Description Position: Care Coach - Welcome Team (Remote - Work From Home COA) Job Type: Non-exempt - Full-time Schedule: Monday to Friday Pay Range: $21-24.50 Hourly Reports to: Sr Care Coach Team Lead This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. Summary The Welcome Team serves as the first point of contact for newly enrolled patients. This role is responsible for delivering a warm, empathetic, and structured onboarding experience designed to build early trust, set expectations, and establish a strong care foundation. Your primary goal will be to ensure that patients receive high-quality care and build rapport at the start of their journey. Top candidates must have the ability to complete the estimated patients per day outlined by leadership, providing encouragement, empathy, and support. This includes meeting established goals, metrics, and expectations outlined for patient caseload management. Essential Functions - Conduct high quality onboarding calls - Engage the patient to reduce the risk of churn and increase retention through patient buy-in. - Guide patients through the purpose and benefits of the Lumata program - Perform initial assessments, identifying barriers and any patient specific needs - Document engagements in alignment with compliance and quality standards - Reinforce the team-based care model, preparing patients for ongoing support from their assigned Head Care Coach - Collaborate with Enrollment Specialists to ensure smooth handoff post-enrollment - Communicate Welcome Team barriers, challenges and opportunities to leadership and ensure the best patient experience. - Build and maintain positive rapport with patients for the months, providing the best customer experience and ensure a seamless transition to the Head Care Coach. - Collaborate with Welcome team leadership to develop new ideas and approaches to meet patient and program needs - Assist in identifying best practices, inefficiencies, operational and communication barriers, and implement solutions to streamline workflows. Requirements Education and Experience - Minimum of six months, experience of Care Coaching at Lumata Health, one year preferred - Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT/COMT) required - Meeting performance expectations in current role Skills Required: - Demonstrated excellence in patient engagement and care coordination - Positive audit performance and adherence to quality documentation standards - Advanced skills in customer service, building rapport and active listening. - Ability to manage difficult conversations with empathy and professionalism - Strong written and verbal communication skills - Proficient with Electronic Medical Record (EMR) systems, preferred - Must have the ability to balance patient care responsibilities with program-building tasks. - Passion for helping others and a genuine desire to improve patient outcomes and experiences. Preferred: - Strong ability to develop new ideas and approaches for program needs - Ability to assist in identifying best practices, inefficiencies, operational and communication barriers, and implement solutions to streamline workflows. - Ability to adjust to changing circumstances or feedback during program development. Physical requirements - Must have a home office that is secure and free of distractions (HIPAA-compliant workspace) - Prolonged periods of sitting at a desk and working on a computer - Must be able to hear, speak, call and virtually meet - Must be able to communicate both verbally and in writing Who we’re looking for: - Mission driven - Curious - Loves learning and developing skills - Team player (though we understand you need focus time, too) Work Environment In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time. Benefits At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth! - Medical, Dental and Vision - Paid time off - Parental leave - ... more additional benefits Our Culture At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Collaboration: Stay connected through regular team meetings and open communication. Inclusivity: A diverse team where everyone feels welcome and valued. Fun Culture: Engage in chats centered around health, wellness, celebrations, and more. Recognition: Regular feedback, performance incentives, and growth opportunities. Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Important Notice: This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Disclaimer: This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity: The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone. Employment type: - Full time 40 hours including evenings and weekends What you’ll be working on: - Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups - Continuous learning during weekly Clinical Rounds and through other modalities - Ongoing collaboration with both virtual and in-office teammates via daily huddles - Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually Education, licenses, and experiences required for this role: - Completion of Master’s Degree in an accredited physician assistant program (MSPAS) and is maintaining an active NCCPA certification - In the past 5 years, practiced as an Advanced Practitioner for at least: - 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+) - Currently licensed in VA with ability to obtain additional state licenses - Ability to work weekday and weekend shifts (every Saturday or Sunday required) - Current shifts range from (6am-5pm EST, 7am-6pm EST, 8am-7pm EST, 11am-10pm EST, 1pm-12am EST) - Excellent clinical and communication skills One Medical providers also demonstrate: - A passion for human-centered primary care - The ability to successfully communicate with and provide care to individuals of all backgrounds - The ability to effectively use technology to deliver high quality care - Clinical proficiency in evidence-based primary care - The desire to be an integral part of a team dedicated to changing healthcare delivery - An openness to feedback and reflection to gain productive insight into strengths and weaknesses - The ability to confidently navigate uncertain situations with both patients and colleagues - Readiness to adapt personal and interpersonal behavior to meet the needs of our patients This is a full-time virtual role. One Medical is committed to fair and equitable compensation practices. The base hourly range for this role is $59.10 to $65.50 per hour (plus evening and weekend differential) based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit https://www.onemedical.com/careers/. