Role Overview Sodexo's Healthcare segment is seeking a Vice President of Operations for business in the Western U.S. This role has full accountability for our client organization relationships which includes contracts, services, and locations. The Vice President of Operations is a trusted advisor central to the client partnership and key to delivering results that meet client needs. Accountability includes contract management, relationship management, operational results, and leading people. This role has direct accountability for operational excellence, achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable. Incentives Comprehensive benefit package, annual incentive plan, vehicle allowance, remote home office with travel opportunities. What You'll Do - Navigate the client organization through effective communication, influencing and persuading at all levels. - Own and drive the operational excellence commitment of Sodexo and client. - Utilize tools to drive and manage the middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes. - Deploy, embed, and ensure standardized processes that are predictable, reliable, and repeatable across the book of business. - Deliver predictable top and bottom-line results at the sites, focus on driving efficiency, and make difficult decisions. - Drive change and create a culture where change is embraced and operationalized. Brings innovation to client organization through deployment of Sodexo programs and brand. - Optimize relationships to enhance customer service and fiscal stability of the business relationship. - Manage within the parameters of the contract to prevent scope creep and renegotiate the contract as appropriate for business growth opportunities. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - Strategic leadership experience with Integrated Facilities Management and Hospitality programs, as well as an understanding of the Healthcare business segment - Knowledge of latest trends and innovations in the contracted service industry to drive client value - Strong communication skills and ability to interact from frontline to C-suite - Business development skills to identify and successfully target growth opportunities - Financial and creative problem-solving acumen Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor's degree or related equivalent experienceMinimum Management Experience -10 years managerial experienceMinimum Functional Experience - 10 years relevant functional experience

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: Coordinator, Appeals Mgt. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member. Job Summary - Perform denial research and follow-up work with insurance companies via phone to resolve appeals that have been submitted but remain without a determination - Compile multiple documents into appeal bundles and submit appeal bundles to payers in a timely manner - Determine and document appeal timeframes and payer process per facility within CorroHealth proprietary system - Transcribe information from clients’ EMRs and payer portals into required electronic format; check completed work for accuracy - Monitor and complete tasks within shared inboxes and internal request dashboards - Receive and document incoming emails, calls, tickets, or voicemails - Follow up with the client or internal staff via email or phone for additional information as requested - Export and upload documents within CorroHealth proprietary system - Cross-trained on various functions within the department to support other teams as needed - Other responsibilities as requested by management Minimum Qualifications: - Must love communicating with others over the phone - Computer proficient. Must have intermediate skills with Outlook and Excel. - Must be able to schedule meetings, log onto Teams for meetings. - Must be able to open a new excel workbook, use formulas such as; adding and subtracting, copying and pasting. - Must be able to type a minimum of 25wpm - Detail oriented - Shows initiative and responsibility in taking the necessary steps towards problem resolution - Works independently, but is a team player - Able to work in a fast-paced environment - Possess good verbal and written communication skills - Required to keep all client and sensitive information confidential - Strict adherence to HIPAA/HITECH compliance Education/Experience Required: - High School Diploma or equivalent required - Bachelor’s degree preferred - Understanding of denials processes for Medicare, Medicaid, and Commercial/Managed Care product lines - Prior experience of accessing hospital EMR’s and Payer Portals preferred - Proficient in MS Word and Excel. Needs to be able to open a new excel workbook, copy and paste, do basic formulas such as adding, subtracting and copying and pasting. - Must have basic skils in Outlook. Should be able to create a meeting invitation, accept a meeting invitation, receive and respond ot email and set up folders. - Must be able to type a minimum of 25 wpm with a 90% accuracy rate. PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Position Title: State Agency Liaison Salary Range: State Agency Liaison (Grade 15, Exempt). Annual salary range: $86,560 – $108,200. This range reflects the minimum to midpoint of the grade. Salary may exceed the midpoint and will commensurate with experience. Senior State Agency Liaison (Grade 16, Exempt). Annual salary range: $99,200 – $124,000. This range reflects the minimum to midpoint of the grade. Salary may exceed the midpoint and will commensurate with experience. Principal State Agency Liaison (Grade 17, Exempt). Annual salary range: $114,320 – $142,900. This range reflects the minimum to midpoint of the grade. Salary may exceed the midpoint and will commensurate with experience. Job Description Summary: The State Agency Liaison is responsible for generating revenue by representing Sourcewell's Enterprise Solutions team. This position is directly responsible for reaching profit and margin goals by developing strong relationships with key and targeted agency accounts and serving as a trusted advisor. This position will be actively involved in the management, retention, and growth of assigned agency accounts. This position will occasionally represent Government Accounts at internal meetings.Essential Duties and Responsibilities - Maintain relationships with agencies. Work within established systems to generate new opportunities and ensure all demands are met. - Develop and implement an agency contact plan to communicate and engage with potential agencies to build new relationships. Act as first