• Own the First Response • Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation • Deliver fast, clear, and confident communication with both technical and non-technical users • Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service • Solve Real Problems in Cloud Environments • Troubleshoot issues across: Citrix Virtual Apps & Desktops, Azure Virtual Desktop (AVD), AWS WorkSpaces • Diagnose and resolve: User access and authentication issues, Performance degradation and latency, Connectivity, VPN, and session issues, Profile-related problems • Support both ROK-managed and client-managed environments • Support GIS in the Cloud • Assist users working in Esri ArcGIS environments hosted in cloud platforms • Troubleshoot issues tied to: GIS application performance, Data access and publishing, Integration with virtual desktop platforms • Partner with ROK’s specialized GIS and Enterprise teams for deeper issues • Keep Systems Running Smoothly • Monitor alerts and proactively respond to incidents across AWS and Azure • Support user provisioning, permissions, and environment configuration • Perform administrative tasks across: Active Directory / EntraID, Domain Services maintenance, Cloud infrastructure (compute, storage, networking basics) • Document, Improve, Repeat • Document issues and resolutions with clarity and consistency • Contribute to ROK’s internal knowledge base and runbooks • Identify patterns and recommend automation or process improvements • Collaborate with Experts • Escalate complex issues with strong documentation • Work cross-functionally with: Cloud Engineering, Database Team, Enterprise GIS Team • Participate in on-call rotation as part of a team-first support model

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes. The Individual Wealth Administrator is responsible for the administration of new business and in-force transactions for Non-Registered, Registered Retirement Savings Plans, and Tax-Free Savings Accounts, acting as Gatekeeper (indexing), and handling emails and inbound calls to our Client Care Centre. Additionally, this is an exciting opportunity if you are looking to build your career at Equitable and grow within your role! Proficiency in the role can lead to Senior Individual Wealth Administrator or other roles within Equitable. Join one of the region’s top employers and be part of something that truly makes a difference Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment. What you’ll do: - Administer and follow processes for all products which include segregated funds, GIAs, and legacy products with different procedures for two of our main systems as it pertains to Non-Registered, Registered Retirement Savings Plans and Tax-Free Savings Accounts - Issue new policies, rollovers, switches, additional deposits, beneficiary changes, title changes, surrenders and any other changes or transactions on new or existing client policies - Assess, process, and complete all administrative service requests from internal and external clients as it pertains to Individual Wealth products - Provide excellent client relationship and servicing of our advisors, MGAs, policyholders and/or wholesaler team through all channels (inbound and outbound email, phone, mail, fax, and following up on pending requests) - Provide excellent customer service to internal and external clients through written and verbal contact using plain language and in a spirit of partnership - Reconcile simple accounts by verifying ledger entries; investigate discrepancies, and ability to make basic corrections - Accurately handle requests within same day or otherwise specified service standard times - Adherence to and participation in Gatekeeper rotation accountabilities – including but not limited to handling the Gatekeeper queue, indexing / printing items into OnBase, preparing journal entries, investigating and identifying incoming work received, handling mail - Participate in project work ranging from annual administrative projects (ex. Verification of Annuity, Tax Free Savings Account discrepancy review, FATCA / CRS review, etc.) to key projects to support Individual Wealth department goals & objectives - Continued analysis of current procedures and identify / recommend procedural improvements, providing feedback and updates to procedures to ensure up to date information for processes - Actively contribute as a team member - Participate in ongoing training and cross training functions to become proficient in all aspects of the role - Provide training to other Individual Wealth Administrator staff and Operations team members as required - Adhere to daily entering of overtime and out of productivity measures What you’ll bring: - Bilingual skills in French and English are required - Passion for delivering excellent client service - Commitment to detail and accuracy - Ability to prioritize and organize effectively to meet deadlines - Excellent verbal / written communication and interpersonal skills - Strong analytical and problem-solving skills - Prior experience or knowledge in Individual Wealth industry: Market Disruption, Market Timing, Frequent Trading and late Trading policy and procedures as it extends to same day processing, Industry products, regulatory requirements and/or taxation, compliance requirements for thorough transaction handling on all non-registered products for, anti-money laundering legislation, FATCA / CRS, politically exposed persons, etc. - Excellent PC skills, intermediate Excel skills - University degree, College Diploma in Business or equivalent work experience - Must be comfortable to work overtime during peak times and - Must be comfortable making outbound calls and receiving inbound calls At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca, we’re happy to help. Your base pay will be based on your skills, qualifications, experience, and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits. If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. Reports To: Supervisor, Individual Wealth Operations Department: Individual Wealth Operations Term: Permanent Full-Time Schedule: Availability between 9:00AM ET and 6:00PM ET Location: Alberta This position is open and we are excited to find the right person to join our team. As part of the recruitment process, you will need to go through background screening, as per our company policy. #LI-Remote

¡Hola! Somos Cashea 👋 y nuestra misión es devolverle a los venezolanos la oportunidad de acceder al crédito a través de un modelo de negocios BNPL. Desde nuestro lanzamiento en 2022, nos hemos dedicado a promover la inclusión financiera. Hoy día tenemos más de 9 millones de usuarios activos, tanto para consumidores como para comercios, y nos hemos convertido en una marca de confianza en Venezuela, conquistando mentes y corazones Acerca del rol: El Supervisor de Recuperaciones es responsable de liderar un equipo dedicado a recuperar los pagos atrasados de los clientes de la plataforma Buy Now Pay Later. Este rol requiere una combinación de habilidades de gestión de equipos, negociación, atención al cliente y análisis de datos para asegurar que se cumplan los objetivos de recuperación de la empresa. Responsabilidades: - Liderar y motivar al equipo de analistas/asesores en recuperaciones, brindando orientación, capacitación y apoyo para garantizar el éxito en la consecución de los objetivos. - Gestionar la comunicación con usuarios morosos de manera profesional y empática, buscando soluciones para la resolución de los pagos pendientes. - Realizar seguimiento de los indicadores clave de rendimiento relacionados con la recuperación de pagos, identificando tendencias y oportunidades de mejora en los procesos. - Preparar informes periódicos sobre el desempeño del equipo y los resultados de la recuperación de pagos. - Asegurar que todas las actividades de recuperación de pagos cumplan con las regulaciones y políticas internas y externas aplicables. Requisitos: - Profesional universitario en áreas administrativas. - Experiencia previa en roles supervisorios de cobranzas o recuperaciones (Call Center). - Manejo avanzado de Excel. - Manejo de herramientas y sistemas de gestión de cobranzas. - Análisis de datos. - Habilidades comunicacionales (verbal y escrita). - Orientación a resultados. Habilidades Deseables: - Habilidades en gestión de equipos. - Conocimientos y Manejo en Métricas y KPI´s de Call Center. - Capacidad para gestionar conflictos y resolver problemas con eficacia. - Proactividad. - Adaptabilidad. - Habilidades de negociación. Porque te encantará trabajar en Cashea En Cashea tenemos una cultura de trabajo basada en la confianza y el propósito. Si necesitas una pista de por qué somos una buena opción, estos son nuestros valores fundamentales: - No trabajamos en piloto automático. Todo lo que hacemos es intencional. Nos encanta elaborar ideas plenamente conscientes del impacto que pueden tener en nuestros usuarios. - Tu creatividad y curiosidad son el activo más Importante. - Tu voz importa. Escuchamos y damos espacio a las ideas y al feedback. Todos pertenecen y lo que es importante para ti, también lo es para nosotros. - Valoramos la transparencia. La claridad nos mantiene conectados y con los pies en la tierra. - Por último, pero no menos importante, nos enfocamos en el impacto real. Si quieres trabajar con nosotros, llena la aplicación. ¡Nos encantaría conocerte!

SIAC is seeking a motivated and detail-oriented Azure Administrator to manage and maintain Azure cloud environments. The ideal candidate will assist in deploying, configuring, monitoring, and troubleshooting Azure infrastructure and services. This role is key to ensuring the stability, security, and scalability of our cloud-based solutions. This position is fully remote and can be worked from anywhere in the United States. Responsibilities: - Deploy, configure, and manage Azure resources, such as virtual machines (VMs), storage accounts, and networking components. - Monitor Azure environments for performance, availability, scalability, and security using Azure Monitor and other tools. - Perform system troubleshooting and problem resolution for Azure-based services and infrastructure. - Respond to alerts, incidents, and outages in a timely and effective manner. - Ensure Azure Security best practices, such as administration of NSGs (Network Security Groups), threat detection tools, and data encryption are applied. - Participate in compliance audits and remediation efforts related to Azure services. - Perform routine backup validation and failure testing. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.