We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.  In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.  As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. Key Responsibilities: - Actively listen and be an advocate for customers, understand their needs and provide guidance and support - Resolve customer inquiries and issues efficiently while documenting all interactions. - Educate customers about available resources and assist them in navigating their options. - Anticipate customer needs and provide proactive solutions to enhance satisfaction. - Collaborate with team members and other departments to address service issues and improve outcomes. - Document all customer correspondence and maintain confidential records of patient information. - Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: - Customer satisfaction with the service you provide. - Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. - Your ability to resolve customer issues the first time they call. - Quality and accuracy of interactions with customers. - Reporting to work and adhering to your assigned schedule.   Our Leadership and Welcome Teams will help you succeed by providing: - New colleague orientation to learn about our company and your role. - Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. - A supportive and inclusive culture that will allow for continuous learning and growth. - Ongoing coaching and mentoring support. - Equipment and resources needed to complete assigned work. Key Competencies and Behavioral Requirements: - Demonstrated empathy and effective communication skills. - Respectful and kind demeanor in all communications while being an advocate for our customers - Strong problem-solving and decision-making abilities. - Ability to manage multiple resources and tasks in a fast-paced environment. This position pays $18.50 per hour. Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months. Required Qualifications: - 6+ months of customer service experience - Basic computer skills - Must live in Central Standard Time Zone or Eastern Standard Time Zone.  Preferred Qualifications: - 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role - 1+ years of claims, provider, dental, medical or other related healthcare experience - Microsoft office experience preferred Education: - High School Diploma, GED, or equivalent experience. You must have: - High-speed internet access with adherence to workplace model and potential telework agreements.  - Willingness to work specific hours, with flexibility Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary: CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources. The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting. Key Responsibilities: The Customer Service Representative's responsibilities include (but are not limited to) the following: - Takes inbound calls from members and determines the quickest, most effective ways to answer member questions - Creates an emotional connection with members by understanding and engaging them to champion their best health - er records within the overall member management system - Provides introductory information and connects members with additional and appropriate benefits/external resources - Performs a review of members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels - Explains members’ rights and responsibilities in accordance with our plan sponsors’ contracts - Sends outbound e-mails to members where and as needed - Supports members with troubleshooting and deescalating where needed - Escalates queries and concerns when it is deemed necessary - Ensures that members are satisfied with products/services by handling complaints and inquiries - Works with the customer service team to share solutions and processes - Embodies the CVS Core values in each interaction Required Qualifications: - 1-3 of call center and/or customer service experience - Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs - A private and confidential workspace free from distractions - A hardwired connection is required (i.e., an Ethernet connection) - Time management skills to promptly respond to e-mails, call, and chat messages - Active listening skills to effectively handle members who may be upset Preferred Qualifications: - A mental health or human services background. - One to three years of healthcare experience. - Bilingual or multilingual skills - Experience working from home in a remote role. Educational Requirements: - High school diploma or equivalent required. - Associates degree preferred. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Build a Career Around Your Life – Not the Other Way Around Position: Remote Customer Service Representative – Entry Level Company: Globe Life AO Work Type: Full-Time / Part-Time (You Choose) Location: Work from Anywhere in the U.S. Income Potential: $60,000 to $150,000+ per year | Full Training Provided | No Experience Needed Redefine What a Career Looks Like What if your career could align with your lifestyle instead of forcing you into a 9-to-5 mold? At Globe Life AO, we’re giving ambitious individuals the tools to build a career from their living room that grows with them—and on their terms. This is your opportunity to earn a real income, make a meaningful impact in people’s lives, and still be present for the things that matter: your family, your health, your passion projects. What Makes This Different? - You design your schedule – Ideal for parents, caregivers, travelers, or side hustlers - No experience? No problem. – Our paid training sets you up for success from day one - Freedom with a future – Remote work now, leadership roles later—if you want it - Earn with purpose – Help families secure peace of mind while building generational wealth - More than a job—it's a platform for personal growth, confidence, and financial independence What You’ll Be Doing - Supporting clients virtually with their supplemental insurance needs - Guiding families through benefit options and answering questions - Leading online consultations and delivering exceptional service - Learning new skills daily—tech, communication, problem-solving - Growing your knowledge, confidence, and earning potential every month Who Thrives Here? - Career changers or recent grads ready to make a leap - Motivated self-starters who want freedom without limits - People who want to build a purpose-driven career—not just punch a clock - Anyone ready to work hard and live well What You Get: - Remote Lifestyle: Work from your kitchen, couch, or across the country - Weekly Paychecks + Uncapped Bonus Potential - Flexible Hours to fit your life (not the other way around) - Residual Income that keeps paying you for work you've already done - Mentorship & Growth Paths for future leaders - Recognition & Travel Incentives (yes, really) Ready to Design Your Life and Career—on Your Terms? Apply today. Join a company that invests in your potential and rewards your effort. This isn’t just remote work. This is your next big move.

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. As a Seasonal Customer Experience at Fanatics Betting & Gaming (FBG), you are here to… help us create an entertaining betting proposition that appeals to Fanatics customers. Reporting into the Director of Sportsbook Content, you will play an integral role in the Sportsbook Content team, as well as the wider Fanatics Betting & Gaming. Sportsbook Content Analysts will work to prepare and manage a range of daily custom offers that differentiate the Sportsbook and integrate seamlessly with the features of the Fanatics Betting & Gaming product. Due to certain state licensing requirements, this roles require that you are at least 21 years of age to be eligible for hire.** Your first 4 weeks will be spent training in virtual training! Fanatics is building a leading global digital sports platform. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland. The hourly pay for this role is $23.00 depending on job-related knowledge, skills, and experience. Our busy season runs until February and their may opportunities to extend beyond that with the possibility of converting to a full time agent in the future. Responsibilities: - Act as the front line of Fanatics Sportsbook by communicating directly with customers through emails, chats, and phone calls. - Help share customer insights and trends to all areas of the business including product, marketing, and operations. - Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer. - Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments. - Assist management and internal teams with ad hoc requests and escalations. - Review complex customer inquiries escalated by agents. - Recognize possible suspicious, fraudulent or AML activity and partner with the Fraud team to resolve. - Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve. - Stay up to date on latest industry trends and internal policies and procedures to make sure customers are getting consistent top tier support. Experience and Skills: - 2+ years of relevant experience in a customer call center. - A Bachelor's Degree in a related field will be considered an asset. - Understanding of gaming and payment processes. - Self-motivated, analytical thinker with exceptional attention to detail. - Investigative curiosity with strong organizational skills. - Competence with Zendesk/Salesforce & Microsoft Office product suite. Intermediate Excel skills are preferred but not required. - Ability to work days, nights, and weekends. - Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices. Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $23—$23 USD