ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings. Position Overview: ELVTR is looking for an Instructor Partnership Manager to own and elevate the experience of our instructor community. In this role, you will be responsible for building and maintaining strong, trust-based relationships with industry experts who lead our live courses. You will act as their main point of contact, ensuring they are supported, aligned, and set up for success throughout the course lifecycle. This is a fully remote, full-time position with a work schedule of 12PM-8PM SAST. This job is for you if you are: - A natural relationship builder who can earn trust quickly with senior professionals and subject-matter experts. - Comfortable influencing without authority—you know how to persuade, align, and de-escalate when needed. - Proactive and detail-oriented, with a strong instinct for identifying risks before they escalate. - Highly accountable, able to own outcomes while coordinating across multiple stakeholders. - Adaptable and comfortable working in a fast-paced, fully remote, cross-cultural environment. Responsibilities: - Own the end-to-end relationship with assigned instructors throughout their engagement with ELVTR. - Build strong, trust-based relationships by understanding instructor motivations, constraints, and preferred communication styles. - Proactively identify and resolve potential issues before they impact course delivery or instructor satisfaction. - Manage all instructor-related escalations, including scheduling changes, course structure concerns, compensation questions, and delivery risks. - Monitor instructor engagement and flag early signs of disengagement or potential dropout. - Develop and maintain a strong external network of industry experts within relevant subject areas, including attending virtual events and tracking key voices in the market. - Review course landing pages, sales materials, and promotional content to ensure alignment with the instructor’s expertise and positioning. - Track course performance and provide structured feedback to sales and internal teams to address gaps in messaging or product understanding.

• Support the health and day-to-day operations of CUSG’s AWS-hosted platforms including compute, storage, networking, databases, and CDN. • Coordinate with the MSP on SLAs, change management, escalation paths, and optimization initiatives. • Implement and maintain security protocols, assist with vulnerability management, and support incident response practices for financial services environments. • Partner with the CISO on security posture, compliance requirements, and audit readiness. • Provide technical input into hosting platform evaluations and support architecture reviews and transition planning as directed by the Director of Platform Engineering. • Contribute to a culture of operational excellence and continuous learning. • Coordinate with third-party vendors including the MSP supporting AWS operations. • Monitor resource utilization and assist with capacity forecasting. • Maintain and test backup strategies, DR runbooks, and recovery procedures in collaboration with the CTO, CISO, and Security Team. • Participate in on-call rotations alongside the CTO and CISO. • Maintain up-to-date documentation of architecture, configurations, runbooks, and procedures.

Expertise and Functions - Provide support to either VP, CFT Director, Program/Project Manager or Engineering personnel in the areas of project scheduling, data gathering/analyses, database manipulation or population, preparation of technical/project reports or briefings, test plans and reports, and associated documentation, test, or Validation/Verification assistance. - Create realistic and accurate job descriptions. - Review resumes/conduct job interview process to fill positions as applicable. - Direct employee workload to ensure productivity and performance against job description. - Engage to manage positive employee relations and workplace atmosphere; work to resolve any personnel issues. - Conduct ongoing feedback – both informal and semiannual feedback, counseling if necessary. - Advise CFT Director as to which employees deserve recognition including but not limited to raises, promotions and awards. - Manage accuracy of employee timecards. - Ensure employees receive and perform any required training for position and company needs. - Manage/oversee/perform test or project events as assigned by leadership, report status and results. - Oversee/conduct test/trial, Validation/Verification and production work per Government requirements. - Attend conferences, meetings. - Conduct site-visits to CONUS/OCONUS locations prior to/during execution of contract. - Wellness checks on long duration contracts. - Designate/manage various teams at CONUS/OCONUS locations and perform in a Subject Matter Expert (SME) and/or technician role as required. - Work closely in producing production schedule - Set-up requirements for CFTs/coordinate travel, tools/equipment and base access. - Following engineering guidance, technical orders, and drawings. Make recommendations for improvements to enhance concept, quality, manufacturability, and maintainability. - Manage, perform, and oversee moderately complex assembly/test functions utilizing mechanical skills, hand and power tools, test equipment, and inspection measurement equipment. - Create, document, and maintain records identifying compliance with assigned tasks and requirements. - Develop, update, maintain work instructions, work control documents, and Ground Operations Procedures (GOPs) as applicable. - Research/document materials/CFT requirements for bid proposals. - Build long-term relationships with new and existing customers, suppliers, and vendors. - Develop team members into valuable multi-faceted, multi-skilled individuals. - Maintain accountability and serviceability of all KIHOMAC materials, tools, and test equipment within area of responsibility. - Ensure proper tools/tool kits and equipment are sourced and used per customer/MFG requirements. - Attend meetings, report/brief status updates and results as required. - Provide leadership and management direction to assigned employees to ensure quality performance in support of Government programs. - Communicate with VP, CFT Director, Program/Project Manager to ensure contractual needs and concerns are addressed. - Guide employees to ensure compliance with labor laws and company policies/processes. - Serve as link between upper management and employees; disseminate company information as appropriate – goals/changes/updates/news. - Coordinate with CFT Director and/or VP on corporate matters. - Maintain high ethical/professional standards of performance, demeanor, and judgment always. - Observe all safety rules and maintain a clean and foreign object damage (FOD) free work area. - Other duties as assigned

