Role Description As a Senior Manager of Dev Ops, you will lead the design, governance, and evolution of an enterprise Kubernetes platform supporting mission‑critical workloads, while shaping the company’s containerization strategy end‑to‑end. This role blends deep technical leadership with team mentorship, cross‑functional influence, and hands‑on platform ownership. - Own the design, build, and operation of enterprise Kubernetes platforms supporting mission-critical workload. - Lead architecture decisions for cluster design, networking, security, scalability, and resiliency. - Oversee daily operations of the Enterprise Containerization Team, ensuring timely, accurate, and customer-focused support for Application Development and Infrastructure teams. - Manage and mentor a group of engineers to meet day-to-day needs and project requirements. - Maintain strong relationships with AppDev Teams to assist and support them in their containerization efforts. - Collaborate closely with Infrastructure teams to drive Kubernetes cluster requirements and resource planning. - Work with other Enterprise IT teams to drive Kubernetes enterprise requirements across enterprise domains (monitoring, support, patching, etc). - Work with EA and Sr Leaders to provide technical guidance on overall containerization direction and roadmaps, driving the enterprise container strategy. - Act as a technical representative in architecture reviews, governance forums, and leadership briefings. - Assist in troubleshooting and diagnosing issues and impacts on Kubernetes cluster and container environments. - Provide training to internal teams on k8s and container coding practices. - Ensure documentation around containerization tooling and processes are up to date and available to internal team members. - Drive automation using Infrastructure as Code and Configuration Management Tools. - Standardize CI/CD integration and Git based workflows for platform and application teams. - Partner with Security and Compliance teams to ensure platforms meet enterprise and regulatory requirements (e.g., PCI, SOC, internal controls). Qualifications - Experience with Kubernetes and Kubernetes management platforms (Rancher, OpenShift) is a requirement. - Experience with Ansible or other automated configuration tools. - Working knowledge of git source control tools such as GitLab, GitHub or Bitbucket is required. - Ability to learn new technologies and translate into working processes. - Demonstrated ability to advance project timelines and effectively communicate status updates to stakeholders. - Communicate effectively with Internal Teams and represent the team effectively and independently including leading in the presentation of technical documentation to various audiences such as architectural standards, blueprints and new capability debriefs. - Ability to communicate with technical and non-technical team members. - Ability to excel within an agile environment (iterative development, continuous integration, shared ownership, etc.) as well as waterfall environments. - Customer service-oriented communication skills including the ability to communicate directly or indirectly with customers, partners, stakeholders and leadership. - Attention to detail, flexible, open to suggestions and possess good communicative interpersonal skills. - Ability to work within a multi-cultural global team environment or independently as needed with little guidance. Requirements - Experience with monitoring and APM tools in a k8s context. - Technical implementation knowledge and experience with compliance-driven environments is a plus (PCI, SOX, HIPAA, etc.). - Experience with infrastructure as code tools (Terraform) is a plus. - Background in cloud platforms (Azure, AWS, or GCP). - Kubernetes or cloud-related certifications (CKA, CKAD, CKS, etc.). Benefits - This position is eligible for the Employee Referral Bonus Program - Tier IV.

