CustomMade

Role Description As a Custom Jewelry Project Manager, you'll be at the heart of our one-on-one, specialized, and custom design experience and service. You'll work with customers from initial request all the way to a fully designed one-of-a-kind piece, coordinating with our designers, gem experts, and production specialists to help design and create their dream ring. In this role, you'll be evaluated primarily on your ability to: - Connect with customers - Coordinate design and gem selection - Effectively execute the customer's design vision A typical day would include: - Building and maintaining customer relationships: - Work closely with new and existing customers through online messaging. - Manage ongoing relationships with existing customers and support on their future projects. - Sharing design and material expertise: - Understand key customer preferences to bring their design ideas to life. - Make thoughtful design and material recommendations that align with the customer's priorities. - Coordinate with our technical teams to successfully translate the customer's vision into a manufacturable design. - Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions. - Communicate design revisions to our CAD designers and concept sketch artists. - Share and discuss diamond or gem options. - Managing the overall success of your projects: - Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style. - Create and present quotes for customers that fit their budget and design requirements. - Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met. - Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction. - Contributing to internal development: - Review communication techniques, technical guidance, and project strategy feedback with your manager. - Experiment with new approaches and resources with the guidance of your manager. - Establish and maintain positive working relationships with other Project Managers and cross-functional partners. We are open to in-office candidates (Cambridge, MA) and remote candidates. Our business is fully online, so no in-office presence is required. Qualifications - Excellent written communication skills, ability to communicate clearly with personality through written text. - Client-facing experience in sales, hospitality, luxury retail, or account management. - A passion for jewelry and design and an interest in the creative development process. - Discerning visual taste. - Resourcefulness - the ability to make good decisions in the absence of perfect information. Requirements - A track record of achieving strong sales results (preferred but not required). - Experience in fine jewelry sales (preferred but not required). - Technical experience as a jewelry designer, bench jeweler, or artist (preferred but not required). - Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (preferred but not required). - Bachelor's degree from a competitive college/university (preferred but not required). Benefits - Competitive base compensation + added commission. - $65,000- $68,000/yr total on-target earnings. - $45,000/yr base compensation + commission of 4.5% of sales. - This is a full-time role with full benefits (health, vision, dental). - 401k match. - Employee jewelry discount. - Holidays and paid time off. - Standard business hours, Monday-Friday schedule.

• Building and maintaining customer relationships: Work closely with new and existing customers through online messaging. • Sharing design and material expertise: Understand key customer preferences to bring their design ideas to life. • Managing the overall success of your projects: Approach each project individually to make the design and development process fun and easy for the customer. • Contributing to internal development: Review communication techniques, technical guidance, and project strategy feedback with your manager.

Role Description As a Custom Jewelry Gem Specialist, you'll be at the heart of our gem sourcing process, in charge of finding the perfect stone for each customer. You'll be our behind-the-scenes expert, assisting our customer-facing teams with all things related to gems. In this role, you'll be evaluated primarily on your ability to select stones that fit the customer's budget & preferences while meeting our high-quality standard. You'll need to utilize gem knowledge, creative thinking, and independent decision-making in order to select the best stones for each customer. You'll be our internal gem expert and expected to educate other team members, answer customer questions/concerns, and handle any issues that relate to our stones. - Select the perfect center stone: - Use your gem expertise, knowledge of our supplier network, and critical thinking skills to select stone options for our Project Managers to present to the customer. - Provide gem guidance to our Project Managers and customers. - Troubleshoot any quality issues that may arise. - Facilitate gem procurement: - Coordinate with suppliers & our in-office team to order, deliver, and store stones. - Troubleshoot any issues that arise due to delays or out-of-stock items. - Place additional orders for stones that break in setting, etc. - Maintain strong supplier relationships: - Partner with our gem suppliers in a positive & respectful way. - Ensure all invoices are queued for payment, and answer any invoicing questions. - As needed activities: - Review our gem estimates & pricing to ensure it is accurate and cost competitive. - Identify new gem suppliers to partner with. - Purchase new inventory. - Troubleshoot any customer gem concerns. - Update our internal guidance based on project experience. This is a remote role. Qualifications - Excellent written communication skills, ability to communicate clearly. - Excellent organization skills, and attention to detail. - Jewelry experience. - Resourcefulness - the ability to make good decisions in the absence of perfect information. - Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (preferred but not required). - Project management experience (preferred but not required). - Experience in gem sourcing (preferred but not required). - Customer experience skills (preferred but not required). - Bachelor's degree from a competitive college/university (preferred but not required). Interested in this role but don't meet all the requirements listed? We'd still love to hear from you! Apply and share why you think you're right for the job and what sets you apart. Requirements - $60,000 - $62,000/yr. - This is a full-time role with full benefits (health, vision, dental). - 401k match. - Employee jewelry discount. - Paid federal holidays and paid time off. - Standard business hours, Monday-Friday schedule.

• Building and maintaining customer relationships: Work closely with new and existing customers through online messaging. • Manage ongoing relationships with existing customers and support on their future projects • Sharing design and material expertise: Understand key customer preferences to bring their design ideas to life • Make thoughtful design and material recommendations that align with the customer’s priorities • Coordinate with our technical teams to successfully translate the customer’s vision into a manufacturable design • Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions • Communicate design revisions to our CAD designers and concept sketch artists • Share and discuss diamond or gem options • Managing the overall success of your projects: Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style • Create and present quotes for customers that fit their budget and design requirements • Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met • Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction. • Contributing to internal development: Review communication techniques, technical guidance, and project strategy feedback with your manager • Experiment with new approaches and resources with the guidance of your manager • Establish and maintain positive working relationships with other Project Managers and cross functional partners