Title: Community Operations & Executive Escalations Manager Location: San Francisco, CA | New York City, NY | Seattle, WA Job Description: About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are seeking an Operations Manager to build and lead a new pillar of our Platform Operations function: Community Operations & Executive Escalations. This role will stand up the team, processes, and infrastructure that protect Anthropic's reputation when high-stakes user issues surface on social media or arrive through executive channels. You'll own end-to-end escalation management - detection, triage, incident coordination, and resolution- across two distinct but related workstreams: brand-impacting conversations on public social channels and high-sensitivity inbound from Anthropic employees on behalf of users. The ideal candidate combines calm-under-fire incident judgment with the operational rigor to build durable systems. Responsibilities: - Hire, lead, and develop a high-performing team of Community Operations specialists, covering detection through resolution - Build the function from zero: stand up social listening infrastructure, define escalation criteria and severity tiers, author the incident management SOP, and establish coverage hours and on-call schedules - Own social monitoring across public channels - triaging brand mentions and running escalations to resolution - Own executive escalations end to end: receive inbound from Anthropic executives on behalf of users, lead your team in quarterbacking investigation and coordinate remediation across partner teams - Serve as the central coordination point during live escalations and drive public/private response decisions to closure - Build clear operating models with cross-functional teams so every stakeholder knows exactly where to send an escalation and what happens next - Define and report on success metrics (time to triage, time to resolution, escalation volume by source) and run post-incident reviews that feed learnings back into criteria and process - Develop response templates and playbooks for common scenarios so the team can move fast without sacrificing quality or judgment - Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development and growth You may be a good fit if you have: - 8+ years of experience in community operations, escalations management, or a related field - ideally in a consumer or developer platform environment - 5+ years of people management experience, preferably in a fast-growing technology company - Direct experience running incident or escalation workflows: you've been the person managing the channel, paging the on-call, and writing the post-incident report - Familiarity with social listening tooling and the dynamics of how issues spread across public social platforms - Excellent judgment under pressure in reading a fast-moving situation, separating signal from noise, and making calls with incomplete information - Proven track record of building operational programs from 0 to 1: writing the SOP, defining the criteria, standing up the tooling, and then iterating as reality breaks your assumptions - Strong cross-functional influence and ability to align teams around a shared plan in real time, even when incentives differ - Clear, concise written communication - you can brief an executive in three sentences and document an incident so the next person can learn from it - Comfort with ambiguity and a bias toward action; this team doesn't exist yet and you'll be defining what good looks like - Excitement about protecting Anthropic's reputation and relationships at a moment when public attention on AI has never been higher The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $260,000 - $310,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Title: Community Energy Advisor - Long Island, NY Location: New York State (Other) Cornell Cooperative Extension Full time job requisition id WDR-00058009 Job Description: This position will serve as the Community Energy Advisor for the Long Island Regional Clean Energy Hub at Cornell Cooperative Extension Association of Suffolk County. The Community Energy Advisor will primarily assist with the teaching of energy efficiency and clean energy education programs in the Long Island Region, specifically in Nassau and Suffolk Counties, and the Rockaways. This position is also responsible for working as a team member and providing input to the supervisor on implementation and evaluation of these energy programs. This position, alongside other Energy Team members, will work to inform residents, multifamily building owners, nonprofits, and small businesses, with an emphasis in low-to-moderate income and priority communities, of the options for adopting clean energy strategies in their homes and businesses. The Community Energy Advisor will develop and maintain working relationships with community partners, contractors and other local stakeholders to address energy inequities through energy efficiency and clean energy programs and workshops. This program will deliver information and provide education in a wide variety of settings, including, but not limited to: providing educational tables/booths at community events; presenting before large audiences; making one-on-one phone calls; following up with leads/clients to provide additional information; assist leads/clients with navigating every step of applying for relevant energy efficiency and clean energy programs available to them; helping troubleshoot obstacles to adopting clean energy strategies; project management for residents receiving upgrades through energy programs, coordinating with local energy contractors with energy projects and in providing accurate information on the programs, etc. This position will work with community groups, energy contractors, energy hub directors, and other team members to coordinate and implement engaging educational programs, including assisting with training, engaging or coordinating the work of volunteers and interns in program delivery. This position will also serve as a subject matter resource and carry out administrative tasks that support the educational program and fulfill funding requirements. Program oversight and direction will be provided by the Long Island Clean Energy Hub leadership team and Marine Department at Cornell Cooperative Extension of Suffolk County with additional support and leadership from senior members of the regional Energy team. This is a hybrid position requiring travel throughout the Long Island region in Suffolk county, Nassau county, and the Rockaways. This position requires occasional weekend and evening hours and flexibility in scheduling to fulfill the requirements of the position. Additional travel outside of Long Island will be required for one annual meeting per year, and occasional required trainings and certifications. Required Qualifications: - Bachelor’s Degree or equivalent education (Associate’s Degree and 2 years of transferrable program/functional experience). - An earnest desire to empower households and communities to create change and a matching patience to move at the speed of trust. - Demonstrated ability or willingness to work with people experiencing hardship - Demonstrated ability to effectively manage multiple priorities at once according to those set with the team and immediate supervisor. - Interest in sustainability, clean energy, energy conservation, environmental studies, energy, or environmental policy. - Demonstrated ability to learn new information including but not limited to energy policy, government