• Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope. • Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success. • Develop and execute engagement strategies to achieve 80–90%+ active usage rates and customer health scores above target benchmarks. • Proactively monitor accounts to identify risks and provide strategic recommendations to clients. • Own assigned client accounts and serve as the primary point of contact for enterprise clients. • Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management. • Identify upsell and cross-sell opportunities representing 10–15% of total portfolio ARR annually. • Conduct Quarterly Business Reviews (QBRs), presenting adoption metrics, ROI, and growth recommendations. • Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5. • Advocate for client needs internally, collaborating with Product, Engineering, and Support teams. • Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10–15% YOY improvement), and optimize the client experience. • Maintain dashboards and reports to track Net Revenue Retention (NRR), Gross Renewal Rate, Time-to-Value (TTV), Implementation Completion Rate, Customer Health Score, CSAT and NPS, Adoption/Usage Rates, Issue Resolution Time. • Partner with Sales, Product, and Engineering to align on client goals, prioritize feedback, and deliver enhancements that drive adoption, satisfaction, and account growth.

About AbriCare AbriCare is a mission-driven personal care services (PCS) organization that helps seniors and adults with disabilities live safely and independently at home. We combine compassionate caregiving with tech-enabled operations, empowering our teams to deliver person-centered care. About the Role The Provider Enrollment & Licensing Specialist plays a critical role in ensuring AbriCare maintains the highest standards of regulatory, licensing, and payer compliance across all states where we operate and expand. This individual manages the full lifecycle of agency credentialing, state provider enrollment, payer onboarding, documentation maintenance, and renewal processes. By ensuring AbriCare remains fully credentialed and audit-ready, the Credentialing Specialist enables service continuity, timely market launches, and smooth payer operations. This role partners closely with Operations, Clinical, People, and Growth teams, supporting both day-to-day compliance and long-term multi-state expansion. What You’ll Do Agency & State Credentialing - Manage all credentialing activities required for AbriCare to operate as a licensed and approved PCS provider across multiple states. - Maintain a master calendar of state requirements, renewal deadlines, addendum expirations, and required compliance submissions. - Track and organize documents required for new market launches, ensuring all credentialing milestones are completed on schedule. Payer Enrollment & Maintenance - Complete credentialing and re-credentialing with Medicaid, Managed Medicaid (MCOs), VA, AAAs, long-term care insurance, and D-SNP plans. - Maintain accurate payer records including NPIs, taxonomy codes, service types, and authorized care models. - Monitor payer portals for updates, expiring documents, roster reconciliation requests, and required compliance attestations. - Resolve credentialing gaps proactively to prevent delays in billing, reimbursement, or service initiation. Caregiver and Provider File Credentialing - Support onboarding and compliance verification for caregivers and clinical team members, ensuring all required documentation is completed and kept current. - Ensure personnel files meet state standards and are audit-ready at all times. Documentation & Systems Management - Maintain centralized, secure credentialing files with strict version control and real-time accuracy. - Implement and manage credentialing trackers within AbriCare’s HRIS, LMS, EMR, and operational systems. - Ensure credentialing related policies, addenda, and state-specific regulatory documents are up-to-date and accessible to relevant teams. Audit & Survey Support - Prepare and organize documentation for state audits, waiver program reviews, payer surveys, and QAPI reporting. - Serve as a point of contact for credentialing-related inquiries during audits, site visits, or investigations. Cross-Functional Collaboration - Partner with Operations and Clinical teams to ensure credentialing completion aligns with service readiness in each market. - Support Growth and Intake teams by ensuring payer credentialing is completed before client onboarding begins. - Work closely with People Operations to align caregiver onboarding requirements with state and payer compliance needs. Required Qualifications - High school diploma or GED required; associate’s or bachelor’s degree preferred (healthcare administration, business, or related field). - Minimum of 2 years of experience in healthcare credentialing, provider enrollment, compliance administration, or medical operations. - Strong working knowledge of Medicaid, waiver programs, MCO credentialing, or long-term care provider enrollment. - Exceptional organizational skills with a high degree of accuracy and attention to detail. - Proficiency in Microsoft Office and comfort navigating multiple digital systems, including payer portals, HRIS, LMS, and EMRs. - Ability to manage complex processes, multiple deadlines, and cross-functional communication. - Demonstrated ability to work independently and collaboratively within a remote or distributed team environment. Preferred: - Experience with credentialing in home care, PCS, HCBS, or long-term services and supports (LTSS). - Familiarity with Medicaid waiver programs, APC requirements, and RN supervisory documentation. - Background in multi-state credentialing or rapid-growth healthcare organizations. Competencies - Regulatory precision and compliance orientation - Strong organizational and documentation skills - Ability to manage multiple concurrent workflows - Problem-solving and process improvement mindset - Clear and professional communication - Adaptability in a fast-paced, evolving environment - Cross-functional collaboration Additional Details - Standard work hours: Monday–Friday, 8:00am–5:00pm CST - Remote/hybrid role supporting multi-state operations - Opportunity for growth as AbriCare expands to new states - Competitive compensation and benefits package, including medical, dental, vision, PTO, and 401(k) Join AbriCare If you’re passionate about ensuring operational integrity, compliance excellence, and seamless expansion of services that help people remain safely at home, we’d love to meet you. Join AbriCare — where compassion meets innovation, and strong compliance powers exceptional care. AbriCare is an Equal Opportunity Employer committed to fostering a culture of inclusion and respect for all team members and the communities we serve.

