Description Call Center Representative | Communication Assistant Fully Remote, MN Opportunity to Work-from-Home Full-Time & Part-Time $14.00 per hour 18 years or older Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you. CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees. CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals. See what others have to say about CSD Contact Centers: Telephone Relay Service click here Upcoming Training Classes Start - Monday, May 4th Benefits: - Opportunity to work from home **Must meet qualifications to work from home - Starting wage of $14 per hour - Hiring for full and part-time positions - Eligible for salary increases twice a year - Paid time off (for all employees) - Remote Work Stipend - Employee Assistance Program (available immediately, no employee cost) - Employee rewards for good attendance and performance - Student loan forgiveness eligibility (due to non-profit status) - Downtime is YOUR time - Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents No sales, no quotas, no tech support, no customer conflict de-escalation* Shift differentials and specialty rates are subject to change in accordance with business needs and organizational policiesRequirements Call Center Representative | CSD Communication Assistant A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network. Knowledge, Skills, and Abilities: To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: - Excellent communication skills - Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume - Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer - Excellent grammar and spelling - Ability to learn and understand complex computer communication software, shortcuts and command functions - Ability to work in a fast-paced environment - Ability to adapt to schedules influenced by call volume fluctuations Qualifications - A minimum of a High School Diploma or equivalent - 18 years of age or older - Ability to type at 60 words per minute with minimal errors (to graduate training) - 45 words per minute with 90% accuracy to qualify for training - Excellent customer service experience and a relaxed/calm demeanor - Ability to work various schedules, including weekdays, weekends, overnight, and holidays - Must be able to pass skill assessments administered by a local recruiter Work From Home Requirements: - Private and quiet office space with a closed door - Hard-wired internet connection via ethernet cable (cable provided by CSD) - High-speed internet connection (3.0 MG download; 1.2 MG upload) - Access to a mobile device with a camera - Access to a personal or public device/PC with a USB-C port. Residency Requirement: Candidates for this role must live and work in Minnesota. Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions. Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team. Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Call Center Specialist plays a key role in delivering high‑quality customer service within a fully remote, high‑volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing‑related questions. Essential Duties and Responsibilities: - Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance - Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries - Evaluate caller needs and determine the correct resolution path while following client‑specific rules, workflows, and service expectations - Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow‑up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution - Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed - Complete follow‑up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution - Maintain detailed, accurate documentation of all calls and actions taken in the patient account system - Protect confidentiality by strictly adhering to HIPAA regulations and Digitech’s compliance standards at all times - Meet or exceed established daily quotas - Manage workload efficiently while remaining flexible and adaptable in a fast‑paced, high‑volume environment - Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement - Additional job duties as assigned Skills/Experience Required: - Education: High School Diploma or Equivalent required - Bilingual (English/Spanish) preferred - Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel - Familiarity with insurance billing is a plus; comprehensive training is provided - Ability to type a minimum of 40 WPM with accuracy - Maintains composure under pressure and remains calm in high‑volume or challenging situations - Able to manage a high workload efficiently while meeting tight deadlines - Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions - Strong problem‑solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions - Clear, professional communication skills with the ability to explain information and solutions courteously - Exceptional attention to detail and accuracy in documentation and call handling - Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities - Reliable, punctual, and dependable with a strong commitment to team success - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Call Center Specialist plays a key role in delivering high‑quality customer service within a fully remote, high‑volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing‑related questions. Essential Duties and Responsibilities: - Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance - Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries - Evaluate caller needs and determine the correct resolution path while following client‑specific rules, workflows, and service expectations - Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow‑up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution - Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed - Complete follow‑up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution - Maintain detailed, accurate documentation of all calls and actions taken in the patient account system - Protect confidentiality by strictly adhering to HIPAA regulations and Digitech’s compliance standards at all times - Meet or exceed established daily quotas - Manage workload efficiently while remaining flexible and adaptable in a fast‑paced, high‑volume environment - Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement - Additional job duties as assigned Skills/Experience Required: - Education: High School Diploma or Equivalent required - Bilingual (English/Spanish) preferred - Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel - Familiarity with insurance billing is a plus; comprehensive training is provided - Ability to type a minimum of 40 WPM with accuracy - Maintains composure under pressure and remains calm in high‑volume or challenging situations - Able to manage a high workload efficiently while meeting tight deadlines - Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions - Strong problem‑solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions - Clear, professional communication skills with the ability to explain information and solutions courteously - Exceptional attention to detail and accuracy in documentation and call handling - Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities - Reliable, punctual, and dependable with a strong commitment to team success - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Call Center Specialist plays a key role in delivering high‑quality customer service within a fully remote, high‑volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing‑related questions. Essential Duties and Responsibilities: - Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance - Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries - Evaluate caller needs and determine the correct resolution path while following client‑specific rules, workflows, and service expectations - Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow‑up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution - Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed - Complete follow‑up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution - Maintain detailed, accurate documentation of all calls and actions taken in the patient account system - Protect confidentiality by strictly adhering to HIPAA regulations and Digitech’s compliance standards at all times - Meet or exceed established daily quotas - Manage workload efficiently while remaining flexible and adaptable in a fast‑paced, high‑volume environment - Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement - Additional job duties as assigned Skills/Experience Required: - Education: High School Diploma or Equivalent required - Bilingual (English/Spanish) preferred - Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel - Familiarity with insurance billing is a plus; comprehensive training is provided - Ability to type a minimum of 40 WPM with accuracy - Maintains composure under pressure and remains calm in high‑volume or challenging situations - Able to manage a high workload efficiently while meeting tight deadlines - Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions - Strong problem‑solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions - Clear, professional communication skills with the ability to explain information and solutions courteously - Exceptional attention to detail and accuracy in documentation and call handling - Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities - Reliable, punctual, and dependable with a strong commitment to team success - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech