’s why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer — and we genuinely appreciate your patience as we work through applications carefully and respectfully. SERVICE AREA PREFERENCE While we encourage all interested applicants to apply, we do give priority to those who live in, or near, our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment. This is a part-time opportunity one day a week, 8:00 am to 5:00 pm every Wednesday. ABOUT THIS TEMP POSITION This is a temporary position and the length of assignment is estimated to go from April 2026 through December 2026. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with. WHAT YOU'LL BE RESPONSIBLE FOR Reporting to the Administrative Services Manager, this position: - Performs highly visible greeting and communication functions for employees, member, providers, and visitors, routes calls, and trains other staff in reception function - Provides administrative and clerical support related to Facilities and Administrative Services Department activities WHAT YOU'LL NEED TO BE SUCCESSFUL To read the full position description and list of requirements, click here. - Knowledge of: - Bilingual (English/Spanish) - General administrative procedures and standard business office practices - The principles and practices of customer service - The utilization of multi-line telephone systems - Windows based PC systems, Microsoft Word and Outlook - Ability to: - Respond to callers and visitors in a courteous and professional manner - Perform multiple tasks within allocated timeframes - Interpret, explain, and apply processes, policies and procedures - Create forms, documents and correspondence - Coordination of special events and projects - Exercise tact and diplomacy and demonstrate strong customer service skills - Education and Experience: - High school diploma or equivalent - Two years of experience performing general clerical and reception duties (an Associate’s degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying OTHER INFORMATION We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams. While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected. In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process. This is a temporary position and does not provide the benefits that are listed below (this is standard language from our regular job posts and cannot be altered or removed). Temporary employees on assignment at the Alliance will be connected to a staffing agency with separate benefit options. COMPENSATION INFORMATION Zone 1 Pay Range: $21.00 - $27.11 Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to answer any questions that you have or share the applicable pay zone for your location if it’s not one of the typical areas listed. You can reach out to careers@thealliance.health, and a member from our Talent Acquisition team will be in touch. The posted hiring ranges represent a good‑faith estimate of what a temporary employee would be paid on this assignment. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education, or training), as well as other factors (internal equity, market factors, and geographic location). OUR BENEFITS Available for all regular Alliance employees working more than 30 hours per week. Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance. - Medical, Dental and Vision Plans - Ample Paid Time Off - 12 Paid Holidays per year - 401(a) Retirement Plan - 457 Deferred Compensation Plan - Robust Health and Wellness Program - Onsite EV Charging Stations ABOUT US We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us. Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet. The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

• Call and email healthcare providers to invite participation. • Schedule research calls based on provider availability. • Document outreach activities and maintain tracking systems. • Provide excellent customer experience in all communications. • Support team members in outreach and research projects. • Participate in quality assurance discussions and team meetings.

• Efficiently handle both inbound and outbound calls to provide exceptional support. • Engage with customers through chat and text channels. • Apply critical thinking skills to troubleshoot and resolve client inquiries. • Educate customers on the use of the twiist automated insulin delivery system. • Resolve issues related to the twiist insulin pump, software, mobile app, and online customer portal. • Document customer interactions using CRM software. • Follow approved communication guidelines and adhere to safety and compliance protocols.