About Us ChargerHelp! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations. We are committed to professional and workforce development, diversity and inclusion, leveraging technology to remove barriers, and enabling economic mobility in underserved communities. We have a social responsibility to reduce our carbon footprint and lower greenhouse emissions. ChargerHelp! is a driving force in the Cleantech space, executing a forward thinking, progressive approach to workforce development and EVSE field service. We develop the technology and provide the education and training to support growing demands and evolving trends in the electrical vehicle industry. Role Overview We’re seeking a Reliability Coordinator to own real-time dispatching, issue response, and field-service coordination across our customers’ EV charging portfolios. You will assign technicians, manage 3rd-party service partners, track SLA performance, and ensure customers receive timely, high-quality service. This role is central to driving reliability, transparency, and operational excellence. The ideal candidate leverages data-driven insights to inform operational decisions; prior experience required. Familiarity with Grafana (preferred), as well as Zendesk and Slack, is a plus. What You’ll Do - Dispatch technicians and 3rd party service partners to active work orders, ensuring timely assignment and clear instructions - Monitor EV charging site performance and proactively flag maintenance issues - Serve as the primary operational point of contact for assigned customer accounts - Manage work orders from creation through completion - ensuring accurate documentation and SLA adherence - Communicate site status, delays, maintenance windows, and updates to customers and internal teams - Support customer onboarding and periodic account check-ins - Contribute field-level insights to customer QBRs and internal reporting - Analyze completed work orders to identify trends, recurring issues, or workflow gaps - Prepare regular customer reports and maintain data accuracy in ChargerHelp EMPWR platform - Collaborate with Product and Engineering teams to improve tools and drive process optimization What You Bring - Hands-on experience in dispatching, field service coordination, or real-time operations - Strong analytical and problem-solving skills with the ability to assess issues quickly - Excellent written and verbal communication - Strong attention to detail and disciplined documentation habits - A passion for customer experience and operational reliability - Comfort working in fast-paced or early-stage environments - Ability to leverage data and performance metrics to drive informed decision-making and optimize operations; prior experience required. Familiarity with OCPP (Open Charge Point Protocol) and tools such as Grafana, Zendesk, and Slack is a plus. - Familiarity with tools like Google Workspace, MS Office, Zoom, and Monday.com - Experience with EV charging hardware, EVSE operations, or OCPP Details - Type: Full-Time - Location: Remote - Reports To: Service Delivery Manager - Compensation: $60,000 - $70,000 - Required: Experience with EV charging hardware, EVSE operations, or OCPP

About Us At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew We are looking for a Staff DevOps Engineer to serve as a technical anchor for our platform engineering practice. In this role you will own the design and evolution of our CI/CD pipelines, Kubernetes infrastructure on AWS EKS, and the developer experience tooling that hundreds of engineers depend on daily. Staff-level engineers at this organization are expected to operate with significant autonomy, identify and resolve systemic problems before they become incidents, and raise the technical bar across the teams they partner with. What You’ll Do Platform & Infrastructure - Architect and continuously improve CI/CD pipelines in Azure DevOps, including pipeline-as-code standards, templating strategies, and artifact promotion workflows across environments. - Own the health and evolution of our AWS EKS clusters — node lifecycle, autoscaling, networking (VPC/CNI), RBAC, and cluster upgrades with minimal service disruption. - Design and enforce Infrastructure-as-Code practices using Terraform or equivalent tooling; champion GitOps patterns across engineering teams. - Drive platform reliability improvements informed by observability data from New Relic, working closely with SRE to translate dashboards and alerts into actionable platform changes. Developer Experience - Define and maintain golden-path templates for containerized workloads — Dockerfile standards, Helm chart libraries, and local development parity with production. - Partner with engineering teams to accelerate onboarding of new services onto the platform and reduce toil through automation. Incident & Operational Excellence - Act as an escalation point for complex infrastructure incidents coordinated through PagerDuty; participate in on-call rotation and lead post-incident reviews for platform-layer failures. - Identify recurring failure modes and drive systemic fixes that reduce page volume and MTTR across the platform. - Maintain and improve runbooks and platform documentation in Confluence, ensuring knowledge is accessible and current. Technical Leadership - Define and socialize DevOps standards — pipeline design, container hygiene, secret management, and deployment safety — across a multi-team engineering organization. - Conduct architecture reviews and provide technical guidance on infrastructure-impacting decisions made by product engineering teams. - Mentor senior and mid-level engineers; grow internal platform capability through pairing, code review, and structured knowledge sharing. - Identify tooling gaps and build the business case for platform investments, working with engineering leadership to prioritize roadmap items. What You Bring - 8+ years of DevOps or platform engineering experience, with at least 2 years operating at a Staff or Principal level in an organization of 100+ engineers. - Deep, hands-on expertise with Kubernetes — EKS specifically preferred — including troubleshooting workloads, networking, storage, and cluster operations at scale. - Strong command of Azure DevOps Pipelines, including YAML pipeline authoring, library management, service connections, and environment promotion gates. - Proven track record designing and maintaining CI/CD systems for microservice architectures with multiple independent teams as consumers. - Experience operating observability platforms (New Relic, Datadog, or similar) to drive proactive reliability improvements, not just reactive alerting. - Proficiency in at least one scripting language (Python, Bash, or Go) and Infrastructure-as-Code tooling (Terraform, Pulumi, or CDK). - Familiarity with feature flag patterns and operational considerations around progressive delivery (Unleash or equivalent is a plus). - Excellent written communication skills — you default to documentation and can translate complex infrastructure decisions into guidance engineers actually read. Nice to Have - Experience with data engineering or ML infrastructure workloads on Kubernetes (Spark on EKS, Argo Workflows, Airflow). - Background contributing to or maintaining internal developer portals (Backstage or similar). - Familiarity with FinOps practices and tooling for AWS cost attribution and optimization across shared Kubernetes clusters. - Experience in SRE-adjacent roles; comfort with SLO/SLI definition and error budget policy. Benefits Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements. Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. CA residents Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/ Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $190,000.00 - $235,000.00 per year.

