Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Incident Manager, Japan What does a successful Incident Manager do? The Incident Manager is responsible for overseeing the end‑to‑end response to high‑priority incidents that impact business‑critical applications, systems, or services. This role ensures timely resolution, clear communication, and effective coordination across technical and business teams to minimize downtime and restore normal operations as quickly as possible. What you will do: • Lead and coordinate the response to major incidents, ensuring rapid triage, investigation, and service restoration. • Serve as the primary point of contact during incidents, facilitating communication across engineering, operations, leadership, and business stakeholders • Drive incident timelines, escalation procedures, bridge calls, and follow‑the‑sun handoffs • Document incident details, actions taken, and resolution steps in real time • Perform root cause analysis (RCA) and partner with technical teams to identify corrective and preventive actions. • Track post‑incident remediation work and make sure accountability for long‑term fixes • Establish and enforce incident response processes, SLAs, and communication standards. • Prepare incident reports, executive summaries, and customer‑facing updates when required. • Monitor system health dashboards and alerts to proactively address emerging issues. • Contribute to the continuous improvement of incident management frameworks, playbooks, and operational readiness. What you will need to have: • Experience managing high‑severity incidents in production or enterprise environments. • Strong understanding of application, infrastructure, and operations concepts. • Excellent communication skills with the ability to convey complex technical information to non‑technical audiences. • Ability to remain calm, structured, and decisive in high‑pressure situations. • Strong analytical and problem‑solving skills. • Familiarity with incident management tools, ticketing systems, and monitoring platforms (Service Now, JIRA, PagerDuty). • Experience coordinating cross‑functional technical teams during outages or critical events. • Proficient in Japanese language, both spoken and written. What would be great to have: • Background in IT operations, application support, SRE, or infrastructure engineering. • Knowledge of ITIL processes, particularly Incident, Problem, and Change Management. • Experience with on‑call scheduling, crisis management, or operational leadership. • Exposure to cloud environments (AWS, Azure, GCP) and modern observability tooling. • Strong documentation and process‑improvement skills Thank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Join us as a Senior Partnerships Manager in Ascenda EMEA! Working remotely with our global teams from the UK region, you will drive major initiatives with our most significant loyalty partners. This includes collaboration with Ascenda’s team of partnership managers, marketing, and communications professionals. You will play a pivotal role in growing Ascenda’s brand and footprint across the EMEA market. This is your opportunity to take end-to-end responsibility for driving forward a thriving technology business in a buzzing market. Key Responsibilities - Manage Ascenda’s existing portfolio of loyalty partners to contribute to incremental growth in revenue and engagement - Explore new business development partnership opportunities across the EMEA region - Assist in effective onboarding of new partners into the Ascenda ecosystem by developing win-win commercials, negotiating contracts, facilitating launches, and designing new digital customer experiences & marketing campaigns catering to the market - Support in the ideation, planning and execution of integrated marketing campaigns across online and offline channels - Ensure each partnership achieves business plan objectives, including revenue and cost forecasts - Measure and analyze the performance of Ascenda’s partnerships and marketing campaigns, develop insights and advise clients on options to improve performance - Participate in business reviews with the Partnerships Director and senior management teams both internally and externally - Establish account plans, financial forecast and operating plan to support the program Requirements - 5+ years of experience in B2B partnerships, account management and/or marketing. - Experience within fintech / airline / hotel / loyalty is a big plus - Excellent communications skills to manage both external and internal stakeholders, including presentation to senior management and C level - Strong client and stakeholder management skills with a collaborative and influential leadership style that drives high performance, fosters innovation and engenders a positive team culture - Strong marketing and analytical skills to lead teams in developing and executing joint campaigns with partners - Commercial, marketing, technical and analytical acumen - Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity - Ability to navigate and work fluidly within a fast paced and changing work environment is a must - Frequent travel to meet partners and prospects face to face - Willing to take initiative and work independently What we offer - Competitive salary and benefits - Travel benefits - Flexible working environment - Comfortable working environment - Diverse and friendly working culture. What matters at Ascenda: We are passionate, we keep things simple, we focus on results, we work together & we innovate! We have a rewarding working place that provides a: - High growth environment & exponential career development - Mobile & flexible work environment - Competitive compensation - Travel perks & Employee rewards Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

• Drive new business acquisition for qPCR and NGS‑based microbiology solutions • Own and manage the sales pipeline from lead qualification through deal closure • Deliver against quarterly and annual revenue targets • Build and maintain relationships with decision‑makers (lab directors, public health leaders, procurement, R&D leadership) • Lead high‑level scientific and commercial discussions • Identify and develop new market segments, strategic partnerships, and distribution opportunities • Support tender responses, contracting discussions, and pricing strategy • Coordinate with Applications, Product, Marketing, and R&D teams to align customer needs with offerings • Act as the commercial voice of the customer internally • Track competitive activity, emerging technologies, and regulatory trends affecting qPCR and NGS microbiology

ISTA Personnel Solutions South Africa is a global BPO partnering with a USA-based healthcare client providing services within Skilled Nursing Facilities (SNFs), post-acute care, and revenue cycle management. We are seeking a Clinical Case Manager with healthcare experience in SNFs, inpatient authorizations, clinical review, and medical billing. This remote role requires a detail-oriented professional who can manage complex healthcare cases, coordinate with US insurance providers, and ensure compliant billing and authorization outcomes. Important: ***Applicants must have healthcare experience — candidates without it will not be considered*** PLEASE NOTE: - Working Hours: This role requires you to work USA hours Mon - Fri from 9 am to 6 pm EST (3:00 PM to 00:00 AM South African time); however, these hours are subject to change depending on daylight savings. - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. - Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA). Key Responsibilities: - End-to-end case management for US healthcare clients - Review clinical documentation for medical necessity and level of care - Process inpatient and SNF authorizations - Coordinate authorizations and claims with providers, payers, and patients - Manage US healthcare claims from submission to resolution, including denials, rejections, and appeals - Liaise with Medicare, Medicaid, and commercial payers - Ensure accurate medical billing and coding (ICD-10, CPT) - Maintain compliant case notes and documentation - Collaborate with clinical, administrative, and finance teams - Ensure HIPAA (US) compliance - Utilize MS Office for reporting and tracking - Manage high volumes of emails with accuracy and professionalism Requirements: - Knowledge of ICD-10 and CPT coding - 1–3 years healthcare experience - Proven experience in: - Case or account management - SNFs or post-acute care - Inpatient authorization processing - Clinical review - Medical billing Advantageous: - Clinical background (Nursing or Allied Health) - Experience in sub-acute, SNF, hospice, or hospital environments - Exposure to US healthcare BPO operations - Strong documentation and reporting discipline - Experience with US insurance payers If you are not contacted within 14 working days, please consider your application unsuccessful.