and utility energy programs, building science, clean energy technologies, etc. and apply knowledge when working with community members - Demonstrated ability to communicate effectively through oral, written and visual means. - Experience working independently, as well as an effective team member to reach collective goals - Demonstrated ability and willingness to build relationships with diverse audiences and work to cultivate an inclusive and supportive environment for program participants and colleagues. - Ability to meet travel requirements associated with this position. - Ability to meet acceptable background check standards. - Ability to work flexible hours which may include evenings and/or weekends, as appropriate. Preferred Qualifications: - Experience relevant to the role of the position, including but not limited to, any of the following: - teaching educational programs, with a preference for experience in energy or environmental related topics - social work or case management - community based outreach - assisting low and moderate -income households receiving government subsidies or assistance through community programs - experience working in energy, housing, food, or health related services - Bilingual, fluency in Spanish and/or other languages is highly desirable. - Experience using Salesforce or other CRM tools - Experience establishing and working with community stakeholders, especially those with limited income. - Experience working with, and assisting in developing institutional relationships in Nassau or Suffolk Counties - Experience working as a volunteer or supervising volunteers. - Demonstrated ability to plan, teach and evaluate informal educational programs through a variety of delivery methods to reach individuals and groups. - Aptitude for digital technologies and strategies for educational and communication applications. POSITION DETAILS: Salary: $26-32 per hour Schedule: NONEXEMPT – Regular: 40 hours per week No relocation or VISA Sponsorship available HOW TO APPLY: Review of applications will begin immediately. The position will remain open until a qualified pool of candidates is obtained. Applicants need to: Attach/upload a resume to the online application in either Microsoft Word or PDF format. Attach/upload a cover letter to the online application in either Microsoft Word or PDF format. Attach/upload contacts info for three references to the online application in either Microsoft Word or PDF format. In the "Experience" section of your application, use the Paperclip icon to search for file(s) or use the "Drop Files Here" box to manually drag document(s) into your application. Once the application is submitted, you will not be able to change your submission or add attachments. External Applicants: (including current employees of other Cornell Cooperative Extension Associations), please refer to the Applying for a Job (External Candidate) document for additional guidance. Internal Applicants: Current employees of the Cornell Cooperative Extension Association indicated in this job posting are considered internal applicants; please refer to the Applying for a Job (Internal Candidate) document for additional guidance. The Association may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform their essential functions. Cornell is an equal opportunity employer. For more information, visit hr.cornell.edu/eeo. Job Title: Association Subject Educator I Level: 004 Pay Rate Type: Hourly Company: Contact Name: Ashley Downs Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. Per NYS Law, county and regional extension service associations are subordinate government agencies. This employment opportunity is with the entities listed and not with Cornell University. Notice to Applicants: Please read the required Notice to Applicants statement. This notice contains important information about applying for a position at Cornell Cooperative Extension as well as some of your rights and responsibilities as an applicant.

Title: Community Guide Job Description: Location: Minneapolis, MN FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 30 mi or greater community service area Reports To: Care Team Manager Salary Range: $50,000 - $55,000 annually At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: - Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions. - Reach out to members and share about Reema Health to enroll them in our care model. Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes: - Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. - Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. - Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members. - Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. - Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. - Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. - Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs. - Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation. - Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed. - Prepare members for services ending by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: - Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. - Understand and comply with confidentiality of protected health information and HIPAA. - Support member records to be thorough and accurate in Reema’s technology. Provide positive representation of Reema: - Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. - Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. - Partner with Reemates across the team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: - Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree - Three or more years of direct experience with population or community to be served and knowledge of community - Driven to work with individuals who have complex health needs and believe that recovery is possible - Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work - Proficiencies in critical thinking, time management, strategizing, and multitasking - Strong propensity towards building and maintaining relationships through initiating conversations and creating connections - Ability to develop, adapt, and execute outreach and care plans - Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: - 18 years of age or older - Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record - Offers are contingent upon passing a pre-employment drug screening and background check - Comply with federal, state and local regulations regarding patient confidentiality HIPAA - Use technology-based tools and systems daily - Lift and carry up to 25 pounds occasionally. Benefits: - Competitive Salary Package - Medical, Dental, and Vision Insurance - HSA and FSA Options - 401(k) Retirement Savings with Company Match - Employee Assistance Program - Flexible Schedules and Remote Work - Technology Stipend - Mileage Reimbursement - Accrued Paid Time Off - Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Meets or exceeds weekly and monthly qualified lead goals. • Helps local market achieve monthly sales goals; • Cultivates new and maintains existing relationships with key senior and community influencers • Sets-up and attends monthly events and activities through in-person visits, via telephone contact, and through email, sources, plans. • Distributes approved marketing and event materials. • Educates the community on Alignment and its benefits, services, and contracted providers. • Provides monthly calendar of their planned activities and ensures that all scheduled events filed. • Conducts and leads advertised sales meetings in their territory.