• Manage and dispatch technicians throughout the day based on priority, location, and skill set • Optimize schedules to maximize job completion and daily revenue targets • Ensure all jobs are properly set up with complete and accurate details • Maintain strong communication with technicians to ensure smooth job execution • Build positive working relationships while providing clear instructions and updates • Monitor job progress and adjust schedules as needed • Provide updates to customers regarding schedules, delays, or changes • Handle rescheduling, follow-ups, and post-service “happy calls” • Address escalations professionally and ensure resolution • Coordinate with logistics to confirm materials, permits, and manpower availability • Ensure accuracy of job details for proper reporting and scheduling • Work closely with CSR teams to prioritize urgent or high-value jobs • Maintain a full call board by scheduling leads and performing outbound calls when needed • Track daily performance metrics such as job count, priority jobs, and revenue targets • Ensure all follow-ups and pending tasks are completed by end of day