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today - Paid sabbatical for every five years of service - Free One Medical memberships for yourself, your friends and family - Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues - Competitive Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family - 401K match - Credit towards emergency childcare - Company paid maternity and paternity leave - Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance - Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive - Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. - UpToDate Subscription - An evidence-based clinical research tool - Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education - Rounds - Providers end patient care one hour early each week to participate in this shared learning experience - Discounted rate to attend One Medical’s Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity: The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone. Employment type: - Full time 40 hours including evenings and weekends What you’ll be working on: - Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups - Continuous learning during weekly Clinical Rounds and through other modalities - Ongoing collaboration with both virtual and in-office teammates via daily huddles - Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually Education, licenses, and experiences required for this role: - Completion of Master’s Degree in an accredited physician assistant program (MSPAS) and is maintaining an active NCCPA certification - In the past 5 years, practiced as an Advanced Practitioner for at least: - 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+) - Currently licensed in MD with ability to obtain additional state licenses - Ability to work weekday and weekend shifts (every Saturday or Sunday required) - Current shifts range from (6am-5pm EST, 7am-6pm EST, 8am-7pm EST, 11am-10pm EST, 1pm-12am EST) - Excellent clinical and communication skills One Medical providers also demonstrate: - A passion for human-centered primary care - The ability to successfully communicate with and provide care to individuals of all backgrounds - The ability to effectively use technology to deliver high quality care - Clinical proficiency in evidence-based primary care - The desire to be an integral part of a team dedicated to changing healthcare delivery - An openness to feedback and reflection to gain productive insight into strengths and weaknesses - The ability to confidently navigate uncertain situations with both patients and colleagues - Readiness to adapt personal and interpersonal behavior to meet the needs of our patients This is a full-time virtual role. One Medical is committed to fair and equitable compensation practices. The base hourly range for this role is $59.10 to $65.50 per hour (plus evening and weekend differential) based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit https://www.onemedical.com/careers/. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today - Paid sabbatical for every five years of service - Free One Medical memberships for yourself, your friends and family - Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues - Competitive Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family - 401K match - Credit towards emergency childcare - Company paid maternity and paternity leave - Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance - Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive - Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. - UpToDate Subscription - An evidence-based clinical research tool - Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education - Rounds - Providers end patient care one hour early each week to participate in this shared learning experience - Discounted rate to attend One Medical’s Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity: The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone. Employment type: - Full time 40 hours including evenings and weekends What you’ll be working on: - Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups - Continuous learning during weekly Clinical Rounds and through other modalities - Ongoing collaboration with both virtual and in-office teammates via daily huddles - Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually Education, licenses, and experiences required for this role: - Completed an accredited FNP program with a national certification - In the past 5 years, practiced as an Advanced Practitioner for at least: - 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+) - Currently licensed in MA with ability to obtain additional state licenses - Ability to work weekday and weekend shifts (every other Saturday AND or Sunday required) - Current shifts range from (6am-5pm EST, 7am-6pm EST, 8am-7pm EST, 11am-10pm EST, 1pm-12am EST) - Excellent clinical and communication skills One Medical providers also demonstrate: - A passion for human-centered primary care - The ability to successfully communicate with and provide care to individuals of all backgrounds - The ability to effectively use technology to deliver high quality care - Clinical proficiency in evidence-based primary care - The desire to be an integral part of a team dedicated to changing healthcare delivery - An openness to feedback and reflection to gain productive insight into strengths and weaknesses - The ability to confidently navigate uncertain situations with both patients and colleagues - Readiness to adapt personal and interpersonal behavior to meet the needs of our patients This is a full-time virtual role. One Medical is committed to fair and equitable compensation practices. The base hourly range for this role is $59.10 to $65.50 per hour (plus evening and weekend differential) based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit https://www.onemedical.com/careers/. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today - Paid sabbatical for every five years of service - Free One Medical memberships for yourself, your friends and family - Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues - Competitive Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family - 401K match - Credit towards emergency childcare - Company paid maternity and paternity leave - Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance - Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive - Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. - UpToDate Subscription - An evidence-based clinical research tool - Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education - Rounds - Providers end patient care one hour early each week to participate in this shared learning experience - Discounted rate to attend One Medical’s Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.