point of contact for client queries and complaints and resolve them, referring complex issues to others and ensuring that the client receives an appropriate response - Identify the solutions that best meet the agencies goals needs, use personal expertise to propose solutions, and present to the agency with clear rationale and explanation of how the solution aligns to the agencies objectives. - Set clear objectives for each agency; use standard materials to deliver presentations; and ask relevant questions to evaluate the client's level of interest and to identify and respond to areas requiring further information or explanation. - Assist with the development of communications and work collaboratively to build strong external relationships and meet agency needs. - Identify potential accounts by obtaining information, referrals, and recommendations from existing accounts and other contacts and/or through participation at events. - Enter client information that has been gathered through research and/or through direct agency contact into the CRM system, to ensure that the organization has quality data to enable effective retention and organization development activities. - Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. - Other duties as assigned. Additional Job Description: Required Qualifications for State Agency Liaison: Associate's degree in a related field, OR a combination of post-secondary training, professional education, and related experience equivalent to two (2) years. Two (2) years of demonstrated experience in state agencies including purchasing/ procurement, contract management, state agency operations, public administration, or other directly related experience; of which the total years of experience include: - Experience working with or within state agencies, including purchasing/procurement, contract management, state agency operations, or administration. - Experience in sales, business development, or strategic account management focused on public sector clients, preferably state agency clients. Required Qualifications for Senior State Agency Liaison: Bachelor's degree in a related field, OR a combination of post-secondary training, professional education, and related experience equivalent to two (2) years. Experience Four (4) years of demonstrated experience in state agencies including purchasing, procurement, contract management, state agency operations, public administration, or other directly related experience; of which the total years of experience include: - Experience working with or within state agencies, including purchasing/procurement, contract management, operations, or public administration. - Experience in sales, business development, or strategic account management focused on state sector clients. Required Qualifications for Principal State Agency Liaison: Bachelor's degree in a related field, OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years. Six (6) years of demonstrated experience in state agencies including purchasing, procurement, contract management, state agency operations, public administration, or other directly related experience; of which the total years of experience include: - Experience working with or within state agencies, including purchasing/procurement, contract management, operations, or public administration. - Experience in sales, business development, or strategic account management focused on state sector clients. Location: - This is a remote position and is subject to Sourcewell's telecommuting policies and procedures. - Must be able to meet travel requirements for this position, which is approximately thirteen-fifteen (13-15) times per year including occasional travel to Staples, MN for meetings, professional development or team activities. Notice will be given ahead of time. Seeking representative to support: - State Agency Liaison - Southeast region supporting the District of Columbia, Florida, Georgia, Indiana, Kentucky, Maryland, North Carolina, Ohio, South Carolina, Virginia, and West Virginia. Preference for this role will be given to candidates who reside in Florida, Georgia, or Ohio. OR - State Agency Liaison - Northeast region supporting Connecticut, Delaware, Maine, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont. Preference for this role will be given to candidates who reside in Maryland, Michigan, or Pennsylvania. Full Time/Part Time: Full time Position Type: Regular Scheduled Hours: 40 At Sourcewell, collaboration, respect, and belonging are the core of who we are. We believe in giving back to the community, offering paid volunteer time for staff, and supporting one another to do our best work. We’re proud to have been recognized by Top Workplaces, the nation’s leading employer recognition program, annually since 2016. Our values: Seek. Be curious. Empower. Be accountable and liberate others. Impact. Be a difference maker.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. This position operates within the Eastern and Central working hours to support the Midwest Region. Job Responsibilities: - Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting. - Assemble the complete loan package in proper order for underwriting. - Verify all required documentation (pre-underwrite) in the file. - Complete the required loan checklist. - Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting. - Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan. - Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures. - Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. - Verify that vendor orders are complete, invoices are received and in the applicant’s E-file. - Manage pipeline by completing and submitting reports within allotted turn-around times. - Assist set-up of loans. - Document all communication related to the loan application in the conversation log. - Train and assist supervision of new Loan Processors and other processing personnel. - Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors. - Available to work varying hours and overtime if needed. Qualifications and Skills: - High School Diploma or equivalent. - Minimum of 5 years’ residential mortgage processing experience. - Experience with Encompass. - Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. - Knowledge of DU, LP, Microsoft Office, and Windows. - Excellent math and analytical skills. - Excellent communication skills. - Excellent prioritization and time management skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Annual Salary: $60,000.00 - This position is bonus plan eligible. The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.