Expertise and Functions - Provide support to either VP, CFT Director, Program/Project Manager or Engineering personnel in the areas of project scheduling, data gathering/analyses, database manipulation or population, preparation of technical/project reports or briefings, test plans and reports, and associated documentation, test, or Validation/Verification assistance. - Create realistic and accurate job descriptions. - Review resumes/conduct job interview process to fill positions as applicable. - Direct employee workload to ensure productivity and performance against job description. - Engage to manage positive employee relations and workplace atmosphere; work to resolve any personnel issues. - Conduct ongoing feedback – both informal and semiannual feedback, counseling if necessary. - Advise CFT Director as to which employees deserve recognition including but not limited to raises, promotions and awards. - Manage accuracy of employee timecards. - Ensure employees receive and perform any required training for position and company needs. - Manage/oversee/perform test or project events as assigned by leadership, report status and results. - Oversee/conduct test/trial, Validation/Verification and production work per Government requirements. - Attend conferences, meetings. - Conduct site-visits to CONUS/OCONUS locations prior to/during execution of contract. - Wellness checks on long duration contracts. - Designate/manage various teams at CONUS/OCONUS locations and perform in a Subject Matter Expert (SME) and/or technician role as required. - Work closely in producing production schedule - Set-up requirements for CFTs/coordinate travel, tools/equipment and base access. - Following engineering guidance, technical orders, and drawings. Make recommendations for improvements to enhance concept, quality, manufacturability, and maintainability. - Manage, perform, and oversee moderately complex assembly/test functions utilizing mechanical skills, hand and power tools, test equipment, and inspection measurement equipment. - Create, document, and maintain records identifying compliance with assigned tasks and requirements. - Develop, update, maintain work instructions, work control documents, and Ground Operations Procedures (GOPs) as applicable. - Research/document materials/CFT requirements for bid proposals. - Build long-term relationships with new and existing customers, suppliers, and vendors. - Develop team members into valuable multi-faceted, multi-skilled individuals. - Maintain accountability and serviceability of all KIHOMAC materials, tools, and test equipment within area of responsibility. - Ensure proper tools/tool kits and equipment are sourced and used per customer/MFG requirements. - Attend meetings, report/brief status updates and results as required. - Provide leadership and management direction to assigned employees to ensure quality performance in support of Government programs. - Communicate with VP, CFT Director, Program/Project Manager to ensure contractual needs and concerns are addressed. - Guide employees to ensure compliance with labor laws and company policies/processes. - Serve as link between upper management and employees; disseminate company information as appropriate – goals/changes/updates/news. - Coordinate with CFT Director and/or VP on corporate matters. - Maintain high ethical/professional standards of performance, demeanor, and judgment always. - Observe all safety rules and maintain a clean and foreign object damage (FOD) free work area. - Other duties as assigned