Title: Patient Service Coordinator II Location: 32 Fruit Street Boston (Yawkey Center) Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary<br>Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.<br><br>Does this position require Patient Care?<br>No<br><br>Essential Functions<br>-Perform routine administrative and clerical duties relating to a clinical service or physician practice office. <br> -Make patient appointments and maintain appointment records. <br> -Greet and assist patients. <br> -Answer telephones, assist callers with routine inquiries, and schedule appointments. <br> -File materials in patient folders, and print appointment schedules. <br> -Process patient billing forms and scan documents to patient medical record/LMR. <br> -Call for patient medical records and laboratory test results. <br> -Open and distribute unit mail or faxes. <br> -Type forms, records, schedules, memos, etc., as directed. <br> -May be required to accept co-payments. <br> -Handles, screens and/or takes messages related to prior authorizations, <br> -provider questions, prescription refills, and test results. <br> -Acts as "Super User" for scheduling, registration and billing systems. <br> -Provides assistance and training to others in these areas. <br> -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. <br> Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No The Patient Services Coordinator II, under general supervision of the Administrative Manager provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within an outpatient Cardiology practice. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Performs all duties that are the responsibility of a Patient Service Coordinator I - Provides support and information to providers to problem solve and manage complex patient issues. - Performs the daily management of Physician and Advanced Practice Provider patient schedules via EPIC. - Performs the daily management of Epic In Basket with respect to patient scheduling and staff messages to members of the clinical team. - Performs the daily management of Referral and Follow Up Order work queues in Epic. - Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. Obtains prior authorizations for procedures as needed. - Understands financial services and self-pay resources and provides patients with information as needed. - Triages and manages more complex telephone calls, utilizing courteous customer service skills. - Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. - Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc. - Schedules patient appointments. Coordinates the scheduling of diagnostic testing. - Coordinates and tracks referral appointments and visits. - Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed. - Assists with training and orientation of new staff, where applicable. - Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients. - Works on special projects as directed. - QUALIFICATIONS: - High School Diploma or GED required; Associate&rsquo;s Degree in Business/Secretarial Science or Secretarial Certificate Program desirable - 3 years secretarial experience or equivalent in a medical or health care related setting preferred SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: - Good command of the English language, including medical terminology - Excellent interpersonal and verbal/written communication skills - Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail - Ability to work independently and within a team environment - Ability to solve problems and resolve complex issues on behalf of providers and patients - Ability to function as a role model and provide administrative guidance to others - Knowledge of computer applications necessary to function in administrative role Additional Job Details (if applicable) Physical Requirements - Standing Occasionally (3-33%) - Walking Occasionally (3-33%) - Sitting Constantly (67-100%) - Lifting Occasionally (3-33%) 20lbs - 35lbs - Carrying Occasionally (3-33%) 20lbs - 35lbs - Pushing Rarely (Less than 2%) - Pulling Rarely (Less than 2%) - Climbing Rarely (Less than 2%) - Balancing Occasionally (3-33%) - Stooping Occasionally (3-33%) - Kneeling Rarely (Less than 2%) - Crouching Rarely (Less than 2%) - Crawling Rarely (Less than 2%) - Reaching Occasionally (3-33%) - Gross Manipulation (Handling) Constantly (67-100%) - Fine Manipulation (Fingering) Frequently (34-66%) - Feeling Constantly (67-100%) - Foot Use Rarely (Less than 2%) - Vision - Far Constantly (67-100%) - Vision - Near Constantly (67-100%) - Talking Constantly (67-100%) - Hearing Constantly (67-100%) Remote Type Hybrid Work Location 32 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.