Job Title: Cardiac Rehab Intake Specialist Classification: 1099 Contractor Work Structure: Fully Remote Hours/Schedule: Monday-Friday 12pm-8pm ET Team: Clinical Operations Reporting to: Program Manager Location: United States What we're looking for We are hiring a Cardiac Rehab Intake Specialist to join our cardiac recovery program to partner with our users to provide personalized care for cardiac recovery patients. In this role, you will partner with our exercise physiologists, patient experience, product, and marketing teams to support patients via video calls, track individual progress, and provide feedback and support for patients. The right person for this role is familiar with the management of cardiac conditions, CHF, other chronic conditions, smoking cessation, women’s health, substance abuse, mental health, or recent nutrition, and exercise trends. Responsibilities - Conducting initial assessments for patients who are enrolling in our virtual cardiac recovery program. - Educating patients on program benefits and the importance of risk factor modification. - Coaching individuals through electronic (chat) messaging and video sessions. - Problem-solving and supporting individuals’ current and evolving goals. - Adapting in-clinic best practices to a remote-care delivery model. - Completing individualized treatment plans for patients starting the program to include: nutrition assessment, psychosocial assessment, fitness assessment, and co-morbidities assessment. - Translating the latest up-to-date, evidence-based best practices for chronic condition management into a relatable and empowering approach. - Motivating and encouraging patients during initial visits. - Basic understanding of cardiac procedures and medications. - Reviewing medical history. - Goal setting and motivational interviewing for special populations. - Basic understanding of clinical documentation Your Past Experience - A minimum of three years of experience helping people manage their health, ideally in a clinical setting and/or a remote health coaching setting - A degree in a health-related field - Experience with counseling or education of disease management in a medical setting as well as recent nutrition and exercise trends. - Passion and enthusiasm for helping people change their lives - A diversity- and inclusion-first mindset - Detail-oriented and team-first mindset - A resourceful nature, and creativity to help people engage in their health - Fluent in English (written and verbal) - Bilingual in English and Spanish a huge plus - Some experience in a clinical setting - Some knowledge of cardiac rehabilitation - Experience working with an elderly patient population - Virtual Care Experience - Bonus Points Experience - coaching in smoking cessation, diabetes management, and special populations. Note: This is a 1099 Contractor position only.

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking a Utility Travel Specialist to support our Vacation Travel team. This is a remote position. This position’s primary role is to support a group of Independent Contractors whose business is produced through a CI Azumano GDS and IATA. Responsibilities include, but are not limited to: - Working at the request of designated ICs for back-up coverage of their corporate, air and some leisure business. - Serving as routine support for designated ICs for assistance with booking travel (air, cars & hotels), invoicing, general admin, etc. - Providing outstanding customer service to ICs and their clients. - Working as an air agent for ICs that do not provide GDS services to their clients. - Other responsibilities as assigned by the VP/GM. Essential Duties include the following. Other duties may be assigned. - A strong working knowledge of the Sabre GDS which includes faring, booking, ticketing, rule adherence, using scripts and modifying PNRs. Similar skills on TravelPort + would also be helpful. - All reservations are researched through the various computer sources to analyze and evaluate lowest logical airfares, destination and travel product options. All customer service requests are responded to within the same business day. Qualifications: To perform the job successfully, an individual should demonstrate the following competencies: - Travel agent technical competencies required for this position are as follows: - Intermediate to high level of understanding of the Sabre GDS - Intermediate to high level of understanding of Microsoft tools - Intermediate to high level of booking and ticketing international air via the GDS and interpreting airline agreements - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Interpersonal Skills - Maintains confidentiality; Keeps emotions under control. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. - Teamwork - Gives and welcomes feedback; Puts success of team above own interests. - Cost Consciousness - Contributes to profits and revenue. - Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. - Professionalism - Reacts well under pressure; Follows through on commitments. - Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance. - Quantity - Meets productivity standards; Completes work in timely manner. - Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. - Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Education and/or Experience - High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Language and Writing Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to interpret and comprehend tour and cruise group contracts. Ability to write simple correspondence. - Written Communication - Writes clearly and informatively both in traditional letter writing and electronic communications; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.