Role Description This position is Remote in Colorado. You will have the flexibility to work remotely as you take on some tough challenges. Our Telephonic Care Navigators have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm local time. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks in classroom plus 1 week of on-the-job training / precepting. The hours of the training will be based on schedule or will be discussed on your first day of employment. Primary Responsibilities: - Completes telephonic outreach to DSNP/CSNP members utilizing multiple outreach modes: including auto-dialer, manual and inbound calls - Educates member on gaps in care and assists with closure of gaps, including scheduling provider appointments - Assists members with social determinants of health and links to community resources - Ensures member has access to PCP - Outreaches members consistent with program guidelines - Consistently meets metrics, both quality & performance - Provides excellent customer service to both members and providers - Constantly maintains schedule adherence and good attendance - Maintains confidential health information according to state and federal regulations including HIPAA Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of call center and / OR telephonic customer service experience - 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties - 1+ years of Healthcare / insurance experience and / OR Social work / community outreach / advocacy experience - 1+ years of experience with analyzing and solving customer problems - Work experience with using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring) - Ability to work from home (access to high-speed broadband) - Ability to attend 100% of the 3 weeks training period. Time off requests will not be accommodated during this time - Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm local time. It may be necessary, given the business need, to work occasional overtime Requirements - Experience as a telecommuter - Medicaid and / OR Medicare experience - Experience working with medical terminology - Social Work, Public Health OR related field - Bilingual fluency in English and Spanish OR other language Telecommuting Requirements - Must reside in the state of Colorado - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Must be able and comfortable with maintaining metrics and goals within the department - Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members - Must be comfortable making outreach to members without prior engagement - Excellent Organizational Skills - Telephone etiquette Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - The hourly pay for this role will range from $20.38 - $36.44 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At Kindbridge Behavioral Health, we’re not just providing therapy—we’re transforming how mental health care is delivered. As a leading telehealth provider specializing in gambling, gaming, and sex/pornography process behavior disorders, in addition to mental health challenges, we are committed to expanding access to high-quality, evidence-based care. We’re looking for Therapists licensed to practice in Hawaii (residency in HI not required) who are passionate about helping individuals struggling with behavioral and mental health concerns. If you’re ready to make a meaningful impact while enjoying a flexible, well-supported remote practice, we’d love to hear from you. Why Choose Kindbridge? - Redefining Online Therapy – We streamline the administrative process so you can focus on what truly matters: client care. - Client-First Approach – Our partnerships with gaming and gambling operators ensure a steady flow of clients who urgently need support. - Professional Growth – We offer training, certification support (ICGC-I), and regular case consultations to help you expand your expertise. - Work from Anywhere – Set your own hours and provide therapy from wherever you’re most comfortable, as long as you have a reliable internet connection. What We Offer: - Cross-State Licensing – We’ll help you obtain additional state licenses so you can serve more clients. - Credentialing Support – We handle all insurance credentialing so you don’t have to. - Comprehensive Admin Support – No insurance pre-authorizations, claim submissions, or collections—just focus on your clients. - Ongoing Training – Get guidance on documentation, insurance reimbursements, and industry best practices. - Clinical Case Consultation – Participate in regularly scheduled consults to discuss complex cases and treatment strategies. - Cutting-Edge Tools – Access our HIPAA-compliant video platform and Learning Management System (LMS). - Competitive 401(k) with Employer Matching – Plan for your future while making a difference today. Who We’re Looking For: - Active licensure in the state of Hawaii (location not required) - Bilingual (Spanish-speaking) a plus - Willingness to complete ICGC-I certification (International Certified Gambling Counselor) - Passion for helping individuals with behavioral addictions and mental health challenges - Interest in collaborating with a team that’s driving innovation in teletherapy Join Our Mission At Kindbridge, you’ll be part of a trailblazing team that’s making mental health care more accessible, effective, and stigma-free. If you’re looking for a flexible, rewarding opportunity to support clients struggling with behavioral addictions, apply today!

Job DetailsJob Location: Warwick, RI 02886CLINICIAN YOUTH & FAMILY SERVICES FEE FOR SESSION Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive’s unique programs and services are built on evidence based, person-centric care models. Our programs include: Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community. General Summary: Provide assessment evaluations, outpatient short-term psychotherapy and linkage with community service agencies. Schedule: Per diem with some telehealth possible Location: Warwick, RI Salary: $40-$50 per session, depending on licensure. Did you know… studies have shown that the number one reason a person chooses not to apply for a role is because they do not think they’ll be hired if they don’t meet 100% of the qualifications? Thrive understands that while certain criteria are requirements of the job, other skills can be taught to the right person. Please consider applying anyway. Essential Responsibilities: Provide initial assessment and intake evaluation in an outpatient setting. Provide individual, couples, family or group counseling within the scope of one’s competencies. Provide crisis intervention. Develop and implement recovery plans and document services consistent with Thrive standards and/or insurance requirements. Collaborate with other providers, agencies, insurance companies and individuals in the client's network of care. Provide relapse prevention, discharge planning, follow-up and aftercare. Provide education, training, and modeling in basic daily living skills, social or parenting skills. Teach clients effective techniques for managing their medication as prescribed. Coordinate community resources, transportation for client, and referrals to appropriate resources including services within Thrive. Assist clients in developing and strengthening their support network to accomplish goals and objectives. Produce, complete, and maintain billing forms, logs, data collection forms, clinical documentation and client records in accordance with Thrive standards and state and federal regulations. Ensure clients have appropriate medical coverage at all times. Accompany clients to community appointments, provides advocacy as needed. Schedule and maintain client hours sufficient to achieve individual / program billing targets Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics. QualificationsEducation, Experience and Competencies: Master’s Degree in the human service field of social work or counseling. Minimum (2) years’ experience working with clients with disabilities preferred. Experience or training in related state and federal assistance programs also preferred. Basic computer literacy skills are necessary. Certifications, Licenses Requirements: Licensed at an independent level (LMHC, LMFT, LICSW) preferred, LCSW and Associate-level clinicians will be considered. Valid driver's license and automobile insurance which meets Rhode Island minimum standards law, or the ability to obtain necessary transportation in order to perform the job responsibilities/tasks are necessary for community-based positions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodation may be made to assist individuals with disabilities in meeting the expectations of the position. EEO/VET/LGBTQ+ Employer

• Provide therapy to clients struggling with behavioral and mental health concerns • Focus on client care without administrative burdens • Participate in ongoing training and consult with peers • Help in expanding access to high-quality, evidence-based care