Description Continuous Care Coach (Remote - Work From Home ) Pay: $21.00 - $24.50/hr Schedules: Monday - Friday Location: Remote - Work From Home This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you! Position Overview: As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. Top candidates will have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support. Essential Functions - Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need - Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care - Communication with home health agencies and other community services utilized by the patient - Collection of health outcomes data and registry documentation - Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living - Assessment and support for treatment regimen adherence and medication management - Identification of available community and health resources - Facilitating access to care and services needed by the patient and/or family - Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service - Development, communication, and maintenance of a comprehensive or disease-specific care plan - Use motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriers - Must be able to work flexibility within it but we do require you work during normal business hours in your patients’ time zone - Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support - Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to as necessary to promote healthy exchanges of crucial information Requirements Required Education and Experience - 2+ years of work experience in eye care preferred - MUST have active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation- Required - Proficient with Electronic Medical Record (EMR) systems, preferred Physical requirements - Must have a home office or HIPAA-compliant workspace - Prolonged periods of sitting at a desk and working on a computer - Must be able to hear, speak, call and virtually meet - Must be able to communicate both verbally and in writing Work Environment In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time. Benefits At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth! - Medical, Dental and Vision - Paid time off - Parental leave - ... more additional benefits Our Culture At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Collaboration: Stay connected through regular team meetings and open communication. Inclusivity: A diverse team where everyone feels welcome and valued. Fun Culture: Engage in chats centered around health, wellness, celebrations, and more. Recognition: Regular feedback, performance incentives, and growth opportunities. Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Important Notice: This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Disclaimer: This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

Why Work With Us? - Competitive Compensation: Base salary of $95,000–$105,000 based on experience. - Work-Life Balance: 35-hour work week (Monday–Friday) with 4 weeks of vacation and 10 paid professional wellness days. - Benefits & Perks: Comprehensive benefits package (health, dental, eye, and paramedic), 2–7% RRSP matching, and 5 paid study days per year with potential tuition reimbursement. - Flexibility: Fully remote options available for candidates located in markets without a physical office presence. The Role Staffinity is currently seeking a Bilingual Senior Underwriter. This is a permanent position. The successful candidate will act as a high-level intermediary between advisors and insurance carriers, managing complex new business cases and preliminary assessments. This role is designed for a technical expert who enjoys the strategy of underwriting without the typical high-stress audit environments of larger carriers. Responsibilities: - Expert Consultation: Provide advanced underwriting expertise to advisors regarding eligibility criteria and requirements, offering strategic recommendations to meet client needs. - Case Management: Oversee the full lifecycle of complex cases, ensuring pre-established turnaround timelines are met and maintaining consistent communication with all stakeholders. - Technical Review: Analyze medical and financial requirements (including APS reports, expert interviews, and vitals) to package cases for optimal carrier decisions. - Strategic Negotiation: Discuss unfavorable decisions or reconsideration criteria directly with advisors and carriers to achieve the best possible outcomes for high-net-worth clients. - Decision Review: Audit amendments and exclusions to ensure they accurately reflect the information developed during the underwriting process. - Knowledge Leadership: Act as a strategic agent by providing content for training initiatives and marketing presentations offered to advisors and administrative staff. Qualifications: - Bilingualism: Fluency in both written and spoken English and French is mandatory for interpreting complex medical/financial data and consulting with advisors. - Experience: 5–10 years of experience in a dedicated underwriting environment, specifically dealing with high-net-worth markets. - Professional Credentials: Industry-recognized designations (such as AALU or FALU) are strongly preferred. - Analytical Skills: Proven ability to solve complex problems with a strong attention to detail and a focus on favorable risk outcomes. - Communication: Exemplary interpersonal skills with the ability to maintain relationships in stressful, high-stakes situations. - Education: Undergraduate degree in business or a related field is preferred. This is a remote position.

• Provide evidence-based teletherapy to students within our school district partnerships. • Build trusted relationships with students and their families. • Collaborate closely with school counselors and other providers to support student mental health. • Provide psychoeducation and guidance to parents/caregivers. • Participate in case consultations, team discussions, and ongoing training. • Contribute to the development and refinement of Daybreak Health’s clinical programs.

Description Position: Care Coach - Welcome Team (Remote - Work From Home COA) Job Type: Non-exempt - Full-time Schedule: Monday to Friday Pay Range: $21-24.50 Hourly Reports to: Sr Care Coach Team Lead This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. Summary The Welcome Team serves as the first point of contact for newly enrolled patients. This role is responsible for delivering a warm, empathetic, and structured onboarding experience designed to build early trust, set expectations, and establish a strong care foundation. Your primary goal will be to ensure that patients receive high-quality care and build rapport at the start of their journey. Top candidates must have the ability to complete the estimated patients per day outlined by leadership, providing encouragement, empathy, and support. This includes meeting established goals, metrics, and expectations outlined for patient caseload management. Essential Functions - Conduct high quality onboarding calls - Engage the patient to reduce the risk of churn and increase retention through patient buy-in. - Guide patients through the purpose and benefits of the Lumata program - Perform initial assessments, identifying barriers and any patient specific needs - Document engagements in alignment with compliance and quality standards - Reinforce the team-based care model, preparing patients for ongoing support from their assigned Head Care Coach - Collaborate with Enrollment Specialists to ensure smooth handoff post-enrollment - Communicate Welcome Team barriers, challenges and opportunities to leadership and ensure the best patient experience. - Build and maintain positive rapport with patients for the months, providing the best customer experience and ensure a seamless transition to the Head Care Coach. - Collaborate with Welcome team leadership to develop new ideas and approaches to meet patient and program needs - Assist in identifying best practices, inefficiencies, operational and communication barriers, and implement solutions to streamline workflows. Requirements Education and Experience - Minimum of six months, experience of Care Coaching at Lumata Health, one year preferred - Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT/COMT) required - Meeting performance expectations in current role Skills Required: - Demonstrated excellence in patient engagement and care coordination - Positive audit performance and adherence to quality documentation standards - Advanced skills in customer service, building rapport and active listening. - Ability to manage difficult conversations with empathy and professionalism - Strong written and verbal communication skills - Proficient with Electronic Medical Record (EMR) systems, preferred - Must have the ability to balance patient care responsibilities with program-building tasks. - Passion for helping others and a genuine desire to improve patient outcomes and experiences. Preferred: - Strong ability to develop new ideas and approaches for program needs - Ability to assist in identifying best practices, inefficiencies, operational and communication barriers, and implement solutions to streamline workflows. - Ability to adjust to changing circumstances or feedback during program development. Physical requirements - Must have a home office that is secure and free of distractions (HIPAA-compliant workspace) - Prolonged periods of sitting at a desk and working on a computer - Must be able to hear, speak, call and virtually meet - Must be able to communicate both verbally and in writing Who we’re looking for: - Mission driven - Curious - Loves learning and developing skills - Team player (though we understand you need focus time, too) Work Environment In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time. Benefits At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth! - Medical, Dental and Vision - Paid time off - Parental leave - ... more additional benefits Our Culture At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Collaboration: Stay connected through regular team meetings and open communication. Inclusivity: A diverse team where everyone feels welcome and valued. Fun Culture: Engage in chats centered around health, wellness, celebrations, and more. Recognition: Regular feedback, performance incentives, and growth opportunities. Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Important Notice: This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Disclaimer: This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.