About Us At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew The Director of SRE is a senior leadership role responsible for the reliability, scalability, and operational excellence of a large, multi-discipline engineering organization. You will own the platform and DevOps engineering functions — building and leading the teams, tools, and practices that allow software engineering, data engineering, and QA teams to ship confidently and run sustainably. You will report directly to the VP of Engineering and partner closely with software and data engineering leadership to define and deliver on reliability and platform strategy. This is both a hands-on leadership role and a strategic one: you will be as comfortable driving organizational design conversations as you are reviewing incident post-mortems or evaluating a new observability toolchain. Key Responsibilities Platform & DevOps Engineering - Own the platform engineering roadmap — CI/CD pipelines, container orchestration (EKS/Kubernetes), secrets management, and infrastructure-as-code standards across the org. - Drive standardization and adoption of DevOps best practices, including YAML pipeline conventions, Dockerfile standards, and deployment patterns. - Partner with software and data engineering teams to reduce toil, improve deployment frequency, and reduce time-to-restore. - Oversee the engineering organization's observability strategy, including tooling (New Relic) and alerting integration (PagerDuty, Microsoft Teams). People Leadership & Org Building - Lead, mentor, and grow a team of SRE and DevOps engineers — establishing clear career paths, setting high standards, and fostering a culture of ownership and psychological safety. - Define team topology for the SRE and platform functions, including team scope, interfaces with stream-aligned teams, and on-call responsibilities. - Build hiring plans and execute on them — owning the full cycle from role definition through onboarding. - Serve as an organizational model for blameless culture, continuous improvement, and cross-functional collaboration. Incident Management & Reliability - Own the incident management process end-to-end: severity classification, on-call rotation design, escalation paths, post-incident reviews, and tooling integration. - Drive down MTTR and MTBF through systematic root cause analysis, reliability investments, and proactive capacity planning. - Champion SLO/SLI/error budget practices across engineering teams. Strategy & Governance - Contribute to engineering-wide standards and documentation — including coding standards, CI/CD expectations, and operational runbooks in Confluence and Azure DevOps. - Act as a key voice in architectural decisions with reliability, scalability, or operational implications. - Stay current on industry trends and lead evaluation of emerging tools and practices. What We're Looking For Required - 8+ years in SRE, DevOps, or platform engineering, with at least 3 years in a senior leadership role managing managers or senior ICs. - Demonstrated experience leading platform or DevOps engineering teams in a large, multi-team engineering organization (100+ engineers). - Deep hands-on background in CI/CD, container-based infrastructure, cloud platforms (Azure preferred), and observability tooling. - Experience defining and scaling on-call programs, incident management processes, and reliability practices. - Strong communication skills — able to translate technical complexity for senior stakeholders and drive alignment across engineering leadership. - Track record of building high-performing teams through hiring, mentoring, and clear goal-setting. Nice to Have - Familiarity with Azure DevOps pipelines and EKS-based deployment patterns. - Experience with Team Topologies principles or similar frameworks for team structure design. - Background in highly regulated or enterprise environments. - Exposure to feature flag management (e.g., Unleash) and progressive delivery strategies. Why This Role - You will own something that matters — building the reliability and platform foundation for a large, actively modernizing engineering organization. - The org is in a meaningful growth and standardization phase, giving you real opportunity to shape culture, process, and tooling. - You will have a direct reporting relationship to engineering leadership with organizational trust and authority to make decisions. - Collaborative, transparent engineering culture with investment in documentation, standards, and continuous improvement. Benefits Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements. Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. CA residents Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/ Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $180,000.00 - $215,000.00 per year.